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Benbuck

Rocky/bad Install?

Question

I just purchased Easy VHS and the install was rocky. It stopped and so I had to retry and now get the following message on start up:"An unknown error has occured. The app has shutdown now. Exception object reference not set to an instance of object." Thats an easy one right? I have Vista and never had any other problems with it.No short cuts installed to the deask top either for the program. I have removed and reinstalled to no success. Any ideas? The program installed easily on my wifes laptop.

Thanks

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9 answers to this question

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The Hereis about the best thing to try next.

 

Some have reported success using the Revo Uninstaller set to Moderate... Your choice.

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Jim,

Thanks for you idea. I tried the bat file you suggested and now get:"The certificate file is missing or has been corrupted. Please reinstall it.”

 

“No permission to launch application". So now I have two error messages. Any other ideas, I bought the software at Frys (mistake) and they won't take returns so I guess I try it on the superold slow laptop?

Thx

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The batch file is not a magic band aid…

 

It is ONE STEP to take before the Clean Install!

 

Nothing wrong with Fry's, most stores will not take back an opened box of software… ;)

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Jim,

Is there a difference between simply uninstalling and reinstalling vs "clean install"?

 

Let me take that one while Jim responds. The answer is Yes. At times, following usual uninstall procedure will leave certain files/folders/reg keys behind. Clean install procedure takes care of that (while not every reg entry) that would affect your next install.

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How might I try that? I just realized the old laptop has a DVD playeronly,no burner. So I guess I need to do all I can to try to get this working on the desk top. Thanks

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How might I try that? I just realized the old laptop has a DVD playeronly,no burner. So I guess I need to do all I can to try to get this working on the desk top. Thanks

The Clean Install is in the link I gave and I also gave you a Plan B in the same post...

 

Finished mowing the yard!

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Got It! Jim, with the Revo Uninstaller I ran twice and sure enough the software installed. Now I can see what else I can screw up. Thanks so much for your pro advice and it is really encouraging to see the great and unselfish help and solutions in the forums. Thanks again and I hope the lawn mow was not too hot. I have a half acre of grass staring at me that I am trying to ignore! Only 99 today in central AZ.

Again Thanks

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You got us beat on the heat! Columbia, PA for me and small yard... I just whine a lot when I do it :lol:

 

Keep us informed!

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