Videowave 12

[MrsKimRobison]

I have made and completely edited a slide show of 150 photos with music 6 times and every time I go to save it the program freezes! Please Help Me!

 

I have a HP M9500t Windows Vista Home Premium Service Pack 2 Intel® Cort 2 Quad CPU Q8200 @2.33 GHZ Processor, 6.00 GB Memory 3.25 GB Available Physical Memory 12.2 GB Total Virtual Memory 6.29 Page File Space 64-Bit Operating System

[sknis]

I have made and completely edited a slide show of 150 photos with music 6 times and every time I go to save it the program freezes! Please Help Me!

 

I have a HP M9500t Windows Vista Home Premium Service Pack 2 Intel® Cort 2 Quad CPU Q8200 @2.33 GHZ Processor, 6.00 GB Memory 3.25 GB Available Physical Memory 12.2 GB Total Virtual Memory 6.29 Page File Space 64-Bit Operating System

 

Where are you trying to save the project to? How much free and defragmented space do you have on the drive. Is the drive a networked drive?

 

what do you have for a video card/chip?

 

If you were outputting the Slide Show to a video fille, then that is relatively easy to diagnose but since you are having issues just saving the file, that could be a Windows issue which may be harder to find a resolution to solve your problem.

[MrsKimRobison]

Where are you trying to save the project to? How much free and fragmented space do you have on the drive. Is the drive a networked drive?

 

what do you have for a video card/chip?

 

If you were outputting the Slide Show to a video file, then that is relatively easy to diagnose but since you are having issues just saving the file, that could be a Windows issue which may be harder to find a resolution to solve your problem.

 

 

 

I'm not sure where to find all that information that you have requested.

 

C: Drive Letter C

Volume Name HP

Volume Serial Number 4086-D4A5

File System NTFS

Volume Capacity 582.24 GB

Volume Free Space 430.72 GB

Volume Used Space 151.52 GB

 

 

GeForce 9500 GS

Manufacturer NVIDIA

Video Card Chip Type GeForce 9500 GS

Video Card Memory 512.00 MB

Video Card BIOS Version 62.94.6c.0.36

Driver c:\windows\system32\drivers\nvlddmkm.sys

Driver Version 7.15.11.7578, 10-15-2008

[MrsKimRobison]

It has been all this Time and I still can not get it to work. It just freezes, when I go to save any project. What can I do?

[sknis]

It has been all this Time and I still can not get it to work. It just freezes, when I go to save any project. What can I do?

 

Where ya been? Are you trying to save the project or output it to Create DVD or make a file from it? The reason I ask is that when you are saving a project, then all you are doing is saving the "roadmap" to what you wan to have in the finished project and what you don't. It is a relatively small file since there is no video, audio or anything else attached to it. Where are you trying to save the file to? Your system hard drive, a USB connected hard drive or a network. You cannot use a network.

 

From the information you posted, you are saving to your system hard drive which has plenty of space.

 

A wild guess is that you have your anti-virus set to check everything being written to you hard drive. See if you can turn that off. Have you checked you computer or mal-ware and viruses? That is really the only thing that I can think of.

 

Can you save anything else to that hard drive like a written document? Are you waiting long enough? Especially if your anti-virus is active.

 

Have you talked to HP support? Let them know that you are just saving a file and not creating a video files.

 

Are you the administrator on the computer? Could someone have locked you out?

Edited August 18, 2010 by sknis

[roneill]

I have made and completely edited a slide show of 150 photos with music 6 times and every time I go to save it the program freezes! Please Help Me!

 

I have a HP M9500t Windows Vista Home Premium Service Pack 2 Intel® Cort 2 Quad CPU Q8200 @2.33 GHZ Processor, 6.00 GB Memory 3.25 GB Available Physical Memory 12.2 GB Total Virtual Memory 6.29 Page File Space 64-Bit Operating System

 

I have exactly the same problem. When I try to save the slide show in any of my hard disk, the program freezes. I left the program running overnight and same problem. I have 2 hard disks with more than 200gb free, both has been defragmented. I tried without Norton and most other programs not running but same problem. All drivers are up to date, no virus or spyware and also I clean windows registry every week. All programs runs good on my computer except this one. Windows 7 Home Premium, 3gb memory and excellent video card. I have spend weeks trying to fix this problem including installing the program several times, service pack 2 and other Roxio updates without success. Last night I saved without any pictures and sound and it saved OK. Then I added 100 pictures and sound and it freezes when I try to save it on an internal hard disk. Then I try the other internal hard disk and same problem.

[sknis]

I have exactly the same problem. When I try to save the slide show in any of my hard disk, the program freezes. I left the program running overnight and same problem. I have 2 hard disks with more than 200gb free, both has been defragmented. I tried without Norton and most other programs not running but same problem. All drivers are up to date, no virus or spyware and also I clean windows registry every week. All programs runs good on my computer except this one. Windows 7 Home Premium, 3gb memory and excellent video card. I have spend weeks trying to fix this problem including installing the program several times, service pack 2 and other Roxio updates without success. Last night I saved without any pictures and sound and it saved OK. Then I added 100 pictures and sound and it freezes when I try to save it on an internal hard disk. Then I try the other internal hard disk and same problem.

 

What computer do you have?

 

The issue is that you are NOT saving the music and the images; what you are saving is a "road map" to what you want and do not want in the project. That is only a relatively small file. Have you turned off your anti-virus when you go to save? Someone else found that was the issue with a similar problem.

 

Is any of the music mp3 files, DRM protected files or files that were in ITunes? That is another possibility. Have you tried to save the project without the music? Are you adding any text, effects or transitions?

 

Try this. make the show again and then try to output it to a file select mpg2 for DVD best quality. The output icon is above the preview screen. If there is something wrong with the project, the encoding (rendering) will hang. Watch it and you can see where there is a problem and you should be able to correct it.

Anti-virus OFF (disconnect from the Internet if you are worried about that.)

Edited September 8, 2010 by sknis

[roneill]

What computer do you have?

 

The issue is that you are NOT saving the music and the images; what you are saving is a "road map" to what you want and do not want in the project. That is only a relatively small file. Have you turned off your anti-virus when you go to save? Someone else found that was the issue with a similar problem.

 

Is any of the music mp3 files, DRM protected files or files that were in ITunes? That is another possibility. Have you tried to save the project without the music? Are you adding any text, effects or transitions?

 

Try this. make the show again and then try to output it to a file select mpg2 for DVD best quality. The output icon is above the preview screen. If there is something wrong with the project, the encoding (rendering) will hang. Watch it and you can see where there is a problem and you should be able to correct it.

Anti-virus OFF (disconnect from the Internet if you are worried about that.)

Gateway GM56322E Multimedia Powerhous PC, Windows 7, 3GB DDR2 Dual-Channel Memory, NVIDIA GeForce 8500GT Video, 2 x 500 GB SATA II Hard Drives.

Everytime I try to save a slideshow with MyDVD or Videowave, the program does nothing for hours. I have turned off Norton Antivirus, repair windows registry, defragmented both internal hard disks, updated all drivers, all mp3 files are not DRM protected files. The only time I was able to save a file with MyDVD was when I saved without pictures and sound files. After so many save failures with MyDVD, last night I created a slideshow with videowave and preview it with excellent video and sound the when I try to save it on a hard disk it failed again just as with MyDVD. I don't have any problem saving all kind of files on my computer with other programs, only problem with MyDVD and Videowave. Tonight I will create a slideshow without music and try to save it. Thanks.

[sknis]

Gateway GM56322E Multimedia Powerhous PC, Windows 7, 3GB DDR2 Dual-Channel Memory, NVIDIA GeForce 8500GT Video, 2 x 500 GB SATA II Hard Drives.

Everytime I try to save a slideshow with MyDVD or Videowave, the program does nothing for hours. I have turned off Norton Antivirus, repair windows registry, defragmented both internal hard disks, updated all drivers, all mp3 files are not DRM protected files. The only time I was able to save a file with MyDVD was when I saved without pictures and sound files. After so many save failures with MyDVD, last night I created a slideshow with videowave and preview it with excellent video and sound the when I try to save it on a hard disk it failed again just as with MyDVD. I don't have any problem saving all kind of files on my computer with other programs, only problem with MyDVD and Videowave. Tonight I will create a slideshow without music and try to save it. Thanks.

 

In either Video Wave or Create DVD, go to tools and then options. Do a screen capture of the window that opens and post it in a reply message. If you can't do that, post the file locations for saving. Do they addresses look reasonable?

 

While you are there, press to clean out your proxy files.

 

I guess that I did not realize you were using MyDVD. Have you tried making a short slide show in Video Wave and then outputting it to a video file? You won't be able to edit it but it may give us some clues.

 

Are all your images and music on your system drive or a USB attached drive. Are you using any remote drives? When was the last time you cleaned out your temp and tmp files? Use the freeCCleaner to clean up the junk files on your computer.

Edited September 9, 2010 by sknis

[roneill]

In either Video Wave or Create DVD, go to tools and then options. Do a screen capture of the window that opens and post it in a reply message. If you can't do that, post the file locations for saving. Do they addresses look reasonable?

 

While you are there, press to clean out your proxy files.

 

I guess that I did not realize you were using MyDVD. Have you tried making a short slide show in Video Wave and then outputting it to a video file? You won't be able to edit it but it may give us some clues.

 

Are all your images and music on your system drive or a USB attached drive. Are you using any remote drives? When was the last time you cleaned out your temp and tmp files? Use the freeCCleaner to clean up the junk files on your computer.

I have the same problem with MyDVD and Videowave. I created a slide show with photos and sound files in the internal hard drive then when I try to save it on the hard disk, the program became busy for many hours and nothing happened. Last night I did a full virus and spyware scan (nothing found), cleaned windows registry and defragmented C: drive. Then I try to remove Roxio 2010 from the control panel. The setup remove windows remained busy in the same position for 2 hours. After that I shutdown windows and restarted, then I went back to the control panel and I was able to remove Roxio 2010. When I put Roxio CD to install it nothing happened and I found that the CD driver was corrupted during the removal of Roxio 2010. Today I need to fix the problem with the CD driver and reinstall Roxio 2010. Thanks.

[sknis]

I have the same problem with MyDVD and Videowave. I created a slide show with photos and sound files in the internal hard drive then when I try to save it on the hard disk, the program became busy for many hours and nothing happened. Last night I did a full virus and spyware scan (nothing found), cleaned windows registry and defragmented C: drive. Then I try to remove Roxio 2010 from the control panel. The setup remove windows remained busy in the same position for 2 hours. After that I shutdown windows and restarted, then I went back to the control panel and I was able to remove Roxio 2010. When I put Roxio CD to install it nothing happened and I found that the CD driver was corrupted during the removal of Roxio 2010. Today I need to fix the problem with the CD driver and reinstall Roxio 2010. Thanks.

REMEMBER TO SHUT OFF- NOT JUST PAUSE YOUR ANTI-VIRUS.

 

Also make sure that you have done all of this (link).

Edited September 10, 2010 by sknis

[roneill]

REMEMBER TO SHUT OFF- NOT JUST PAUSE YOUR ANTI-VIRUS.

 

Also make sure that you have done all of this (link).

I have shutdown the antivirus and also done everything in the link. Below are the latest test I have been doing today.

Today I created slideshows with MyDVD using photos only and no sound. All photos are in the same hard drive folder. Then when I saved in in the computer internal hard drive as a .dmsd file where the photos are located there was no problem for the slideshow with 1, 10 and 100 photos (jpg). The project with 200 photos and no sound it was slow but it completed. Last I created a slide show the same way with no sound file but with 639 photos and so far it has been more than 2 hours and the program is still running with intermitend message "Not Responding". I hear the noise of the hardisk but so far it has not completed. Previously I was saving a slide show with 639 photos and sound files and I left the computer running over 10 hours and it never completed. The program does the "Assembling Production Fast" but the problem is saving to a hard disk. My computer has 2 hard disk with zero defragmentation, no virus or spyware and I have been cleaning the registry everyday without results. I can run any other program in the computer fast but not Roxio MyDVD or videowave when saving it to a hard disk. Thanks.

[sknis]

I have shutdown the antivirus and also done everything in the link. Below are the latest test I have been doing today.

Today I created slideshows with MyDVD using photos only and no sound. All photos are in the same hard drive folder. Then when I saved in in the computer internal hard drive as a .dmsd file where the photos are located there was no problem for the slideshow with 1, 10 and 100 photos (jpg). The project with 200 photos and no sound it was slow but it completed. Last I created a slide show the same way with no sound file but with 639 photos and so far it has been more than 2 hours and the program is still running with intermitend message "Not Responding". I hear the noise of the hardisk but so far it has not completed. Previously I was saving a slide show with 639 photos and sound files and I left the computer running over 10 hours and it never completed. The program does the "Assembling Production Fast" but the problem is saving to a hard disk. My computer has 2 hard disk with zero defragmentation, no virus or spyware and I have been cleaning the registry everyday without results. I can run any other program in the computer fast but not Roxio MyDVD or videowave when saving it to a hard disk. Thanks.

 

639 images ! Are you planning for a week's worth of watching at one time. I've never built one that long but yes, it could take a very long time.

 

Let's see 639 images by 10 seconds per photo divided by 60 secons per minute divided by 60 minutes per housr is TaDa 1.8 hours. I giess it wwould be OK on a DL disc. I know very few people who could/would watch a 2 hours slide show witout a break.

 

Have you tried on that would be only an hour long? Why don't you break the project into 3 separate logical shows? You have laready proved that will work.

[roneill]

639 images ! Are you planning for a week's worth of watching at one time. I've never built one that long but yes, it could take a very long time.

 

Let's see 639 images by 10 seconds per photo divided by 60 secons per minute divided by 60 minutes per housr is TaDa 1.8 hours. I giess it wwould be OK on a DL disc. I know very few people who could/would watch a 2 hours slide show witout a break.

 

Have you tried on that would be only an hour long? Why don't you break the project into 3 separate logical shows? You have laready proved that will work.

I builded many slideshows for many years with Roxio software with 600 or more photos and no problem. I just builded a slideshow with 639 photos (53 minutes, 5 seconds each), another with 159 photos and another one with 115 photos all in one DVD. I used videowave and saved each slideshow (3 total) as a video file (wmv). Then I used MyDVD and added all 3 video files and burned it on a DVD without any problem. On previous versions of Roxio I did the same thing using MyDVD without any problem. Thanks.

[Jim_Hardin]

While VideoWave to MyDVD is the proper way to work, it should be working in MyDVD without any problem!

 

I would like the specifics of your Project ~ background, number of buttons, chapters, etc. to see if I can replicate it.

 

Edit: So far... I created an 800 slideshow IN MyDVD:

 

 

It took about 3 1/2 minutes to do a File Save As... Single transition no music added yet.

Edited September 13, 2010 by Jim_Hardin

[roneill]

While VideoWave to MyDVD is the proper way to work, it should be working in MyDVD without any problem!

 

I would like the specifics of your Project ~ background, number of buttons, chapters, etc. to see if I can replicate it.

My original project was to create a production with MyDVD with three slide shows containing 639, 159 and 115 photos. MyDVD (videowave 12) program always freeze for over 10 hours and I had to shutdown the program. All of the jpg photos are in the same computer internal hard disk. I finally did from Videowave to MyDVD and burned it on one DVD fast and without any problem. I can create and preview the slideshow with MyDVD without a problem but I cannot save it on the internal hard disk in my computer.

Try this with MyDVD:

1- Add one slide show with many photos (i.e. 639) and add sound to the production (5 seconds per slide - 53 minutes duration of slideshow).

2- Change production background to Beach (excellent background part of Roxio content).

3- Then use File->Save and type a name for the production file.

4- Click OK

Then MyDVD start working with intermittent "program not responding" messages and I waited for many hours and the program never completes. I have done this with previous versions of Roxio using MyDVD with more than 600 files and it worked very fast and excellent. I tried many times doing the same slideshow without sound files and I have the same problem. I hear continuosly the noise of the computer internal hardisk during the execution of the program. I defragmented the hardisk, scanned for virus and spyware and cleaned windows registry.

Below is information about my computer:

Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)

Language: English (Regional Setting: English)

System Manufacturer: Gateway

System Model: GM5632E

BIOS: Default System BIOS

Processor: Intel® Core2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 3072MB RAM

Available OS Memory: 3054MB RAM

Page File: 1387MB used, 4718MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

Thanks.

Edited September 13, 2010 by roneill

[Jim_Hardin]

I will try it and let you know.

 

But honestly I do not anticipate any problem and we have plowed this sort of thing before and it almost always goes to the users PC...

 

2 quick questions, I don't see any mention of DirectX 9 in there? (it is a MUST)

 

What is your Video Card?

 

Are you using Hardware or Software rendering? (oops, that is 3 )

[roneill]

I will try it and let you know.

 

But honestly I do not anticipate any problem and we have plowed this sort of thing before and it almost always goes to the users PC...

 

2 quick questions, I don't see any mention of DirectX 9 in there? (it is a MUST)

 

What is your Video Card?

 

Are you using Hardware or Software rendering? (oops, that is 3 )

Card name: NVIDIA GeForce 8500 GT

Manufacturer: NVIDIA

Chip type: GeForce 8500 GT

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_060A1043&REV_A1

Display Memory: 1512 MB

Dedicated Memory: 241 MB

Shared Memory: 1270 MB

Current Mode: 1280 x 1024 (32 bit) (75Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: SyncMaster

Monitor Id: SAM01E4

Native Mode: 1280 x 1024(p) (60.020Hz)

Output Type: HD15

Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll

Driver File Version: 8.17.0012.5896 (English)

Driver Version: 8.17.12.5896

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/9/2010 17:37:00, 9818728 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71E3E-4761-11CF-FB64-06261FC2C535}

Vendor ID: 0x10DE

Device ID: 0x0421

SubSys ID: 0x060A1043

Revision ID: 0x00A1

Driver Strong Name: oem37.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section010:8.17.12.5896:pci\ven_10de&dev_0421

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

 

I have installed DirectX 11 which is back compatible with DirectX 9.

Hardware rendering.

Edited September 14, 2010 by roneill

[Jim_Hardin]

Everything on your PC looks fine.

 

I noticed that the latest drivers from Nivida, for your card are 7/10/10 – Link

 

Make sure you are up to date!

 

I ran the project as you outlined in 2010 and get no crash… Saves do take 4-5 minutes but notice they are creating 8MB Production files! Each and every pic you use is saved in there and that includes its' entire File Path with it.

 

I tried adding the pics into MyDVD directly then the Edit Movie in there.

 

I tried creating a Project in VideoWave then adding that Project to MyDVD but it comes out about the same either way…

 

 

 

 

My Best Guess is that the large number of file names is what is eating up your time. If you were sure you were done editing in VW, you could Export As, 'DVD Playback', which would give you a compliant DVD file to use in MyDVD. My thoughts on Strategy are listed – Here

I do all my Projects in the VW to MyDVD direction and never in MyDVD! I wish Roxio would eliminate the editing in MyDVD altogether or make it a full fledged editor within MyDVD!

 

And do try it with Rendering set to Software. Just want to make sure that Video Card is not the problem.

[roneill]

Everything on your PC looks fine.

 

I noticed that the latest drivers from Nivida, for your card are 7/10/10 – Link

 

Make sure you are up to date!

 

I ran the project as you outlined in 2010 and get no crash… Saves do take 4-5 minutes but notice they are creating 8MB Production files! Each and every pic you use is saved in there and that includes its' entire File Path with it.

 

I tried adding the pics into MyDVD directly then the Edit Movie in there.

 

I tried creating a Project in VideoWave then adding that Project to MyDVD but it comes out about the same either way…

 

 

 

 

My Best Guess is that the large number of file names is what is eating up your time. If you were sure you were done editing in VW, you could Export As, 'DVD Playback', which would give you a compliant DVD file to use in MyDVD. My thoughts on Strategy are listed – Here

I do all my Projects in the VW to MyDVD direction and never in MyDVD! I wish Roxio would eliminate the editing in MyDVD altogether or make it a full fledged editor within MyDVD!

 

And do try it with Rendering set to Software. Just want to make sure that Video Card is not the problem.

I just checked for the video driver and I have installed the latest driver.

Thanks.

[Jim_Hardin]

...and the Software Render that I keep mentioning???

Edited September 17, 2010 by Jim_Hardin

[roneill]

...and the Software Render that I keep mentioning???

Jim, I have the same problem with Hardware or Software Rendering using MyDVD.

1 - Add Slideshow (639 photos)

2 - Add Sound (53 minutes of multiple sound files)

3 - Preview - Preview works fast and without problem. Also after I click Finish and click to preview the slideshow it works great including sound.

4 - Either when I try to save it or Change Menu style after I added all 639 photos and sound I have the same problem with Hardware or Software Rendering. When I write a file name and click OK to save it, MyDVD shows program not responding. When I click on Menu Style and select another menu, a small window opens (Changing menu style...) with message "Not Responding". When I the create slideshow with Videowave and use MyDVD it works fast too. Thannks.

Edited September 26, 2010 by roneill

[Jim_Hardin]

I explained that I have done the very same thing and cannot reproduce this!

 

I do note from your steps that you are also attempting to build your Project in MyDVD! (at least some, you described it 2 different ways)

 

You build them in VideoWave!!!

 

MyDVD is only to create the user interface. It is not an editor.

 

Other factors? Anti Virus could enter in here, Permissions etc. Log Files might give us a clue ~ I will see if I can find where they are kept...

[roneill]

I explained that I have done the very same thing and cannot reproduce this!

 

I do note from your steps that you are also attempting to build your Project in MyDVD! (at least some, you described it 2 different ways)

 

You build them in VideoWave!!!

 

MyDVD is only to create the user interface. It is not an editor.

 

Other factors? Anti Virus could enter in here, Permissions etc. Log Files might give us a clue ~ I will see if I can find where they are kept...

I just created 3 slide shows using MyDVD and here are the results.

1 - 30 photos and sound, file size 637kb, time to save on hard disk - less than 1 minute

2 - 60 photos and sound, file size 990kb, time to save on hard disk - almost 1 minute

3 - 90 photos and sound, file size 1,357kb, time to save on hard disk - 9 minutes

Edited September 28, 2010 by roneill

[sknis]

I just created 3 slide shows using MyDVD and here are the results.

1 - 30 photos and sound, file size 637kb, time to save on hard disk - less than 1 minute

2 - 60 photos and sound, file size 990kb, time to save on hard disk - almost 1 minute

3 - 90 photos and sound, file size 1,357kb, time to save on hard disk - 9 minutes

 

...and

[Jim_Hardin]

I just created 3 slide shows using MyDVD and here are the results.

1 - 30 photos and sound, file size 637kb, time to save on hard disk - less than 1 minute

2 - 60 photos and sound, file size 990kb, time to save on hard disk - almost 1 minute

3 - 90 photos and sound, file size 1,357kb, time to save on hard disk - 9 minutes

It's not the pictures, it's the music???

(I am in Straw Mode here & grasping )

 

I am wondering if maybe you are using a piece of music from the web… It may have to go out and confirm your permissions before it can save it…

 

Try your 90 pic test but use some music that you absolutely know is local! Some songs ripped from a CD to your HDD.

 

See if it changes the save times.