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I Need Instructions


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:angry2:

 

I have:

1. purchased Creator 2010 Special Edition with the "bonus" to "easily archive your videotape collection".

2. installed the software and SP2 and the patch and the video capture drivers on a HP Touchsmart laptop with W7 Home Premium.

3. plugged the videocapture USB into "F:" on the side. There is no rear USB port.

4. plugged my composite cables (which I didn't know were not included when I bought the Edition!!) for audio and video into the capture device and the front of a Sony SLV-N71.

5. turned on my VCR and inserted a home VHS tape.

6. opened Roxio, go to import video, select webcapture device and find there is no signal. I have no idea what NTSC or PALs are so haven't set that.

7. ran all windows and HP updates. Still no signal.

8. Tried it with tape playing. Still no signal.

 

What am I missing and why is this not EASY as advertised!!

 

I am doing my best to figure out what to do but the documentation is totally inadequate. I am a woman, I have a PhD but not in engineering, and I need to step-by-step directions. I have been reading the discussions to find out why I get "no signal" and find the level of knowledge to fix this problem mind-boggling.

 

Any help will be appreciated but I don't think understand what I have done wrong but I am tired of troubleshooting when the information is so difficult to find.

 

Thanks in advance.

 

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:angry2:

 

I have:

1. purchased Creator 2010 Special Edition with the "bonus" to "easily archive your videotape collection".

2. installed the software and SP2 and the patch and the video capture drivers on a HP Touchsmart laptop with W7 Home Premium.

3. plugged the videocapture USB into "F:" on the side. There is no rear USB port.

4. plugged my composite cables (which I didn't know were not included when I bought the Edition!!) for audio and video into the capture device and the front of a Sony SLV-N71.

5. turned on my VCR and inserted a home VHS tape.

6. opened Roxio, go to import video, select webcapture device and find there is no signal. I have no idea what NTSC or PALs are so haven't set that.

7. ran all windows and HP updates. Still no signal.

8. Tried it with tape playing. Still no signal.

 

What am I missing and why is this not EASY as advertised!!

 

I am doing my best to figure out what to do but the documentation is totally inadequate. I am a woman, I have a PhD but not in engineering, and I need to step-by-step directions. I have been reading the discussions to find out why I get "no signal" and find the level of knowledge to fix this problem mind-boggling.

 

Any help will be appreciated but I don't think understand what I have done wrong but I am tired of troubleshooting when the information is so difficult to find.

 

Thanks in advance.

I am curious in # 2.??? What drivers are you talking about? They are built into the software and installed at the same time you install Creator 2010… If you installed something else, please tell us what!

 

# 4. Cables didn’t come with your VCR either post-39730-1276600446.jpg did you complain to Sony too? :lol:

 

# 4. The Front of the VCR is Input!

 

post-39730-1276600466.jpg

 

It will never work until you go to the back and put them in the Output jacks:

 

post-39730-1276600478.jpg

 

# 6. You haven’t heard of NTSC & PAL because you live in the US and didn’t realize that most of the world utilizes PAL, whereas we use NTSC. It will not be an issue unless you change it.

 

Give those things a try and it should come up OK.

 

There is also the Learning Center built right into your software:

 

post-39730-1276600514.jpg

 

As well as the Tutorials for using Easy VHS to DVD (a similar program ~ same device) – Tutorials

 

You would be wise to have a couple of DVD RW discs on hand to try things with. They are erasable so they are good for learning!!! – I just burned 2 tests yesterday to see a project on TV and I have been doing this for 7 years…

 

For now do a few short test samples – capture, edit & burn… Get the basics down first before doing any extensive projects. ;)

 

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:angry2:

 

I have:

1. purchased Creator 2010 Special Edition with the "bonus" to "easily archive your videotape collection".

2. installed the software and SP2 and the patch and the video capture drivers on a HP Touchsmart laptop with W7 Home Premium.

3. plugged the videocapture USB into "F:" on the side. There is no rear USB port.

4. plugged my composite cables (which I didn't know were not included when I bought the Edition!!) for audio and video into the capture device and the front of a Sony SLV-N71.

5. turned on my VCR and inserted a home VHS tape.

6. opened Roxio, go to import video, select webcapture device and find there is no signal. I have no idea what NTSC or PALs are so haven't set that.

7. ran all windows and HP updates. Still no signal.

8. Tried it with tape playing. Still no signal.

 

What am I missing and why is this not EASY as advertised!!

 

I am doing my best to figure out what to do but the documentation is totally inadequate. I am a woman, I have a PhD but not in engineering, and I need to step-by-step directions. I have been reading the discussions to find out why I get "no signal" and find the level of knowledge to fix this problem mind-boggling.

 

Any help will be appreciated but I don't think understand what I have done wrong but I am tired of troubleshooting when the information is so difficult to find.

 

Thanks in advance.

 

Try plugging the composite cables into the Line OUT jacks on the back of your VCR, the jacks on the front are IN jacks.

 

 

 

 

 

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I am curious in # 2.??? What drivers are you talking about? They are built into the software and installed at the same time you install Creator 2010… If you installed something else, please tell us what!

Again, I am a novice and I thought this would be easy but if I understand the installation, the drivers for the capture device were not installed with the built-in software but were installed after I plugged it in.

 

# 4. Cables didn’t come with your VCR either post-39730-1276600446.jpg did you complain to Sony too? :lol:

I didn't set up the VCR and we haven't used it in years. I bought Creator and then found the VCR in my basement. Again, I have never set up a VCR.

 

# 4. The Front of the VCR is Input!

 

post-39730-1276600466.jpg

 

It will never work until you go to the back and put them in the Output jacks:

 

post-39730-1276600478.jpg

 

That is important information. Too bad it is not in the Creator manual. It would have saved me hours of troubleshooting. I didn't expect to need to read my SONY manual.

 

# 6. You haven’t heard of NTSC & PAL because you live in the US and didn’t realize that most of the world utilizes PAL, whereas we use NTSC. It will not be an issue unless you change it.

 

Again, I have tapes of my kids that I want to save. I thought that this would be a plug-and-play system. The pictures with the capture device did not describe what jacks to use. I went buy the color codes but instructrions should say to use "line out". May seem a "no brainer to you but not to me and millions of other novices that just want to preserve their kids on tape.

 

Give those things a try and it should come up OK.

Yes, it works now.

 

There is also the Learning Center built right into your software:

 

post-39730-1276600514.jpg

 

As well as the Tutorials for using Easy VHS to DVD (a similar program ~ same device) – Tutorials

 

I purchased CREATOR special edition and did not know that Easy VHS to DVD used the same device!! Shouldn't this tutorial be linked to both. I searched the website and did not come up with this tutorial.

 

You would be wise to have a couple of DVD RW discs on hand to try things with. They are erasable so they are good for learning!!! – I just burned 2 tests yesterday to see a project on TV and I have been doing this for 7 years…

 

Thank You for this advice. I will do this.

 

For now do a few short test samples – capture, edit & burn… Get the basics down first before doing any extensive projects. ;)

 

Thanks for this information. If you work for ROXIO, please try to include this type of information with the product. There must be a huge market of old women (i'm 58) who want to convert their VCR tapes to DVD but have never worked with VCR cables. My husband was annoyed that I didn't have the tapes converted professionally and was not about to help me.

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Jim,

 

Thanks for this information. If you work for ROXIO, please try to include this type of information WITH the product. There must be a huge market of older women (I'm 58) who want to convert their VCR tapes to DVD but have never worked with VCR cables. My husband was annoyed when I purchased Creator and said that I should have the tapes converted professionally and he was not about to help me with the setup. Honestly, from the packaging, I thought it would be “easy”. This was obviously written by men who ‘know jack” but Roxio would be smart to target women who are not familiar with video systems in their marketing and give us thorough instructions!! (If you don’t work for ROXIO, you are a true “gentleman and scholar”)

 

I appreciate the your reply and here are my additional comments.

 

#2 Again, I am a novice but if I understand the installation, the drivers for the capture device were not installed with the built-in software but were installed after I plugged it in.

 

#4.I didn't set up our VCR (my husband did, LOL) and we haven't used it in years. I bought Creator and dug the VCR out of basement storage. We have tons of cables and sorted through them to find the correct ones. Just didn’t expect to have to hunt for them.

 

The diagram of the VCR was helpful. Too bad that I didn’t know about the in-line vs out-line. This is important information that should come with the capture device instead of a diagram that only shows the capture device. I also got confused because the diagram includes and S-video connection and I thought that I needed that also. (LOL) If this information was in the Creator manual, it would have saved me hours of troubleshooting. I didn't expect to need to read my SONY manual.

 

You may think that I am a simpleton but if you want to be ‘user-friendly” and you want to sell to the millions of consumers that want to preserve their family VHS tapes but don’t know anything about VCR’s, then you should provide a manual for “dummies”.

 

As for the tutorial, I purchased CREATOR special edition and did not know that Easy VHS to DVD used the same device!! Shouldn't this tutorial be linked to both. I searched the website and did not come up with this tutorial.

 

Hope this helps improve your product.

 

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Thanks for this information. If you work for ROXIO, please try to include this type of information with the product. There must be a huge market of old women (i'm 58) who want to convert their VCR tapes to DVD but have never worked with VCR cables. My husband was annoyed that I didn't have the tapes converted professionally and was not about to help me.

Honestly, if you included everything that everyone asks, the book would be 10,000 pages long… And someone would then claim that the portion they did read should be at the front and highlighted :lol::D:lol:

 

No one here works for Roxio unless their name block indicates such… jonatsonic or Sonic Boom are 2 off the top of my head...

 

However we do have a bunch of fellow users here that are more than willing to help out!

 

Before you get too frustrated, pop in and ask your questions!

 

The ‘Pros’ don’t really have anything better than what you have :huh: They just charge about 1$ a minute – Nuts! For that kind of money, send them to me and I’ll do ‘em :lol:

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Jim and Ogden,

Thanks for the advice. I am up and running.

Regards,

m

 

Would you mind sharing with us what the problem was,(I suspect is was you plugged into the front IN jacks) but just in case it wasn't that it may help other users that might come on here with a similar problem.

 

 

 

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