c.kentt Posted July 7, 2010 Report Share Posted July 7, 2010 Uploaded some videos to using the Creator 2010 form my Canon HD video camera. When I try to play the files using the Cineplayer it gives me the messege "File format not supported. please install appropriate decoders to play file" Not sure what to do. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 7, 2010 Report Share Posted July 7, 2010 Your not giving us anything to work with... I can load my Canon mts files into CinePlayer and view them: Link to comment Share on other sites More sharing options...
c.kentt Posted July 7, 2010 Author Report Share Posted July 7, 2010 Ok, let me try to start from the beginning. I plug my video camera in to the computer and the roxio creator pops up. I went to capture video, clicked on the video I wanted and pressed the "import now" button. The video uploads and shows up at the right under recently imported. I can press play on the small video and it shows a very choppy poor quality preview of my video. From there, I close down the media import screen and click on "play movies." The Cineplayer opens and I go up to browse files and click on the video I want to play. The video attempts to load and thats when I receive the messege "format not supported. please install appropriate decoders to play file." I was able to use the "copy and convert" function to convert a video to play on my ipad, so at least something is working for me. I just can't get it to play on the computer. I have a brand new HD monitor, however, the computer is about 5 years old. Perhaps it is missing something that is required to play HD videos. I don't know. Hope this is better info for you to work with. Thanks Link to comment Share on other sites More sharing options...
sknis Posted July 7, 2010 Report Share Posted July 7, 2010 Uploaded some videos to using the Creator 2010 form my Canon HD video camera. When I try to play the files using the Cineplayer it gives me the messege "File format not supported. please install appropriate decoders to play file" Not sure what to do. I don't think that the standard CinePlayer that comes with Creator 2010 will play HD video. I think that the one that comes in the Pro version does. Contact Roxio sales to see if you can get a discount on upgrading to the BE version. Aslo update the drivers for your video card/chip. What computer do you have and what video card/chip. You will need a prettygood one to play HD well. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted July 8, 2010 Report Share Posted July 8, 2010 My CinePlayer has the Blu-ray Player Upgrade I purchased and added to it How about using Windows Media Player? They should work there. Link to comment Share on other sites More sharing options...
Question
c.kentt
Uploaded some videos to using the Creator 2010 form my Canon HD video camera. When I try to play the files using the Cineplayer it gives me the messege "File format not supported. please install appropriate decoders to play file"
Not sure what to do.
Link to comment
Share on other sites
4 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.