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Reached My Quota Of Negtive Votes? Wtf?


JCoffey
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It has done that since the forum migrated to the new board software..

 

Forum software? I call bullshit. I think "someone" forgot select a "feature" that will allow "negative" comments because Sonic/Roxio doesn't really want to hear about issues concerning the installation of Roxio Creator 2010 Pro and is too lazy to do something to remedy them.

 

And by lazy I mean the comment by Du Tran, to wit, "before going through the next step of asking for advice."

 

If there's another possible solution besides the one he posted on May 20th, why not go ahead and post the information instead of making people jump through hoops to resolve problems?

 

<snipped>

 

Help with Reinstalling Missing apps, Things not launching, Install rollbacks, etc..

 

20 May 2010 - 04:13 PM

 

These steps should help you if you experience any of the following (Missing applications after installation, some apps not launching correctly, installer rollsback during installation). I can't guarantee that it will resolve your issue but try it out before going through the next step of asking for advice.

 

Du Tran

Quality Assurance Lead (I break things, I don't fix them)

 

<snipped>

 

cnet reviews of Roxio Creator 2010 Pro:

 

 

Very Disappointed" by tlmedia on December 17, 2009

 

Pros: None. Can't think of a single positive.

 

Cons: Overly complex and non intuitive GUI's. HUGE program. Over 1 Tera-byte. It would never run correctly. Roxio support was helpful, but could never come up with the right answers.

 

Summary: I really think they tried and failed to put too many features into RCP 2010. I've had great luck with their products before, but not this one. I have plenty of resources, Pentium D 3.4 GHz, 4 Gig or RAM. I had to uninstall it with Revro Uninstaller which found 23316 registry entries. Yes, you read me correctly. Go simpler, be happy!

 

Updated on Dec 17, 2009

 

Sorry, the program is approx. 1.2 Gb,not Tb, but still huge. I just uninstalled it with Revo uninstaller and found another 1,000+ registry entries that would not have been deleted with included uninstaller. It took at lease an hour, even with Revo. If you don't have Revo, get it. It's FREE and EXCELLENT!

 

 

"Don't waste time nor money." by staley36 on July 9, 2010

 

Pros: Nothing I could find.

 

Cons: Everything

 

Summary: Won't download, spent hours, days of frustration with tech support, and must go through several online forms and email links to get refund.

I had to submit first form 4 times before finally getting the 'elusive' email with link to next form.

 

 

"Big, time-wasting mistake! DO NOT BUY!" by GreenwoodLake on July 5, 2010

 

Pros: Nice logo.

 

Cons: Worst intallation imaginable! After wating hours and hours the program doesn't even work beyond the menu because of error messages.

 

Summary: Kept getting the error message "The certificate file is missing or corrupted ..." I wasted hours and hours using their DeleteCertFile software, following their laboreous uninstall directions, over and over again - none of it worked. And their Customer Service wanted me to do it all over again for the 5th time! This is the program from Hades!

 

 

"I do not recommend this software" by JDS05 on May 19, 2010

 

Pros: None that I could find.

 

Cons: Hard or impossible to install.

Not compatible with most netbooks.

 

Summary: Previous versions of Creator were easy to install and use. Creator 2010 Pro failed when I was trying to install it and then required extensive manual intervention to remove partially installed files and registry entries. After encountering these problems I searched the web and found everyone is having the same problems trying to install this package.

 

After much aggravation, I was able to get it installed. I wanted to use it to burn Lightscribe disks with my Toshiba netbook. However, I then found that the software requires 1024X768 graphics. Most netbooks, including my Toshiba NB305, only have 1024X600 so it will not allow me to label a Lightscribe disk. Since netbooks are the fastest growing segment of the market, you would think they would fix this problem but they haven't.

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Forum software? I call bullshit. I think "someone" forgot select a "feature" that will allow "negative" comments because Sonic/Roxio doesn't really want to hear about issues concerning the installation of Roxio Creator 2010 Pro and is too lazy to do something to remedy them.

 

And by lazy I mean the comment by Du Tran, to wit, "before going through the next step of asking for advice."

 

If there's another possible solution besides the one he posted on May 20th, why not go ahead and post the information instead of making people jump through hoops to resolve problems?

 

<snipped>

 

 

 

You would have to contact Roxio, directly. This is a users forum. Once in awhile, a Roxio person will drop in and answer some questions, but for the most part, it is just us users who help out.

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Creator 2010 System Requirements

 

Minimum System Requirements:

1024x768 DirectX 9.0c compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive.

 

What part of the above system requirements did you not understand?

 

Netbooks were never designed to run any software as demanding as C2010 that's why they are so cheap!

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Creator 2010 System Requirements

 

Minimum System Requirements:

1024x768 DirectX 9.0c compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive.

 

What part of the above system requirements did you not understand?

 

Netbooks were never designed to run any software as demanding as C2010 that's why they are so cheap!

 

The comment about netbooks was part of one of the reviews posted on cnet, not mine.

 

Creator 2010 System Requirements

 

Minimum System Requirements:

1024x768 DirectX 9.0c compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive.

 

What part of the above system requirements did you not understand?

 

Netbooks were never designed to run any software as demanding as C2010 that's why they are so cheap!

 

The comment about netbooks was part of one of the reviews posted on cnet, not mine.

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That '23,336' registry entries sounds familiar - that was another guy who couldn't accept a simple fact. If there were that many corrupt registry entries, there was something drastically wrong with his OS

 

But the main point is - a netbook can NOT run an app of this complexity - it simply hasn't got the power to do anything beyond very basic operations. It's meant as a portable device to connect to the 'net (hence the name) and carry out basic tasks 'on the move'

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If you bought the program directly from Roxio in the last 30 days, just ask for your money back - no hassle warranty. If you got it from anyone else, if you are nice and humble and explain the situation calmly, they may exchange it for something that works (I don't think there is).

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