Easy Vhs To Dvd

[Derbug]

Just bought this software Easy VHS to DVD---brand new out of the box.

Had difficulty to receive a signal and then all of a sudden it worked and I made two discs and now it won't work at all. I tried both a VHS recorder and a VHS movie camera and it just won't work again.

 

We are using Vista

[Derbug]

I think I have the workable solution to my problem.

 

If I start my computer and then plug in the video capture and then go away from the computer for at least 10 minutes and let it sit...then start the Roxio VHS to DVD program it will come up and works fine.

 

The computer going through what it needs when it starts up and whatever power demands the video capture needs, that this 10 minute time period allows everything to happen. If I don't hurry the start up process, it works for me and I can produce good quality DVD's.

 

The only USB device I am using on this PC is a cordless mouse. If I have the same problem again, I will use a corded mouse to reduce my USB power draw.

 

Thank you for all your intelligent input to this off and on situation.

 

I am now producing movies like Steven Speilburg.

[keena2000]

I am having the same problem, bought the program yesterday and easily and successfully burned 4 vhs tapes to my computer, but when I put the 5th tape in, capture window read 'No video signal'

I am running Vista and have version 201B23A

I tried another VCR and another USB port nothing working.

HELP!!!

 

oh yeah I confirmed the two drivers in the device manager also Roxio video capture USB and USB 2861 device

[grandpabruce]

I am having the same problem, bought the program yesterday and easily and successfully burned 4 vhs tapes to my computer, but when I put the 5th tape in, capture window read 'No video signal'

I am running Vista and have version 201B23A

I tried another VCR and another USB port nothing working.

HELP!!!

 

oh yeah I confirmed the two drivers in the device manager also Roxio video capture USB and USB 2861 device

 

Have you rebooted your computer? If you put one of the tapes in that did work before, does it still work?

[Derbug]

ANSWERS TO YOUR QUESTIONS ARE BELOW:

 

----- Original Message -----

From: noreply@roxio.com

To: twoas1@comcast.net

Sent: Monday, July 19, 2010 8:00 PM

Subject: Customer Care

 

 

A Roxio Agent has responded to your ticket! (# 993283)

 

Dear Robert,

Thank you for contacting Roxio Customer Care.

After reviewing your notes, I understand that you received error messages that says' No Video Signal' when using your Easy VHS to DVD program.

For resolution, you may check the refer link below which may help resolve your issue.

If the above troubleshooting link provided does not resolve your issue, we would like to ask for the following information in order for us to better assess your issue.

 

*Do you have other Roxio program installed on your computer? Please indicate the product name if there is any. NO I DO NOT HAVE OTHER ROXIO PROGRAMS INSTALLED

*Did you installed the program from a disc or from a download file? FROM A DISC

* Provide the exact error code (if available). NO ERROR CODE it just doesn't work.

* Operating System (including service packs): WINDOWS VISTA HOME PREMIUM SERVICE PACK 2

* Video card: ATI RADEON GRAPHICS PROCESSOR (OX 791F) I am not sure if this is what you need...just let me know.

* RAM: 3 gb

 

 

Have you tried our online self-service tool? For instant support,please try one of the tools below: YES, BUT IT IS CONFUSING. CORRESPONDING VIA EMAIL IS LESS CONFUSING TO ME.

 

Discussion Groups: http://forums.support.roxio.com/

Knowledgebase: http://kb.roxio.com

 

 

Roxio Customer Care

[bimicher]

ANSWERS TO YOUR QUESTIONS ARE BELOW:

 

----- Original Message -----

From: noreply@roxio.com

To: twoas1@comcast.net

Sent: Monday, July 19, 2010 8:00 PM

Subject: Customer Care

 

 

A Roxio Agent has responded to your ticket! (# 993283)

 

Dear Robert,

Thank you for contacting Roxio Customer Care.

After reviewing your notes, I understand that you received error messages that says' No Video Signal' when using your Easy VHS to DVD program.

For resolution, you may check the refer link below which may help resolve your issue.

If the above troubleshooting link provided does not resolve your issue, we would like to ask for the following information in order for us to better assess your issue.

 

*Do you have other Roxio program installed on your computer? Please indicate the product name if there is any. NO I DO NOT HAVE OTHER ROXIO PROGRAMS INSTALLED

*Did you installed the program from a disc or from a download file? FROM A DISC

* Provide the exact error code (if available). NO ERROR CODE it just doesn't work.

* Operating System (including service packs): WINDOWS VISTA HOME PREMIUM SERVICE PACK 2

* Video card: ATI RADEON GRAPHICS PROCESSOR (OX 791F) I am not sure if this is what you need...just let me know.

* RAM: 3 gb

 

 

Have you tried our online self-service tool? For instant support,please try one of the tools below: YES, BUT IT IS CONFUSING. CORRESPONDING VIA EMAIL IS LESS CONFUSING TO ME.

 

Discussion Groups: http://forums.support.roxio.com/

Knowledgebase: http://kb.roxio.com

 

 

Roxio Customer Care

 

This is not Roxio Tech Support but just a users forum. Nobody here asked those questions, they cam from Roxio.

 

You were asked to answer the question in post #2!

[keena2000]

I don't know what happened, This morning I uninstalled the program, then I rebooted and reloaded the program, it still didn't work.

This evening I loaded the program onto my husbands crappy laptop and it works, but the laptop doesn't have enough ram to process the input video and it loaded all choppy and unusable, so I brought the cords and vcr back to my desktop OH YEAH and I moved the USB cords around plugging it in a different port and NOW it is working.

So the best advice I have for someone like me (program worked then stopped working) Uninstall, reboot, move cords around, reload, repeat if necessary. (and maybe it's just Vista, I heard Vista has a lot of bugs)

Thanks for taking the time to try and help.

[Brendon]

Keena,

Thanks for your suggestion. Here's an explanation.

 

The Roxio USB capture device contains a power-hungry complete little computer, as do most USB capture devices. Feel it after it has been working for a little while, and you'll find it's quite warm to the touch.

 

The USB specification says that a USB socket should be able to deliver 500 milliamps of current at 5 volts, and the Roxio USB device needs all of that to run properly. HOWEVER some motherboard manufacturers only allow 500 mA in total for all their USB sockets, hoping that you won't need that much power all the time. If other USB devices are attached you can run out of power, and the thing stops working. The same applies to unpowered "hubs" which you plug in to get more USB sockets.

 

Many PC manufacturers connect a number of their sockets to the motherboard by flying leads which are made of light caliber wire. These are fine for light current signals, but at high currents [like 500 mA] the wire drops the voltage it delivers to something noticeably below 5 volts, and the device will stop working.

 

For these reasons it's often a good idea to connect capture devices to a back socket (which is usually soldered directly to the motherboard rather than fed by light wires), or a powered hub (which has its own solid power supply)- rather than a front socket or a USB extension cable.

 

 

Brendon

[Derbug]

It is ROXIO Easy VHS to DVD. In the blue box.

 

As I said before:

This device wouldn't work...then I successfully recorded 7 DVD's with this device then it stopped working and then suddenly it worked and now it won't work at all.

 

This is my second unit. I returned the first one and they gave me another unit.

 

When it decides to work, I can use it for hours flawlessly but when it decides not to work, you can spend all day trying to get something done and it will not operate. I have downloaded the USB download that your website offers and that had no impact on the problem.

 

I have connected it to a VHS camcorder with audio cables and I have also connected to a Hi 8 camcorder with S-video cable --- no luck with either. I am using it on a Toshiba Satellite L305D-S5895 laptop. It is about 12 months old. I am running Vista.

 

When I originally installed the software to my pc I did not have the video capture USB plugged in. In the getting started guide I did not see any mention that that needs to be done. On your website it clearly states that the USB must be plugged in before the software is installed. So I uninstalled the software---connected the video capture USB---and reinstalled the software.

[Jim_Hardin]

Need to know which of the 3 Versions you have – see the pinned post at the top.

 

Confirm your 2 drivers (Device Manager) against the pinned post above, by cdanteek, about installing.

 

For a test, hook it up using a DVD Player for your Source.

[ogdens]

It is ROXIO Easy VHS to DVD. In the blue box.

 

As I said before:

This device wouldn't work...then I successfully recorded 7 DVD's with this device then it stopped working and then suddenly it worked and now it won't work at all.

 

This is my second unit. I returned the first one and they gave me another unit.

 

When it decides to work, I can use it for hours flawlessly but when it decides not to work, you can spend all day trying to get something done and it will not operate. I have downloaded the USB download that your website offers and that had no impact on the problem.

 

I have connected it to a VHS camcorder with audio cables and I have also connected to a Hi 8 camcorder with S-video cable --- no luck with either. I am using it on a Toshiba Satellite L305D-S5895 laptop. It is about 12 months old. I am running Vista.

 

When I originally installed the software to my pc I did not have the video capture USB plugged in. In the getting started guide I did not see any mention that that needs to be done. On your website it clearly states that the USB must be plugged in before the software is installed. So I uninstalled the software---connected the video capture USB---and reinstalled the software.

 

Please, re-read post #2 and answer ALL the questions. If you are having trouble finding the Pinned posts refered to in post 2 there at the top of the VHS to DVD forum http://forums.support.roxio.com/forum/216-easy-vhs-to-dvd/

 

Telling us you have " ROXIO Easy VHS to DVD. In the blue box." is not much help.