How To Clear A Previous User?

[T. Craig]

The lower left hand of my Roxio Creator Basic v9 says:

 

 

"The TSST corp DVDRW DL (E:) drive is in use by John. Please wait until that project is completed, and try again."

 

John deleted his account from my computer a while back. How do I clear John's name from my Roxio? OR... How do I find and finish John's project? I cannot use my Roxio until I get John's project is completed.

 

I ran the PX Engine 4.18.16a. Updater Only and John's project is still preventing me from using my Roxio.

 

Before that, I uninstalled Roxio all together, one by one. Re-installed it, and still... (E:) drive is still in use by John's project.

 

I have run out of options. What should I do now? PLEASE HELP!

[T. Craig]

Go to Device Manager, uninstall that drive, click OK, then shut down your computer, start it up again, and see if the message is gone.

 

Are you referring to the TSST corp CD/DVW TS-H... cd rom device??? OK, Do I uninstall it? Tell me how to reinstall it.

[T. Craig]

What was John doing when you kicked him off? What was he using - Drag to Disc?

 

I appologize for not responding to this email. I thought I responded to a following question of yours. I am new to Roxio and I guess the bright red letters were not bright enough for my dull response.

 

Does Windows see the burner?

 

Look at CD's signature item 7 re: pxengine and follow those instructions.

 

I'm letting you know that I tried this. Sorry for not responding.

 

That is why I asked if Windows saw the drive. If you reboot your computer, Windows will find the drive and re-install it. Look in this thread for a post by cdanteek. Look at his signature.

I said #8 but I meant #7.

 

I'm letting you know that I tried # 7.... Sorry for not responding earlier.

 

Craig

 

I'm surprised !

 

That may be a Windows issue rather than Roxio but deleting the drive and then re-installing it should have worked. Assuming that John was using the Windows Live File System. The files to be burned to a disc are probably on a folder on your computer. You will have to find and either burn the files or delete all the files and that folder. I remember many years ago that I had to do that to clear the files to be copied to free up my CD/DVD burner.

 

I don't have any experience with the live file system so I'm not going to be of much help. Go to the Microsoft site and read about the File System.

 

How much have you done on your computer since John used it? Have you thought about using a system Restore point to restore the computer to before John.

 

Think John might have been using ITunes? I found some similar errors when I Googled for the error text.

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Although I have iTunes (mostly for my iPhone) I sure John did not use it. By the way... Do you prefer iTunes over windows media player? I get lots of codec error mssgs. Sorry for not responding earlier.

[cdanteek]

Are you referring to the TSST corp CD/DVW TS-H... cd rom device??? OK, Do I uninstall it? Tell me how to reinstall it.

 

Re-boot the PC and Windows will see the new hardware and re-install the correct drivers for the Optical Drive..

[T. Craig]

Re-boot the PC and Windows will see the new hardware and re-install the correct drivers for the Optical Drive..

 

OK... Thank you SO MUCH! I'll let you know if this works.

[T. Craig]

Re-boot the PC and Windows will see the new hardware and re-install the correct drivers for the Optical Drive..

 

I don't know what's happened. After I rebooted the computer, I see nowhere asking me to reinstall the driver. Should I do a system recovery? I REALLY need some help here. I don't see my E:Drive and my Roxio says "No Recorder"

[T. Craig]

T.Craig,

 

What windows operating system are you running?

 

I appologize for not responding earlier.

Operating System: Vista, 32 b. Service Pack 2, (RAM) 1:00 GB. Sorry for not responding earlier.

[T. Craig]

At this point what do you have to lose? You can un-do restore if it doesn't work.

 

Did you clean ALL temp and TMP folders? Try using CCleaner (free) to do that. Do not use the registry cleaner part of the program.

 

If you have Vista, then you might want to try this.

 

I also saw in a couple of places that clearing the upper and lower filters helped some people with similar problems with TSST burners.

 

Did you read my last post? I asked about ITunes and suggested a couple of things. You glommed on the last thing only. Please read all posts thoroughly and answer the questions. cdanteek asked about your OS. You did not give a response. I know that you are freeking out but we can't hellp if you are going about this haphazardly. Take your time! If you do not, you are better taking the computer to a repair shop or just back up your files and do a Windows repair or reinstall. You lose everything.

 

I think I'll do a System Restore. I opened the 3 links you sent. I saw HKEY only, no HKLM. I could really open up a can of worms and do some damage there. I'll let you know if the System Restore works. By the way, will a systems Restore, restore John's account?

[sknis]

I don't know what's happened. After I rebooted the computer, I see nowhere asking me to reinstall the driver. Should I do a system recovery? I REALLY need some help here. I don't see my E:Drive and my Roxio says "No Recorder"

 

Does Windows see the burner?

 

Look at CD's signature item 7 re: pxengine and follow those instructions.

[sknis]

I think I'll do a System Restore. I opened the 3 links you sent. I saw HKEY only, no HKLM. I could really open up a can of worms and do some damage there. I'll let you know if the System Restore works. By the way, will a systems Restore, restore John's account?

 

Chose a restore point BEFORE John's account was started.

[T. Craig]

Does Windows see the burner?

 

Look at CD's signature item 8 re: pxengine and follow those instructions.

 

Where do I find the CD's signature? I uninstalled the drive, but I don't know how or where to RE-install it.

[sknis]

Where do I find the CD's signature? I uninstalled the drive, but I don't know how or where to RE-install it.

 

That is why I asked if Windows saw the drive. If you reboot your computer, Windows will find the drive and re-install it. Look in this thread for a post by cdanteek. Look at his signature.

I said #8 but I meant #7.

[cdanteek]

Where do I find the CD's signature? I uninstalled the drive, but I don't know how or where to RE-install it.

 

T.Craig,

 

When you reboot the PC Windows will detect found new hardware (because you uninstalled the drive) and re-install the correct windows drivers, you don't have to do a thing..

 

Now that you have did that and now Roxio doesn't see your drives do this..

 

7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a.

 

Download the PX Engine 3_00_58a from the 7.click here above to a new folder you make on your desktop. Now unzip the download with ( WinRAR WinZip) in that folder and double click the .exe file extension, let it finish and reboot the PC. Now see if everything works the way it should?

[bimicher]

Where do I find the CD's signature? I uninstalled the drive, but I don't know how or where to RE-install it.

 

at the end of cdanteeks post (#8) in this thread:rolleyes: The reference was not to a CD but to a user with the user ID <cdanteek>

[T. Craig]

At this point what do you have to lose? You can un-do restore if it doesn't work.

 

Did you clean ALL temp and TMP folders? Try using CCleaner (free) to do that. Do not use the registry cleaner part of the program.

 

If you have Vista, then you might want to try this.

 

I also saw in a couple of places that clearing the upper and lower filters helped some people with similar problems with TSST burners.

 

Did you read my last post? I asked about ITunes and suggested a couple of things. You glommed on the last thing only. Please read all posts thoroughly and answer the questions. cdanteek asked about your OS. You did not give a response. I know that you are freeking out but we can't hellp if you are going about this haphazardly. Take your time! If you do not, you are better taking the computer to a repair shop or just back up your files and do a Windows repair or reinstall. You lose everything.

 

Steve,

I tried to do a systems restore, but I couldn't.

[sknis]

Steve,

I tried to do a systems restore, but I couldn't.

 

$#$^it. What about the other options I posted. Do you know that the blue text are links> What happened when you used the Microsoft Repair tool?

 

Didn't have Restore turned on and you don't have a back up of your C:/ drive? You are not going to get a lot of sympathy if you don't take care of your equipment and then have a problem.

 

Did you use CCleaner to get rid of all junk files on your computer? See if John remembers what he was doing and then see if you can complete the task.

 

Have you tried to fash the drive to the lastest version. Be careful, you may ruin the drive if your are not. What is the model number of the TSST drive?

 

I'm out of ideas short of taking the computer to a shop or buying a USB burner and just using that. Anyone else want to jump in here?

[cdanteek]

Navigate to, Control Panel\All Control Panel Items\User Accounts\Manage Accounts

 

Do you see John's account?

 

What do you see under Manage Accounts?

 

cd

[sknis]

The lower left hand of my Roxio Creator Basic v9 says: (E: Drive) is in use by John, which is a deleted account from my computer. How do I clear John's name from my Roxio? I cannot use my Roxio until I get John off.

 

What was John doing when you kicked him off? What was he using - Drag to Disc?

[T. Craig]

at the end of cdanteeks post (#8) in this thread:rolleyes: The reference was not to a CD but to a user with the user ID <cdanteek>

 

Mr. Digital Guru,

I have tried everything I know to repair my Roxio. I figured out (finally) who CD was ;-) I performed (7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Full Installer, use first, then run the PX Engine 4.18.16a. Updater Only .Click here. I ran the "PX Eng etc..." as suggested. I wasn't sure on what do to do other than just running it. I also un-installed & re-installed the (E: Drive) in Device Manager.. Before that I un-installed all 8 items in Roxio, then downloaded, ran and re-installed Roxio. But my Roxio still doesn't work because it says:

 

"The TSST corp DVDRW DL (E:) drive is in use by John. Please wait until that project is completed, and try again."

 

Do you have any suggestions on what I can do to get "John's" project off of my Roxio? I sure do need your help.

[sknis]

I'm surprised !

 

That may be a Windows issue rather than Roxio but deleting the drive and then re-installing it should have worked. Assuming that John was using the Windows Live File System. The files to be burned to a disc are probably on a folder on your computer. You will have to find and either burn the files or delete all the files and that folder. I remember many years ago that I had to do that to clear the files to be copied to free up my CD/DVD burner.

 

I don't have any experience with the live file system so I'm not going to be of much help. Go to the Microsoft site and read about the File System.

 

How much have you done on your computer since John used it? Have you thought about using a system Restore point to restore the computer to before John.

 

Think John might have been using ITunes? I found some similar errors when I Googled for the error text.

[cdanteek]

T.Craig,

 

What windows operating system are you running?

[T. Craig]

What was John doing when you kicked him off? What was he using - Drag to Disc?

 

I have no idea what John was doing on Roxio. He was a my daughter's friend that was here for a couple of days. That was 2 weekends ago. I didn't really want him looking into my stuff, so I set up a guest account for him. I don't know for sure that he was even in Roxio. Before he left, he deleted his account. Should I do a system restore, going back 3 weeks? Yesterday I uninstalled EVERYTHING that came with Roxio and last night I reinstalled the new updated software. Everything looks the same, even in the lower left hand corner that says: (E: Drive) in use by John.

 

I need your help!!!

[T. Craig]

I'm surprised !

 

That may be a Windows issue rather than Roxio but deleting the drive and then re-installing it should have worked. Assuming that John was using the Windows Live File System. The files to be burned to a disc are probably on a folder on your computer. You will have to find and either burn the files or delete all the files and that folder. I remember many years ago that I had to do that to clear the files to be copied to free up my CD/DVD burner.

 

I don't have any experience with the live file system so I'm not going to be of much help. Go to the Microsoft site and read about the File System.

 

How much have you done on your computer since John used it? Have you thought about using a system Restore point to restore the computer to before John.

 

Think John might have been using ITunes? I found some similar errors when I Googled for the error text.

 

Yes. Systems Restore was the first thing I thought about. Would a Systems Restore (Undelete) John's account? Is John's music files on my computer even though his account has been deleted? Systems Restore! Let me know if you think it would help and I'll do a Sys. Res. -Thanx-

[grandpabruce]

I have no idea what John was doing on Roxio. He was a my daughter's friend that was here for a couple of days. That was 2 weekends ago. I didn't really want him looking into my stuff, so I set up a guest account for him. I don't know for sure that he was even in Roxio. Before he left, he deleted his account. Should I do a system restore, going back 3 weeks? Yesterday I uninstalled EVERYTHING that came with Roxio and last night I reinstalled the new updated software. Everything looks the same, even in the lower left hand corner that says: (E: Drive) in use by John.

 

I need your help!!!

 

Are you sure that he deleted his account? Is the E drive a DVD or CD drive?

[T. Craig]

Are you sure that he deleted his account? Is the E drive a DVD or CD drive?

 

The (E: Drive) is in the desktop tower. It burns, rips & copies both CD's & DVD's. I hopr I answered your question. And YES, I watched him delete his account.

[sknis]

Yes. Systems Restore was the first thing I thought about. Would a Systems Restore (Undelete) John's account? Is John's music files on my computer even though his account has been deleted? Systems Restore! Let me know if you think it would help and I'll do a Sys. Res. -Thanx-

 

At this point what do you have to lose? You can un-do restore if it doesn't work.

 

Did you clean ALL temp and TMP folders? Try using CCleaner (free) to do that. Do not use the registry cleaner part of the program.

 

If you have Vista, then you might want to try this.

 

I also saw in a couple of places that clearing the upper and lower filters helped some people with similar problems with TSST burners.

 

Did you read my last post? I asked about ITunes and suggested a couple of things. You glommed on the last thing only. Please read all posts thoroughly and answer the questions. cdanteek asked about your OS. You did not give a response. I know that you are freeking out but we can't hellp if you are going about this haphazardly. Take your time! If you do not, you are better taking the computer to a repair shop or just back up your files and do a Windows repair or reinstall. You lose everything.