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Video Capture Device not giving signal



Using Creator 2009 with the video capture device for VHS tapes. Has been working fine, but now the computer sees the device just fine so I know the drivers are there but there is no signal coming from the VCR to the computer. The plugs are in the correct jacks. The USB plug at the device end keeps falling out and has never really been a tight fit. Might the device itself or one of the pins have become defective? I am very used to using the device and have converted many tapes. Have tried this on 2 different VCRs. Any ideas? I am beginning to think the device itself is defective.

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