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tseme

Problem installing Roxio MyDVD due to a Office Live Update error

Question

Hi,

 

 

 

I hope you don't mind me asking this question here; I don't know if it is a problem with Office Live or Roxio MyDVD.

 

Basically, when trying to upgrade MyDVD to the latest version (v10) I get an error message half-way through the installation telling me "An error occurred while downloading a required file. You may retry downloading the file or cancel setup." The error seems to be generated by Office Live, and the details are:

 

"Error: An error occurred trying to download 'http://download.microsoft.com/download/c/c/2/cc2592d6-2470-47a7-a134-1ba8f30a966c/OLPatchInstaller.msi'."

 

 

 

Can anyone help me with this problem?

 

Thanks.

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I solved the problem myself - sorry for the post. It is not a problem with either program. It turns out that the self-extracting MyDVD installation file was not so clever and once it self-extracted it just triggered the first 'setup.exe' file it found in the folder it was in, which turned out to be an old, out of date, Office Live Add-In setup.exe.

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Don't apologize. Thanks for the update.

You've pointed out something which can go wrong if temp folders haven't been cleared out, and that's useful to know.

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I experienced an install error like this due to an old Norton setup.exe file being present.

I was confused until I read the this message because the error message said I was trying to reinstall an old version of Norton.

Thanks for the help!

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