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Cineplayer 5.3


jeep4wheel
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Yes, it plays other Blu-Ray movies. I have Cyberlink PowerDVD 10 and it plays it. Roxio Cineplayer won't.

 

I don't know what to tell you to try. I hope there is a solution, without uninstalling the software.

 

I am going to get Avatar, on Blu-Ray, myself. It won't be for a week or 2, so if you haven't found a fix by then, I will see if it works with my CinePlayer, which is also 5.3.

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Well Thanks, I have told Roxio Tech support about it but, have not gotten a reply. I have 2 ref tickets for this problem.

 

Why 2? Are they the same or do you have ticket twice? That slows down the answers because the two might be confusing for Tech Service.

 

Do you get one or two error messages? The first one saying that the disc is not set up for using a mouse and the second saying that an update is necessary to play the disc? Have you done what is suggested?

 

Note:? I have an external USB blu-Ray DVD burner/player connected to my computer and it won't play on that. It is amazing on my Blu-ray DVD player and HD TV.

Edited by sknis
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I don't have a Blu-Ray in my PC but I do have a home one.

Pretty much any time you start a disc you get the disclaimer stating your player may need an update.

 

I'm not sure if this is because the standard is always changing or what but my Sony player has done 3 or 4 updates since I've had it.I'm guessing those are for such circumstances.

 

Has Roxio come out with any updates?

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I don't have a Blu-Ray in my PC but I do have a home one.

Pretty much any time you start a disc you get the disclaimer stating your player may need an update.

 

I'm not sure if this is because the standard is always changing or what but my Sony player has done 3 or 4 updates since I've had it.I'm guessing those are for such circumstances.

 

Has Roxio come out with any updates?

 

This is the first time I even tried playing on a computer. I don't know of any updates to CinePlayer. Becasue of the no-mouse message, you can't do anyting esle.

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I tried 2 different times to get an answer on this from Roxio and have revieved nothing back from them. That is very poor customer service. I do get the disclaimer screen and the play button is disabled and it is a different color than when it plays on powerDVD 10. It says the software needs to be updated to play this disc. Not you might have to. I have seen that screen before. it plays all my other Blu-Ray discs but not Avatar.

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If other discs play, I'd assume there's something different about the Avatar disc that is preventing it.

 

It may (or may not) be relevant but I do recall an audio CD that was jiggered with to prevent it being played in a computer. It's not beyond the bounds of possibility the same has been done here

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It plays on a computer. I have another Blu-Ray software player called PowerDVD 10. Cyberlink is that brand name and it plays fine with that player on the same computer. I just wanted to know if anyone else had that movie and was able to play it on Roxio Cineplayer software. Yesterday again I tried to contact Roxio about this and recieved no reply.

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It plays on a computer. I have another Blu-Ray software player called PowerDVD 10. Cyberlink is that brand name and it plays fine with that player on the same computer. I just wanted to know if anyone else had that movie and was able to play it on Roxio Cineplayer software. Yesterday again I tried to contact Roxio about this and recieved no reply.

 

Did you call, chat or enter a report? Check your spam folder for replies; sometimes the Roxio replies get lost there. Since this is a part of Creator 2010 flagship product, you should have free tech service for a time after you bought it.

Edited by sknis
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It appears that there are quite a number of folks who can't play their Avatar BDs. Do a Google on "problems playing Avatar Blu-Ray dis", and you will get a lot of hits.

 

It appears that it isn't necessarily only a Roxio software problem.

 

http://www.bing.com/search?FORM=sCPN&R...u-Ray%20Disk%22

 

Edited: Missed putting in the word "only".

Edited by grandpabruce
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It appears that there are quite a number of folks who can't play their Avatar BDs. Do a Google on "problems playing Avatar Blu-Ray dis", and you will get a lot of hits.

 

It appears that it isn't necessarily a Roxio software problem.

 

http://www.bing.com/search?FORM=sCPN&R...u-Ray%20Disk%22

 

 

It plays on a computer. I have another Blu-Ray software player called PowerDVD 10. Cyberlink is that brand name and it plays fine with that player on the same computer. I just wanted to know if anyone else had that movie and was able to play it on Roxio Cineplayer software. Yesterday again I tried to contact Roxio about this and recieved no reply.

 

It appears Cineplayer has a problem with Avatar on Blu-Ray...

 

cd

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The Avatar Blu has very new (took them six months to make it) anticopy software on it. This may or may not explain any DVD player or computer or software that has problems playing it. I'm not an expert on this stuff, but it's the only thing I can think of that may be causing an issue.

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The Avatar Blu has very new (took them six months to make it) anticopy software on it. This may or may not explain any DVD player or computer or software that has problems playing it. I'm not an expert on this stuff, but it's the only thing I can think of that may be causing an issue.

 

I especially like "What Is the Cause" "And if you own an older Blu-ray player without Internet access, you may not be able to watch AVATAR or other new discs either. You may need to upgrade to a newer player." :lol:

 

And "The Irony". :rolleyes:

 

http://avatarblog.typepad.com/avatar-blog/...among-fans.html

 

cd

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My only question to the last post about the firmware needing to be updated is I already did that, and why does it play on the same drive with a different software player if it were the firmware of the drive. My drive is a year old but, it does play the disc on Powerdvd just not Cineplayer 5.3

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My only question to the last post about the firmware needing to be updated is I already did that, and why does it play on the same drive with a different software player if it were the firmware of the drive. My drive is a year old but, it does play the disc on Powerdvd just not Cineplayer 5.3

 

jeep4wheel, sorry I caused confusion...

 

The article is about settop players (hardware players) not PC Burner/Players with (software players).

 

cd

 

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O.K. I figured Roxio would give me that as an answer. They have not made 1 reply to me. Thanks for the response. I think alot of people are having problems with this. My TV box unit played it fine to. Strange.

 

 

Edited by jeep4wheel
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O.K. I figured Roxio would give me that as an answer. They have not made 1 reply to me. Thanks for the response. I think alot of people are having problems with this. My TV box unit played it fine to. Strange.

 

 

Roxio did not give you that answer, I did!

 

cd

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I just recieved an e-mail from Roxio that they are aware of this problem and they are working on a fix.

 

Sounds very like the new anti-copying measure is the root cause and needs a patch to overcome it and that will require information to be supplied from whoever designed it

 

(anyone taking bets on how long before it gets hacked by the Russians or Chinese?)

Edited by gi7omy
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