Installation interrupted and can't uninstall

[Christofer]

I recently bought the retail version of Easy CD and DVD Burning and it didn't install completely. I didn't realize this until I tried to use the "add silence" feature and the program closed abruptly several times. I can't seem to uninstall the program to be able to reinstall it which will hopefully correct the problem.

 

I've tried everything I could think of including copying all the files on the program disc to my desktop and starting setup.exe from there. When I got a reply from Roxio Tech Support, they said to rename the file dsetup.dll but there was no such file anywhere on my computer.

 

Can anyone suggest anything else I can do to fix this problem?

[Brendon]

Christofer,

 

Sorry my suggestion didn't work, however since you've now mentioned you are getting the "Error during installation. Error Code 0643" message, I wonder if you are actually having a problem with Microsoft's .NET Framework 1.1, especially since you are using Vista. This is the only thing I can find that error code referring to, and I know that several of the Roxio suites do things with/to the .NET Framework. Perhaps it's trying to update or change .NET 1.1 - if that's so, the solution below might help you. Here's a link to the thread.

 

On this Microsoft discussion page many people were complaining about the "error code 0643" message when trying to update various software.

Chris Rowat, in a message dated 'Thursday, July 12, 2007 3:49 PM' on that thread suggested you should:

 

Download and run the Windows Installer Cleanup Utility, and remove the .NET framework 1.1 from the machine.

 

Download .NET Framework 1.1 from the Microsoft website and install it

 

Reboot your machine, then install .NET 1.1 SP1 from the Microsoft website and reboot your computer again.

 

He's suggesting they remove the original .NET 1.1 from their Vista with the Cleanup Utility, and then reinstall the new version and the SP1.

It shouldn't hurt your system to do this, and it hopefully will stop the 0643 error.

 

The only other references I could find to this error are on the Roxio board here. It advocates a thorough clean uninstall. I'm sorry I can't find anything else that's definitive. I can't try these myself, since I don't use Vista and I don't have the error to fix.

 

 

[Christofer]

You haven't said which version of Easy CD and DVD Burning you have [there are at least three different versions] or which Operating System you're using.

 

Please run the main program and go to the top toolbar "Help" > About this software, and a box will open to tell you what version you have. You then need to do the uninstall part of the "Clean install" procedure listed for your version and Operating System.

 

Version 6 - you really should upgrade.

Version 9 or 10 in Vista.

Version 9 or 10 in XP.

Version 10 in Windows 7 - try the Vista instructions.

 

Thank you, Brendon. Here's the info you requested. My Easy CD and DVD Burning was Version 10.3.104 and I am using Windows Vista.

 

I followed the directions on the Complete Uninstall of Creator 9 and 10 on Windows Vista using the Microsoft Windows Installer Clean Up Utility.

 

Here is what I was able to do and where I got stuck:

 

I was able to delete all Roxio files except Virtual Drive 10. I got the message "destination folder access denied. You need permission."

There was no such file called C:\Users\Usename\App Data\Local\Roxio.

I emptied the Recycle Bin after I did the above.

 

I get very nervous doing anything in RegEdit, but I gave it a try following cautiously the directions in the Export your registry files before you go any further section.

I set up a new file on C drive and tried to export the registry files to that location. I got the message saying "cannot import not all data transferred successfully or file is open elsewhere". I tried closing the Registry Editor file, but that didn't make any difference.

 

So I stopped anything else because I'm in way way way over my head and have no clue what I'm doing.

 

I'm hoping that I didn't damage anything in the original Registry Editor as I do know that can cause major problems.

 

I'm not sure if I removed all the Roxio program or just parts that will come back to haunt me.

 

Prior to posting a message on this forum, I contacted Roxio Tech Support numerous times and followed their instructions but without success.

 

I don't know what else to do. However, I truly appreciate what info you've given me. Thank you.

[Brendon]

You haven't said which version of Easy CD and DVD Burning you have [there are at least three different versions] or which Operating System you're using.

 

Please run the main program and go to the top toolbar "Help" > About this software, and a box will open to tell you what version you have. You then need to do the uninstall part of the "Clean install" procedure listed for your version and Operating System.

 

Version 6 - you really should upgrade.

Version 9 or 10 in Vista.

Version 9 or 10 in XP.

Version 10 in Windows 7 - try the Vista instructions.

 

 

[Christofer]

Christofer,

 

Sorry my suggestion didn't work, however since you've now mentioned you are getting the "Error during installation. Error Code 0643" message, I wonder if you are actually having a problem with Microsoft's .NET Framework 1.1, especially since you are using Vista. This is the only thing I can find that error code referring to, and I know that several of the Roxio suites do things with/to the .NET Framework. Perhaps it's trying to update or change .NET 1.1 - if that's so, the solution below might help you. Here's a link to the thread.

 

On this Microsoft discussion page many people were complaining about the "error code 0643" message when trying to update various software.

Chris Rowat, in a message dated 'Thursday, July 12, 2007 3:49 PM' on that thread suggested you should:

 

 

 

He's suggesting they remove the original .NET 1.1 from their Vista with the Cleanup Utility, and then reinstall the new version and the SP1.

It shouldn't hurt your system to do this, and it hopefully will stop the 0643 error.

 

The only other references I could find to this error are on the Roxio board here. It advocates a thorough clean uninstall. I'm sorry I can't find anything else that's definitive. I can't try these myself, since I don't use Vista and I don't have the error to fix.

 

Brendon:

We have lift-off! Your suggestions worked perfectly. I was able to correctly install the program! Yipee!!!

 

You have gone above and beyond the call of duty in helping me with this. I can't thank you enough. You are obviously very gifted and knowledgeable and also kind and caring with newbies like me.

 

Thank you thank you thank you. Now I can finish my project of burning sound effects for the play we're producing, Dial M for Murder.

 

I wish you all the best and hope you have a great day! I know I am now that this is finally resolved.

 

Christofer (Kit) Aven

[Brendon]

Hi Christofer,

 

I was able to delete all Roxio files except Virtual Drive 10. I got the message "destination folder access denied. You need permission."

I think that should not have happened if you did step 1 in the instructions, "Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading."

That should have stopped any Virtual Drive files from loading and left the folder unprotected by Windows. You could also try dragging the folder to your desktop, and there removing it after a Windows restart. [step 4]

 

There was no such file called C:\Users\Usename\App Data\Local\Roxio.

That folder is on a branch of your file tree which is often made invisible by Windows. Step 3 shows how to make these folders visible again, but you might have already removed that folder with the Microsoft Windows Installer Cleanup Utility. I don't know if it's the official viewpoint, but when doing this I always regard remove instructions as 'remove if it's there, and don't worry too much if it's gone already', and that seems to have worked well to date.

 

I get very nervous doing anything in RegEdit, but I gave it a try following cautiously the directions in the Export your registry files before you go any further section.

I set up a new file on C drive and tried to export the registry files to that location. I got the message saying "cannot import not all data transferred successfully or file is open elsewhere". I tried closing the Registry Editor file, but that didn't make any difference.

 

So I stopped anything else because I'm in way way way over my head and have no clue what I'm doing.

Fair enough, and a wise move. You shouldn't have got a "cannot import" message if you were trying to export something.

 

The directions to export your registry first are of limited value, because [1] sometimes a registry has errors and won't fully export, and [2] nobody can tell me how to restore the registry from the exported copy if I accidentally break something in there so that Windows won't start.

However if Windows is still running and you have an exported registry, it is useful to help restore a small branch if you muck up and want to go back to how it was.

 

Better advice would be to export any branch [rather than the whole thing] before you delete it, and that would be a good idea for you when you find you can't export your whole registry.

 

Editing the registry can be very scary, and I firmly believe the ordinary user shouldn't have to do it.

 

 

Having answered the questions and added some comment, I'd suggest you do the following:

[1] Disable startup applications [see step 1 of the directions] and then restart Windows so that setting takes effect.

[2] Show hidden files and folders [step 3 of the directions] - I would leave this set like that, as it's a useful setting.

[3] Try reinstalling the software.

[4] Do the registry edits only if the program won't install without them being done, and export each branch before you snip it.

 

Go well,

Brendon

[Brendon]

Thank you very much Kit. The effort is well worth it when we get a good result like this.

 

I hope the play goes well. -Break a leg!

 

Brendon

[Christofer]

Hi Christofer,

 

 

I think that should not have happened if you did step 1 in the instructions, "Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading."

That should have stopped any Virtual Drive files from loading and left the folder unprotected by Windows. You could also try dragging the folder to your desktop, and there removing it after a Windows restart. [step 4]

 

 

That folder is on a branch of your file tree which is often made invisible by Windows. Step 3 shows how to make these folders visible again, but you might have already removed that folder with the Microsoft Windows Installer Cleanup Utility. I don't know if it's the official viewpoint, but when doing this I always regard remove instructions as 'remove if it's there, and don't worry too much if it's gone already', and that seems to have worked well to date.

 

 

Fair enough, and a wise move. You shouldn't have got a "cannot import" message if you were trying to export something.

 

The directions to export your registry first are of limited value, because [1] sometimes a registry has errors and won't fully export, and [2] nobody can tell me how to restore the registry from the exported copy if I accidentally break something in there so that Windows won't start.

However if Windows is still running and you have an exported registry, it is useful to help restore a small branch if you muck up and want to go back to how it was.

 

Better advice would be to export any branch [rather than the whole thing] before you delete it, and that would be a good idea for you when you find you can't export your whole registry.

 

Editing the registry can be very scary, and I firmly believe the ordinary user shouldn't have to do it.

 

 

Having answered the questions and added some comment, I'd suggest you do the following:

[1] Disable startup applications [see step 1 of the directions] and then restart Windows so that setting takes effect.

[2] Show hidden files and folders [step 3 of the directions] - I would leave this set like that, as it's a useful setting.

[3] Try reinstalling the software.

[4] Do the registry edits only if the program won't install without them being done, and export each branch before you snip it.

 

Go well,

Brendon

 

 

Brendon:

Thanks for your reply. While I perpetually live in hope and I did try all the steps you outlined (except messing with the Registry exporting, etc.), the Easy CD and DVD Burning software still did not install. It got to the Central Copy and Central Data section and then started rolling back and I got the error message "Error during installation. Error Code 0643"

I left yet another update on my Roxio Help Ticket hoping someone will see it and respond.

Thanks for all your help. I really appreciate it.