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Unable to capture video from camcorder


Bill Stevenson

Question

When trying to capture video from my camcorder the following message is dsplayed.

 

Runtime Error!

Program: Program Files\Roxio2010\Media Import12\Media Capture12.exe

This application has requested Runtime to terminate it in an unusual way.

 

The camera is is seen ok but no capture is available.

 

Have tried several time to notify Roxio support with full computer details through the "ticket system" but no response received

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When trying to capture video from my camcorder the following message is dsplayed.

 

Runtime Error!

Program: Program Files\Roxio2010\Media Import12\Media Capture12.exe

This application has requested Runtime to terminate it in an unusual way.

 

The camera is is seen ok but no capture is available.

 

Have tried several time to notify Roxio support with full computer details through the "ticket system" but no response received

 

Check your spam folder; for some reason they sometimes replies end up there. What about live chat or phone call? This is a flagship product and installation problem resolution is free?.

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I get the same error. Tried everything. Did you have any luck? My whole Video module is pretty much screwed up - nothing loads...

 

It's either runtime error, or RoxWizardLauncher10.exe has sopped working, or can't load skin...

 

Reinstalled, no use.

 

Anybody can help?

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