Videowave Tracks Gray And Unusable

[OldJack]

Help!! I am in the middle of a project with a deadline.

 

I have Roxio Creator 2010 SP2 on a HP dv8 Pavilion, windows 7 64bit, Laptop and videowave has grayed out tracks (Music) that previously were usable no longer allow any input.

 

Any help would be appreciated.

[sknis]

Help!! I am in the middle of a project with a deadline.

 

I have Roxio Creator 2010 SP2 on a HP dv8 Pavilion, windows 7 64bit, Laptop and videowave has grayed out tracks (Music) that previously were usable no longer allow any input.Any help would be appreciated.

 

Clear the proxy file by going to tools options and then clear. Are the mp3 files DRM protected; for example from ITunes? If not, convert the tracks to wav files and try those.

 

Unfortunately you post is a bit confusing so if I answer the wrong question, please come back and restate what the problem is or post a screen capture.

[OldJack]

Thanks for the reply! Things were a bit strange in 2010 Videowave today. I could not add "any type" format music file to a production. It made no difference if it was an audio I had extracted from my camcorder using Roxio 2010 or a commercial audio file. I closed the program several times and even rebooted the laptop computer and it still would not add any audio file. The background audio "open" window would show the audio files on my hard drive, but when I selected a file the "OK" button to open would gray and not open the file. After I called Roxio tech support and waited on hold for research $$$, I finally got a small music file to load without tech support, after that I could load 2 full size songs. I am at a loss to reason why.