JimBoCol Posted April 3, 2010 Report Share Posted April 3, 2010 Version 6 - you really should upgrade. Version 9 or 10 in Vista. Version 9 or 10 in XP. Version 10 in Windows 7 - try the Vista instructions. I see. I have Easy CD Creator 6, and recently had a HDD crash. When I try to run the setup.exe, after entering my CD Key all I get is a blank message box with nothing in it but a yellow triangle containing an exclamation mark, and an OK button, with a title of Warning. There is no text, explanation, or error code. This is an endless loop. I click OK, the box closes then I click next on the CD Key screen, and the box pops up again. I have to cancel out of the wizard. When I try to run the install.exe, several different things happen. it always starts normally,and asks if I accept the terms, but never gets as far as askiing for the CD Key. Sometimes it says the wizard was inturrpted, and for me to click finish to exit the wizard. Sometimes it will pop up an error box saying it can not find "YES", and when I click OK, it exits. Other times it will just exit with no errors or anything. It can not be a previous version installed because this is a fresh drive with a fresh install off the OS. I tried two other XP machines I have, and get the same behavior. I do have a laptop with it installed, and if I remember correctly, it was a real knock-down drag-out fight to get it installed. It too is running XP with SP-3. I have been trying now for 6 weeks to get an answer from Roxio, and they just ignore my messages, so I'm assuming that they have deemed themselves just too good to respoond to support questions, and that tech support is nothing more than a figure of speach. I have also been trying for a very long time to register my product, but the website won't accept my CD key, saying This service is unavable at this time, please try again later. I have been asking Roxio for assistance on this matter too, but to date, I have never gotten any responses what-so-ever. 4 1/2 years? Come-----on, really, how pathetic is that? Hmm, website broken, softwre broken, arrogant indifference... Let's see, where have I seen this pattren before, Ah yes! Microsoft, just before the government cut them down to size and put them in their place. Perhaps that wouldn't be such a bad thing should the same happen to Roxio. Upgrading would certainly be an option, but wouldn't it be foolish to buy Softwre from a company that has a broken site, and no tech support? I have already given them $100.00 of my hard earned money, and look what i got in return... I would really appreciate some help. This entire situatoin has grown quite tiresome, and I'm starting to regret buying this horrible software. Thanks, Jim. Link to comment Share on other sites More sharing options...
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