Importing from an analogue camcorder

[ScouseSmitty]

Hi,

 

Can anyone help, I have Roxio Creator Pro 2010 (v1.2.193 SP2.1; 5.0.0.0) and an old Canon UC-V10 Hi8 camcorder and in order to get my old tapes onto my PC I have bought a Thompson ADVC-55 analogue to digital video converter.

 

Now when I select "Video Movies-->Import-->Capture Video" and then select "AVC Compliant DV Device" from the drop down menue I get the following error message

 

"Failed to set up system components for showing picture or sound"

 

When I click on "Details" I get the following three messages

 

Template manager returned an error

Failed to detect which capture qualities are available for this device

Failed to detect which capture qualities are available for this device

 

I can capture the video using "Windows Live Movie Maker" - but it's not very good as it keeps hanging and I have to reebot to free it up

 

I have a ticket open with Roxio, but as yet nobody has got back to me

 

BTW - I am running Windows 7 Home Premium (64-bit), Intel i7 920 (2.67GHz) and 12GB DDR3 RAM

 

Thanks

[Jim_Hardin]

Hi,

 

Can anyone help, I have Roxio Creator Pro 2010 (v1.2.193 SP2.1; 5.0.0.0) and an old Canon UC-V10 Hi8 camcorder and in order to get my old tapes onto my PC I have bought a Thompson ADVC-55 analogue to digital video converter.

 

Now when I select "Video Movies-->Import-->Capture Video" and then select "AVC Compliant DV Device" from the drop down menue I get the following error message

 

"Failed to set up system components for showing picture or sound"

 

When I click on "Details" I get the following three messages

 

Template manager returned an error

Failed to detect which capture qualities are available for this device

Failed to detect which capture qualities are available for this device

 

I can capture the video using "Windows Live Movie Maker" - but it's not very good as it keeps hanging and I have to reebot to free it up

 

I have a ticket open with Roxio, but as yet nobody has got back to me

 

BTW - I am running Windows 7 Home Premium (64-bit), Intel i7 920 (2.67GHz) and 12GB DDR3 RAM

 

Thanks

That would be something you have to take up with Thompson.

 

It is a Firewire device (1394) and as such if Win7 correctly identifies it, it will work with Roxio.

 

[ScouseSmitty]

That would be something you have to take up with Thompson.

 

It is a Firewire device (1394) and as such if Win7 correctly identifies it, it will work with Roxio.

 

Yes it's powered by IEEE1394 Firewire and yes Win 7 correctly identifies it (Device Manager says IEEE1394 Bus host controllers --> VIA 1394 OHCI Compliant Host Controller) and it has the latest driver.

 

I'll try Thompson, I thought it might be a Roxio issue as I can import the videos with the Windows app (but it's an awful tool) so I thought the ADVC-55 was fine

 

Many thanks for your feedback

[ScouseSmitty]

Yes it's powered by IEEE1394 Firewire and yes Win 7 correctly identifies it (Device Manager says IEEE1394 Bus host controllers --> VIA 1394 OHCI Compliant Host Controller) and it has the latest driver.

 

I'll try Thompson, I thought it might be a Roxio issue as I can import the videos with the Windows app (but it's an awful tool) so I thought the ADVC-55 was fine

 

Many thanks for your feedback

 

In case anyone is interested, a quick update, I tried the ADVC-55 on a friends machine, it worked fine (fortunate for him he doesn’t have Roxio), I thought that may be the case as the “55” doesn't have any software (I suppose it's essentially a "pass through converter") and it is certified with 64-bit Win 7, so it looks like chasing Customer Services for a refund on Creator 2010 (what a bag of crap); that should prove fun