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Better Business Bureau Rating For Roxio


jshaw1967
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I just did a quick check with the United States BBB and they are not very well liked. Here is the "grade" for Roxio:

 

 

"Company Rating D

Our opinion of what this rating means:

We have enough concerns about this company (for example, their offer, customer complaints, advertising, etc.) that we recommend caution in doing business with it."

 

 

This is directly from the Better Business Bureau website at http://sanjose.bbb.o...rt/Roxio-212670

 

I am contacting customer support again today to try to resolve my issues with Roxio 2010 on Windows 7 Ultimate. At this point I have no choice since it is the only Roxio product currently "made" for Windows 7.

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Hi Mr. Shaw -

 

I reviewed your submitted tickets and seems you have had two tickets in the same day both of which were answered within 24 hours or less.

 

If the answer didn't resolve your issue, you can always reopen it by following the instructions in this post: http://forums.support.roxio.com/topic/64056-why-was-my-support-ticket-closed/

 

Also, Creator 2010 is Windows 7 compatible as I (on three different 'dirty' machines), and many users, have installed it without a hitch.

 

Thanks,

 

Jon

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What strikes me as rather strange is the following:

 

1: The website is NOT 'USA' but a limited area (San Jose, Santa Clara and Monterey). That is when you go hunt as the link in the original post is broken

2: It actually gives a 'B-' rating and not a 'D'

3: the comments there say "Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau."

 

http://sanjose.bbb.org/Business-Report/Roxio-212670

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