Roxio Burn Desktop App

[Bendo]

Hope someone can help.

 

When trying to burn DVD's with the Roxio Burn Desktop App I receive a drive sense error. I can click ok and the burn will complete. The disk does NOT fail and works fine. However when trying to burn to a CD-R the progress bar gets all the way to 100% and just sits there. The burner activity light keeps flashing in a constant pattern. Even if I cancel the burn the drive keeps flashing in the same pattern. The ONLY way to get the disc out it to reboot the PC and eject the disc during POST.

 

This is the crazy part. If I burn the same data on the same brand media inside roxio home. For example I can click data/copy select burn data disc. There are no problems at all. Everything works fine inside all of the roxio applications. I have tried different brands of media with the same results. This is very frustrating.

 

I have two burners. The problem burner is an HP DVD1260d. I have checked for updated firmware/drivers ect. This drive is SATA.

The other drive is an LG. Not sure the exact model number. This drive is IDE and works fine without error.

I’m running Windows 7 64bit. (if that matters. It shouldn’t)

 

Any comments or suggestions would be greatly appreciated.

 

Thanks in advance

 

Ben

[cdanteek]

cdanteek,

 

I took your advice and updated my sata controller driver. My main board is an MSI 790FX-GD70 based on the AMD 790FX SB750 chipset. (Great board, I love it) Unfortunately the updated drivers did not resolve the issue. I also updated my system bios. There was an update for the on chip RAID ROM. My primary hard disk is actually two 360GB SATAII HDDs that are setup as RAID 0. My HPDVD1260d burner is also plugged into the same controller that is running my striped disks. The BIOS update also did not resolve the issue. I have been thinking about adding a PCI SATA add-on card to separate the burner from the RAID array. It's either the RAID array is causing the problem, the burner has a problem, or the software has a problem. What do you think?

 

Thanks again for taking the time to reply to my question.

 

Ben

 

One controller runs 8 SATA ports...

 

In device manager view devices by connection...

[Bendo]

?

 

Ben

[Jim_Hardin]

?

 

Ben

Windows Help - type in Device Manager and see what happens.

[cdanteek]

Get the DVD burner off the controller your running the Raid Array on and see if it helps...

[cdanteek]

Hope someone can help.

 

When trying to burn DVD's with the Roxio Burn Desktop App I receive a drive sense error. I can click ok and the burn will complete. The disk does NOT fail and works fine. However when trying to burn to a CD-R the progress bar gets all the way to 100% and just sits there. The burner activity light keeps flashing in a constant pattern. Even if I cancel the burn the drive keeps flashing in the same pattern. The ONLY way to get the disc out it to reboot the PC and eject the disc during POST.

 

This is the crazy part. If I burn the same data on the same brand media inside roxio home. For example I can click data/copy select burn data disc. There are no problems at all. Everything works fine inside all of the roxio applications. I have tried different brands of media with the same results. This is very frustrating.

 

I have two burners. The problem burner is an HP DVD1260d. I have checked for updated firmware/drivers ect. This drive is SATA.

The other drive is an LG. Not sure the exact model number. This drive is IDE and works fine without error.

I'm running Windows 7 64bit. (if that matters. It shouldn't)

 

Any comments or suggestions would be greatly appreciated.

 

Thanks in advance

 

Ben

 

Update the SATA controller the HP DVD1260d Drive is on...

 

Probably a NVIDIA SATA controller? They have caused the same problem before!

[Bendo]

Update the SATA controller the HP DVD1260d Drive is on...

 

Probably a NVIDIA SATA controller? They have caused the same problem before!

cdanteek,

 

I took your advice and updated my sata controller driver. My main board is an MSI 790FX-GD70 based on the AMD 790FX SB750 chipset. (Great board, I love it) Unfortunately the updated drivers did not resolve the issue. I also updated my system bios. There was an update for the on chip RAID ROM. My primary hard disk is actually two 360GB SATAII HDDs that are setup as RAID 0. My HPDVD1260d burner is also plugged into the same controller that is running my striped disks. The BIOS update also did not resolve the issue. I have been thinking about adding a PCI SATA add-on card to separate the burner from the RAID array. It’s either the RAID array is causing the problem, the burner has a problem, or the software has a problem. What do you think?

 

Thanks again for taking the time to reply to my question.

 

Ben