Install Failure on XP

[WANNA REFUND]

After 20 phone calls to people, I can hardly understand....And wasting $116.00 on a program that won't install.

 

I seek help from someone who can help me install the Creator 2010.

 

Everytime I start the install, it stops and a popup box appears saying "This software has not passed the windows logo test. Installation aborted contact you system adminstrator."

 

Then the install stops and dissapears......HELP anybody!!!

 

 

[bimicher]

After 20 phone calls to people, I can hardly understand....And wasting $116.00 on a program that won't install.

 

I seek help from someone who can help me install the Creator 2010.

 

Everytime I start the install, it stops and a popup box appears saying "This software has not passed the windows logo test. Installation aborted contact you system adminstrator."

 

Then the install stops and dissapears......HELP anybody!!!

 

 

You paid $116 Where did you buy it?

 

It would help if you were to list your system specs, OS.

[jonatsonic]

After 20 phone calls to people, I can hardly understand....And wasting $116.00 on a program that won't install.

 

I seek help from someone who can help me install the Creator 2010.

 

Everytime I start the install, it stops and a popup box appears saying "This software has not passed the windows logo test. Installation aborted contact you system adminstrator."

 

Then the install stops and dissapears......HELP anybody!!!

 

Hi P.S. -

 

That error is generally a Microsoft error related to XP and IE as mentioned in this Microsoft KB article: http://support.microsoft.com/kb/828031 and Creator maybe trying to upgrade other components of your OS, thus launching the error. My guess is that you may need to perform a complete Windows Update before trying to install Creator again.

 

Also, we are reviewing the two tickets/calls you submitted. It seems you may have contacted the Sales line instead by accident. You can get free technical support for Creator 2010 here: http://www.roxio.com/enu/support/c2010/contact.html.

 

Thanks,

 

Jon

[WANNA REFUND]

I am running Windows XP service pack 3, pentium 4, 1 gig Ram, hard drive around 60 gig, Internet Explorer 8, All windows updates done (up to date 4/2010)

 

I am very very disapointed in ROXIO, No live person to talk to for help besides sales people, who just put me on hold and tell me I need to call DELL or microsoft

If I had any indication this company treated its customers this way. I would have definately bought a DVR burner program from someone else.

Like I said $116.00 wasted....

[jonatsonic]

I am running Windows XP service pack 3, pentium 4, 1 gig Ram, hard drive around 60 gig, Internet Explorer 8, All windows updates done (up to date 4/2010)

 

I am very very disapointed in ROXIO, No live person to talk to for help besides sales people, who just put me on hold and tell me I need to call DELL or microsoft

If I had any indication this company treated its customers this way. I would have definately bought a DVR burner program from someone else.

Like I said $116.00 wasted....

 

Hi again -

 

As mentioned in my previous post, the link to Creator 2010 Support has a a toll free phone number, chat, and email where you can speak to a technician for help.

 

Just in case, here is the text from the page I linked above: #

 

Telephone Support: Free for Creator 2010 customers during normal business hours* at 877-793-7471 (North America only).

 

*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST.

 

[cdanteek]

I would do what Sonic Boom asks in this thread too...

 

http://forums.support.roxio.com/index.php?showtopic=62690

 

cd

[bimicher]

I am running Windows XP service pack 3, pentium 4, 1 gig Ram, hard drive around 60 gig, Internet Explorer 8, All windows updates done (up to date 4/2010)

 

I am very very disapointed in ROXIO, No live person to talk to for help besides sales people, who just put me on hold and tell me I need to call DELL or microsoft

If I had any indication this company treated its customers this way. I would have definately bought a DVR burner program from someone else.

Like I said $116.00 wasted....

 

 

Is that 60GB the total space on the hard drive or is that the amount of free space?

[Sonic Boom]

Send log files.

[WANNA REFUND]

zipped files sent THANKS