Burning Jpeg Issues

[David Moran]

This was submitted to Tech Support;

 

Step1

I have a Mac Snow Leopard 10.6.4 using Toast 10.0.7 with all the updates.I cannot write a DVD Video with my pictures in JPEG format yet it works with movies downloaded with IMovie 9. This is the second time I have tried to use my new Toast 10 and the same thing happened both times. I got it to work with Tsantee's help last time but cannot find the communications he sent in your discussion group. I purchased Toast 10 because Toast 6 had worked so well. What the heck is going on here???? I cannot spend hours every time I need to use that program. Every time I go to use it I now save a disc image to save time since I now am certain it will not work 99 1/2% of the time. Toast quits and when I try to mount the disc image I get "NO MOUNTABLE FILE SYSTEMS"

 

First attempt following their advice:

I repaired permissions to no avail. I created a separate user and wrote the DVD successfully. I saved the work and then tried to write the very same disc in the original user account with no luck. I remind you that movies work fine but trying to write some of my standard JPEG pictures will result in another failed attempt no matter if it is or is not combined with movies.

Second attempt:

I find that that DVD was unusable since it was in PAL format. No NTSC prompt appeared in the process. I returned to the new user and changed the PREFs to NTSC and attempted to rewrite the DVD. Toast “unexpectedly quit”

I went back to Prefs to find it back to PAL format again. Subsequent attempts reached the same results. Returning to Prefs in the original user finds NTSC chosen unchanged.

Third attempt:

I created another new user and tried to write that DVD in NTSC. Toast quit again failing to complete the task. Now what??

[tsantee]

What a strange and frustrating problem! My understanding is you are wanting to create a video DVD that contains movies as well as a slide show of your jpeg photos. You have trashed the Toast plist and prefs files in your User>Library>Preferences folder and have tried with various user accounts. Did you also trash the Toast application and reinstall it by dragging copy from the Toast 10.0.7 update to your Applications folder?

 

I don't suppose you have DiskWarrior. If you have it this is a good time to use it in case the problem is within your Mac's system directory. Open Disk Utility in your Utilities folder and in the First Aid tab click on Verify Disk. If all is good then this isn't the problem. But if any problems appear then you'll need to start up your Mac from the Snow Leopard install disc and run the First Aid from it so it can make repairs.

 

It can't think of a reason why you are unable to change Toast's preferences. It is like the preferences file is locked but that doesn't make any sense. I'll have to ponder this awhile. My best guess is something is going wrong with the file system on your Mac which brings me back to First Aid or DiskWarrior.

[David Moran]

What a strange and frustrating problem! My understanding is you are wanting to create a video DVD that contains movies as well as a slide show of your jpeg photos. You have trashed the Toast plist and prefs files in your User>Library>Preferences folder and have tried with various user accounts. Did you also trash the Toast application and reinstall it by dragging copy from the Toast 10.0.7 update to your Applications folder?

 

I don't suppose you have DiskWarrior. If you have it this is a good time to use it in case the problem is within your Mac's system directory. Open Disk Utility in your Utilities folder and in the First Aid tab click on Verify Disk. If all is good then this isn't the problem. But if any problems appear then you'll need to start up your Mac from the Snow Leopard install disc and run the First Aid from it so it can make repairs.

 

It can't think of a reason why you are unable to change Toast's preferences. It is like the preferences file is locked but that doesn't make any sense. I'll have to ponder this awhile. My best guess is something is going wrong with the file system on your Mac which brings me back to First Aid or DiskWarrior.

 

I just repaired my hard disc from the Snow Leopard disc and then upgraded to 10.6.4 with the aid of Apple support. I also trashed and then reinstalled Toast 10 with all the upgrades.

I then attempted to write the DVD. TOAST "unexpectedly quit" at the very end as usual. What else? It looks to me if I really want to write that disc I'll have to revert to the prehistoric hammer and chisel

[David Moran]

I just repaired my hard disc from the Snow Leopard disc and then upgraded to 10.6.4 with the aid of Apple support. I also trashed and then reinstalled Toast 10 with all the upgrades.

I then attempted to write the DVD. TOAST "unexpectedly quit" at the very end as usual. What else? It looks to me if I really want to write that disc I'll have to revert to the prehistoric hammer and chisel

 

I just was able to Save to Disc successfully the movie portion of that DVD.

When I tried the same with the JPEG stills I got no NTSC prompt and "Toast unexpectedly quit" at the end of encoding.

The PREFS were checked and found to be set properly at NTSC.

[tsantee]

I just was able to Save to Disc successfully the movie portion of that DVD.

When I tried the same with the JPEG stills I got no NTSC prompt and "Toast unexpectedly quit" at the end of encoding.

The PREFS were checked and found to be set properly at NTSC.

This is quite the mystery. I have seen Toast crash when it has trouble encoding a certain jpeg file. Using a photo application to re-save the jpeg as a new file and using the new one in its place fixed that issue for me. Look in your Roxio Converted Items folder. There you should see the individual mpeg-encoded photo files. The last one that was encoded is the one before the one that caused Toast to crash (if that is the reason you're experiencing this issue). Another way to check is to remove some of the photos and see if Toast still crashes when it reaches the end of encoding. If it does then it isn't a problem with the jpegs and I just wasted your time.

 

If it still crashes then Toast is failing to read the files it has written to the converted items folder. I have no clue why that might happen. Is there a possibility that some of your photos have unusual characters or symbols in their file names?

[David Moran]

I have done all that has been suggested by anyone and still no luck. I just wrote successfully a DVD for MAC/PC using the identical files. Trying the other has the same bad result.

Thanks for your help, Tsantee,

Dave

[tsantee]

Its fixed!!!!!!!!!! Roxio tech took me through uninstall Of Toast. Took me to places I never knew existed, much more comprehensive than anything I had done before and now tghe problem is solved.

Thanks to all for their support

Wonderful! If you can describe those steps here it might help another user/

[David Moran]

This is quite the mystery. I have seen Toast crash when it has trouble encoding a certain jpeg file. Using a photo application to re-save the jpeg as a new file and using the new one in its place fixed that issue for me. Look in your Roxio Converted Items folder. There you should see the individual mpeg-encoded photo files. The last one that was encoded is the one before the one that caused Toast to crash (if that is the reason you're experiencing this issue). Another way to check is to remove some of the photos and see if Toast still crashes when it reaches the end of encoding. If it does then it isn't a problem with the jpegs and I just wasted your time.

 

If it still crashes then Toast is failing to read the files it has written to the converted items folder. I have no clue why that might happen. Is there a possibility that some of your photos have unusual characters or symbols in their file names?

 

I cannot find any "Roxio Converted files" even when I use Spotlight search engine. That title does not appear anywhere.

I just went back and tried to rewrite the last successful project to no avail. I get "it is an unsupported format and cannot be imported" message. Those pictures seem now gone forever because I saved all in that DVD project to prevent redundancies.

I also tried to write yet another DVD using photos that were taken with the same camera and filed on my computer the same day using the same photo program. Toast unexpectedly quit yet again.

[tsantee]

I cannot find any "Roxio Converted files" even when I use Spotlight search engine. That title does not appear anywhere.

I just went back and tried to rewrite the last successful project to no avail. I get "it is an unsupported format and cannot be imported" message. Those pictures seem now gone forever because I saved all in that DVD project to prevent redundancies.

I also tried to write yet another DVD using photos that were taken with the same camera and filed on my computer the same day using the same photo program. Toast unexpectedly quit yet again.

The Roxio Converted Items folder is created by Toast in your Documents folder. Since it is missing it isn't surprising that Toast can't read anything from it. Are you sure you copied the Toast folder from the download to your Applications folder and are launching Toast from within your Applications folder? Yours is the first post I've read where the Roxio Converted Items folder isn't present in the Documents folder.

[David Moran]

apple support says others fixed the problem by moving Jpegs to another folder on the desktop then use that to populate to Toast. IT DID NOT WORK IN MY CASE!!!

[David Moran]

The Roxio Converted Items folder is created by Toast in your Documents folder. Since it is missing it isn't surprising that Toast can't read anything from it. Are you sure you copied the Toast folder from the download to your Applications folder and are launching Toast from within your Applications folder? Yours is the first post I've read where the Roxio Converted Items folder isn't present in the Documents folder.

 

I found it! It for some reason did not appear in the Spotlite search engine that comes with this machine. It contained stuff that could not be opened when clicked. All are now done as I double check.i.e. folder is empty. The prefs are set to empty when Toast quits. I never selected that!

 

I have since written the DVDs using IDVD but much prefer Toast without all the auto features I must defeat to get a clean DVD. This Toast 10 is a nightmare compared to #6 I used to use.

[tsantee]

I found it! It for some reason did not appear in the Spotlite search engine that comes with this machine. It contained stuff that could not be opened when clicked. All are now done as I double check.i.e. folder is empty. The prefs are set to empty when Toast quits. I never selected that!

 

I have since written the DVDs using IDVD but much prefer Toast without all the auto features I must defeat to get a clean DVD. This Toast 10 is a nightmare compared to #6 I used to use.

Toast's default preference is to empty the converted items folder when quitting Toast. However, the folder does not get emptied if Toast crashes. I've changed Toast's preferences to never empty the converted items folder but I know to go to the folder and empty it manually when I know I'm done with whatever I'm doing.

 

Toast is much more complex than it was with Toast 6 but it also is much improved. I don't have the problems you're experiencing which makes it difficult for me to troubleshoot what's going wrong. iDVD does a nice job with its slide shows so I'm glad you your project completed. I wish I could have been more help.

[David Moran]

Its fixed!!!!!!!!!! Roxio tech took me through uninstall Of Toast. Took me to places I never knew existed, much more comprehensive than anything I had done before and now tghe problem is solved.

Thanks to all for their support

[David Moran]

Toast's default preference is to empty the converted items folder when quitting Toast. However, the folder does not get emptied if Toast crashes. I've changed Toast's preferences to never empty the converted items folder but I know to go to the folder and empty it manually when I know I'm done with whatever I'm doing.

 

Toast is much more complex than it was with Toast 6 but it also is much improved. I don't have the problems you're experiencing which makes it difficult for me to troubleshoot what's going wrong. iDVD does a nice job with its slide shows so I'm glad you your project completed. I wish I could have been more help.

 

While I was able to complete my project, I still want to fix Toast 10. I much prefer it to IDvd.

What can I do to be able to write my JPEG photos using Toast 10?

[tsantee]

While I was able to complete my project, I still want to fix Toast 10. I much prefer it to IDvd.

What can I do to be able to write my JPEG photos using Toast 10?

I don't know. It works on my Mac. I've given you all I know to suggest. Maybe you can go through my posts again to see if there is anything you might have missed.