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creator 2010 pro install interuptted


lee t
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roxio creator 2010 cannot install. Message that install interuptted. Tried to copy files to hard disc.

 

Files copied until emc_12. received error message cannot copy data the request could not be

 

performed because of I/O device error. Unzipped file and copied until file

 

0486.0210056a_d2ed_4a92_bb67_870648730003.

 

Tried to send log files to customer service, but do not seem to get through. No record of ticket.

 

I read the post on how to get and zip log files. How would I send to someone in this forum?

 

Thanks

 

 

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You should have another .exe file called 'RoxioCreator2010Pro' which has to be installed first. Do you have that one?

 

If I recall correctly there are three files. Pro, Content and a shorter one caleld 'Disc2'

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yes I have this file and the order in which the folders are arranged this would install before I get to the file Econtent_12 that seems to be the problem

 

This installer file is located in EMC_120 and named roxio creator 2010 pro msi. 24,347kb

 

Thank you for taking time to help

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