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Even With Sp2 Options Button On Video Copy And Convert Causes Crash



My installation of Creator 2010 has the "Options Button on Video Copy and Convert causes crash" problem which is listed as being fixed in SP2. I have applied SP2 but I still experience the problem:


1) launch "Copy and Convert Video"

2) click the Options button (upper right corner)

3) click Cancel on the Options dialog

4) get a Microsoft Windows dialog stating that "Roxio VideoConvert has stopped working". Crash details are as follows:


Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoConvert12.exe

Application Version:

Application Timestamp: 4bd68d24

Fault Module Name: StackHash_5cda

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e03821

Exception Code: c0000374

Exception Offset: 000afaf8

OS Version: 6.0.6002.

Locale ID: 1033

Additional Information 1: 5cda

Additional Information 2: 29216be4a46f0a3ab9528fa92100a7b1

Additional Information 3: 348a

Additional Information 4: 113a3a3d2311300461a4fdc836aea65a


My system:


Windows Vista Ultimate SP2 32-bit 3 GB RAM 40 GB free space on C: drive

AMD Athlon 64 X2 Dual Core Processor 5600+ 2.80 GHz


The "About" dialog lists the following:


Roxio Creator 2010

Version: 1.2.193 SP2.1 SP2;

Build: 121B93A, R03; 500B22A, R03


I tried to re-apply the SP2 patch but is comes up and says that my software is up-to-date.


I was able to create my movie using VideoWave as has been suggested in other threads, but it would be nice to be able to use Copy and Convert Video.

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I have exactly the same problem, Win7 32b, already did a regular uninstall/install. Called customer service and was advised to re-install and select Repair. I re-installed and selected Repair and as it was making repairs I got the error message "The feature you are trying to use is on a network resource that is unavailable," . User Source- C:\users\AppData\Local\Temp\WZSE2.Temp\BURNMANAGER12\. Any Help will be appreciated.

Edited by Max60
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