cr4music Posted January 11, 2006 Report Share Posted January 11, 2006 java script:emoticon('', 'smid_2')I just bought Easy CD & DVD Creator 6 Platinum and installed it on my XP system. Everything was working fine until I tried to burn a DVD. Then I got the error message above. I've tried every 'fix' I could find in the readme and on the web to no avail. Roxio hasn't answered my webticket for two days and there are always too many people ahead of me on the online help. Any answers out there? java script:emoticon('', 'smid_16') java script:emoticon('', 'smid_16') My computer is a Sony Vaio with XP Home and Pioneer DVR-K12D drive, which is listed on the supported drivers page. Link to comment Share on other sites More sharing options...
ogdens Posted January 11, 2006 Report Share Posted January 11, 2006 Try uninstall/re-install Go into your add/remove programs and remove Roxio.......then use this Roxio utility called Roxizap that you can use to remove all remnants of Roxio/Adaptec software for you. Caution, I understand it may also remove registry entries for GoBack, so if you have that installed, uninstall it first, then re-install after running roxizap. You can get roxizap here: http://tools.roxio.com/support/tools/roxizap.exe Then re-install from your installation disc. If you require any updates they are on the left of this page (Software Updates) make sure you apply the correct one, Basic or Platinum. Link to comment Share on other sites More sharing options...
cr4music Posted January 11, 2006 Author Report Share Posted January 11, 2006 Okay, I tried roxizap and now I have no CD/DVD drive at all. Now what? Link to comment Share on other sites More sharing options...
waarnold Posted January 11, 2006 Report Share Posted January 11, 2006 Okay, I tried roxizap and now I have no CD/DVD drive at all. Now what? I don't use the XP Home nor XP Pro, but, I believe that the Windows Media Player 10 will give you trouble with Roxio ECDC. Seems I saw somewhere about that and the problem being that the Media Player uses a Roxio file. Might look into that area Link to comment Share on other sites More sharing options...
ogdens Posted January 11, 2006 Report Share Posted January 11, 2006 Okay, I tried roxizap and now I have no CD/DVD drive at all. Now what? Go into your Device manager and uninstall your cd/dvd, then reboot, and XP should restore your burner. I don't use the XP Home nor XP Pro, but, I believe that the Windows Media Player 10will give you trouble with Roxio ECDC. Seems I saw somewhere about that and the problem being that the Media Player uses a Roxio file. Might look into that area Waarnold That only applies if you are using ECDC 5, this user has Version 6. Link to comment Share on other sites More sharing options...
lynn98109 Posted January 12, 2006 Report Share Posted January 12, 2006 Okay, I tried roxizap and now I have no CD/DVD drive at all. Now what? I think ogdens forgot the part about "do you have WinXP?" - it is better to do add/remove first, THEN roxizap. If you don't feel comfortable editing the registry, find a friend who has experience, or as a last resort, take it to the shop. Copied from a post on ECDC 5 - ============================= If after unstalling ECDC 5 from WinXP or Win2000 your burners have disappeared, or you are getting a messge the drive is in use by "null", it is a filters problem. To avoid this problem: first use add/remove, THEN use roxizap. This is something we have discovered the hard way, sorry. This is the relevant general info from the Microsoft Knowledge Base: for Win2000 - http://support.microsoft.com/kb/q270008htt....com/kb/q270008 For WinXP - http://support.microsoft.com/kb/314060/EN-US/ ============================= For "5", read "6". Disreagard the info in another post about WinPlayer 10, it impacts ECDC 5 and 4. Lynn Link to comment Share on other sites More sharing options...
ogdens Posted January 12, 2006 Report Share Posted January 12, 2006 I think ogdens forgot the part about "do you have WinXP?" - it is better to do add/remove first, THEN roxizap. If you don't feel comfortable editing the registry, find a friend who has experience, or as a last resort, take it to the shop. Copied from a post on ECDC 5 - ============================= If after unstalling ECDC 5 from WinXP or Win2000 your burners have disappeared, or you are getting a messge the drive is in use by "null", it is a filters problem. To avoid this problem: first use add/remove, THEN use roxizap. This is something we have discovered the hard way, sorry. This is the relevant general info from the Microsoft Knowledge Base: for Win2000 - http://support.microsoft.com/kb/q270008htt....com/kb/q270008 For WinXP - http://support.microsoft.com/kb/314060/EN-US/ ============================= For "5", read "6". Disreagard the info in another post about WinPlayer 10, it impacts ECDC 5 and 4. Lynn Lynn Re-read my post..........."Go into your add/remove programs and remove Roxio". ogdens Link to comment Share on other sites More sharing options...
cr4music Posted January 12, 2006 Author Report Share Posted January 12, 2006 Well, people, I've tried all that and found out some things. One, my driver was corrupted when I did the remove and uninstall/restart. Two, it was recreated or something when I followed the registry editing. Three, ECDC was apparently not removed by add/remove programs. When I went to reinstall, it was detected by the installation disk. Four, it still don't work. Link to comment Share on other sites More sharing options...
lynn98109 Posted January 12, 2006 Report Share Posted January 12, 2006 Lynn Re-read my post..........."Go into your add/remove programs and remove Roxio". ogdens I apologize. Lynn Well, people, I've tried all that and found out some things. One, my driver was corrupted when I did the remove and uninstall/restart. Two, it was recreated or something when I followed the registry editing. Three, ECDC was apparently not removed by add/remove programs. When I went to reinstall, it was detected by the installation disk. Four, it still don't work. Did you first use add/remove, and then use roxizap? Windows leaves a lot behind, that's what roxizap cleans up. However, with the newer versions, roxizap is too harsh to use without first an add/remove. Lynn Link to comment Share on other sites More sharing options...
cr4music Posted January 12, 2006 Author Report Share Posted January 12, 2006 I did do the remove and then the roxizap. I will try again tomorrow using the install disk to remove the program, or using windows recovery to go back to a time before installing it the first time. Have a good night. This is day four, tomorrow is day five. Far too much time to spend on this. Link to comment Share on other sites More sharing options...
cr4music Posted January 13, 2006 Author Report Share Posted January 13, 2006 I tried again, I removed some stuff and tried again, I tried again. After spending about 58-60 hours on getting this ECDC program to work, I finally found a trial download program that would let me download the 91.4 MB update for my Click to DVD program and got it working. I returned the ECDC program to Walmart and got my money back [despite the fact you're not supposed to be able to do that]. Good luck to the rest of you. Link to comment Share on other sites More sharing options...
turfsniffer Posted February 7, 2006 Report Share Posted February 7, 2006 The best fix I ever used with this and reported on HP's website was to stop the software disc from loading automatically and locate the setup.exe file and run it - let the installation continue. Of course making sure all anti-virus software is disabled first. Link to comment Share on other sites More sharing options...
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