will not install on the WIN7 Lapto HP G71-340US Notebook

[PapaRich001]

I have a valid WIN7 Roxio easy VHS to DVD product and it will not install on the WIN7 Lapto HP G71-340US Notebook. It meets the DirectX 10 and memmory requirements.

 

Staples will NOT take back opened software. So I am working with the Roxio customer support. My best hope is that Roxio will authorize a fresh download to try.

[cdanteek]

I have a valid WIN7 Roxio easy VHS to DVD product and it will not install on the WIN7 Lapto HP G71-340US Notebook. It meets the DirectX 10 and memmory requirements.

 

Staples will NOT take back opened software. So I am working with the Roxio customer support. My best hope is that Roxio will authorize a fresh download to try.

 

Is this your HP NoteBook? http://www.newegg.com/Product/Product.aspx?Item=N82E16834157037

 

What error are you getting that it won't install?

[PapaRich001]

The message is:

 

"Setup has determined that your configuration does not support any of the included products"

 

This happens as soon as I select the English language.

 

Prior to this it said I entered the wrong CD key, but I didn't and re-entered and got the above. It is sort of a lockout??

 

I notice that my post - moved from the easy VHS to DVD topic by the moderator - did not tell you that I bought the WIN7 compatible box of easy VHStoDVD from Staples and they do NOT take opened software back.

 

I am getting numb! Yes, that is my laptop. WIN7 home premium 64 bit, 4GB memory.

[cdanteek]

The message is:

 

"Setup has determined that your configuration does not support any of the included products"

 

This happens as soon as I select the English language.

 

Prior to this it said I entered the wrong CD key, but I didn't and re-entered and got the above. It is sort of a lockout??

 

I notice that my post - moved from the easy VHS to DVD topic by the moderator - did not tell you that I bought the WIN7 compatible box of easy VHStoDVD from Staples and they do NOT take opened software back.

 

I am getting numb! Yes, that is my laptop. WIN7 home premium 64 bit, 4GB memory.

 

This is your fix follow the links, have any more questions just ask...

 

http://forums.suppor...luded-products/