Please connect to any USB 2.0 port

[valiant200]

When launching Easy VHS to DVD for Mac application I get a message window stating:

"Please connect your Easy VHS to DVD Capture Hardware to any USB 2.0 port"

 

I've tried all 4 USB ports on the back of my computer and get the same message when launching the Easy VHS to DVD for Mac application.

 

Under the System Profiler > Hardware > USB > USB Devise Tree

 

it shows two "USB High-Speed Bus" and two "USB Bus"

 

The USB ports on the back of the iMac are not marked with anything other than the USB symbol.

 

Any help?

 

 

imac

10.6.3

2.66 GHz Intel core 2 duo

2 GB 1067 MHz DDR3

[valiant200]

It sounds like the Mac isn't seeing the device at all. Have you tried plugging it in while that message is on the screen? Try restarting the Mac with the device already plugged in. I thought all the USB ports on your iMac are USB 2 except for any USB port on a keyboard.

 

Thanks for the reply tsantee.

I figured that same bit about the iMac not seeing/recognizing the Capture hardware. I've tried both ideas already. I also tried attaching all the items in different orders.

 

As for the USB ports. The Apple site Technical Specifications page actually lists "Four USB 2.0 ports on computer; two USB 2.0 ports on keyboard"

http://support.apple.com/kb/SP507

[tsantee]

Thanks for the reply tsantee.

I figured that same bit about the iMac not seeing/recognizing the Capture hardware. I've tried both ideas already. I also tried attaching all the items in different orders.

 

As for the USB ports. The Apple site Technical Specifications page actually lists "Four USB 2.0 ports on computer; two USB 2.0 ports on keyboard"

http://support.apple.com/kb/SP507

It's possible that the cable connecting the device is defective. The only way to know is to test by plugging it into another Mac to see if it is recognized (which you can tell by opening System Profiler and looking at the USB link). If it is defective I'd take it back to the place I bought it for exchange.

 

My cable is defective because it allows only one audio channel and no video channel. Fortunately I had a similar cable for an ElGato device that works in its place.

[valiant200]

It's possible that the cable connecting the device is defective. The only way to know is to test by plugging it into another Mac to see if it is recognized (which you can tell by opening System Profiler and looking at the USB link).

 

Thanks for the info and suggestion above.

I do not have access to another Mac, but I now see that:

 

Through the System Profiler on my iMac, the USB port recognizes the Roxio hardware as "USB 2861 Device".

So the computer IS actually seeing that something is connected to the port.

 

So is the issue now the computer and the software not recognizing each other?

 

I followed the instructions exactly, step by step from the "Getting Started Guide." and as far as I can tell it's the latest version of the software 1.0.3

 

20 min later.... Okay, looking at it further on the Roxio site, I downloaded a driver updater but it looks to be the same version that come on the disc. (1.0.3) It's creation date is Sept. 22. 2009. Maybe Roxio hasn't gotten around to updating it for my Operating System 10.6.3 maybe?

 

I've uses Roxio Toast in the past and really do like their products.

 

 

[Graham1]

Thanks for the info and suggestion above.

I do not have access to another Mac, but I now see that:

 

Through the System Profiler on my iMac, the USB port recognizes the Roxio hardware as "USB 2861 Device".

So the computer IS actually seeing that something is connected to the port.

 

So is the issue now the computer and the software not recognizing each other?

 

I followed the instructions exactly, step by step from the "Getting Started Guide." and as far as I can tell it's the latest version of the software 1.0.3

 

20 min later.... Okay, looking at it further on the Roxio site, I downloaded a driver updater but it looks to be the same version that come on the disc. (1.0.3) It's creation date is Sept. 22. 2009. Maybe Roxio hasn't gotten around to updating it for my Operating System 10.6.3 maybe?

 

I've uses Roxio Toast in the past and really do like their products.

Thanks for this info. I've got exactly the same symptoms, and I've sent an e-mail off to the support people. I'll see what they say, but it looks like it could well be that same cable joining the RCA sockets to the Video Capture USB.

[tsantee]

Thanks for the info and suggestion above.

I do not have access to another Mac, but I now see that:

 

Through the System Profiler on my iMac, the USB port recognizes the Roxio hardware as "USB 2861 Device".

So the computer IS actually seeing that something is connected to the port.

 

So is the issue now the computer and the software not recognizing each other?

 

I followed the instructions exactly, step by step from the "Getting Started Guide." and as far as I can tell it's the latest version of the software 1.0.3

 

20 min later.... Okay, looking at it further on the Roxio site, I downloaded a driver updater but it looks to be the same version that come on the disc. (1.0.3) It's creation date is Sept. 22. 2009. Maybe Roxio hasn't gotten around to updating it for my Operating System 10.6.3 maybe?

 

I've uses Roxio Toast in the past and really do like their products.

It is working on my recently purchased iMac running 10.6.3 and Roxio claims it is supported for Snow Leopard. Mine is recognized in System Profiler the same as yours. I'm very confident this isn't a software issue. My best guess is that either the device or its cable is defective. In this case the defective cable may be the one with the mini-USB plug at one end and the audio and video connectors at the other end. That's the one that was defective for me. If no signal is getting through that cable to the encoder device then the software thinks you haven't connected it.

 

I believe you could fight this a long time trying to get it to work when the best solution is to get a replacement.

[valiant200]

It is working on my recently purchased iMac running 10.6.3 and Roxio claims it is supported for Snow Leopard. Mine is recognized in System Profiler the same as yours. I'm very confident this isn't a software issue. My best guess is that either the device or its cable is defective. In this case the defective cable may be the one with the mini-USB plug at one end and the audio and video connectors at the other end. That's the one that was defective for me. If no signal is getting through that cable to the encoder device then the software thinks you haven't connected it.

 

I believe you could fight this a long time trying to get it to work when the best solution is to get a replacement.

 

 

I quite agree. I've already called to make sure I can get an exchange. Thanks agin for your input and help.

[tsantee]

It sounds like the Mac isn't seeing the device at all. Have you tried plugging it in while that message is on the screen? Try restarting the Mac with the device already plugged in. I thought all the USB ports on your iMac are USB 2 except for any USB port on a keyboard.