Roxio Usb Capture Device--No Audio

[frmalone]

I recently purchased Creator 2010 bundled with the USB Capture Device. I installed the software and device and attempted to capture video from a VCR. The video looks fine but there is no audio.

 

The VCR is producing sound because I tested it by plugging the composite video cables directly into a TV and there was sound.

 

Checking device manager, Roxio Video Capture USB shows up under Sound, Video and Game Controllers, and is shown to be working properly.

 

However, under Other Devices, there is a USB 2861 Device, and under properties it shows the following messages:

The drivers for this device are not installed. (Code 28)

 

There is no driver selected for the device information set or element.

 

To find a driver for this device, click Update Driver.

Update Driver is unable to find a driver for this device.

 

Under USB Controllers, Enhanced Host Controllers are shown. I did use the USB ports on the back of the computer, in case the front ports are not enhanced.

 

Also, I downloaded the RoxioC2009USBCaptureDriver and tried to install it, but the installation failed with the message that it was not applicable to my computer.

 

I have no idea what to try next. Any suggestions?

[DickHenderson]

I have the same problem; hoping someone can help us.

[ggrussell]

To find a driver for this device, click Update Driver.

 

Update Driver is unable to find a driver for this device.

Go back to this dialog box and click on Update

Somewhere you need to choose 'Browse My Computer'. This differs according to WinXp, Vista or Win7

You need to select this folder:

C:\Program Files\Roxio 2010\x86

or

C:\Program Files\Roxio 2010\x64

if you are using Windows 64bit.

[REDWAGON]

That USB 2861 driver should be in the same place as the other driver you see in the Sound, Video and Game Controllers location. When you installed the C2010 program the driver for the USB capture device should have been installed along with the other portions of the program. You should not have to install that driver separately.

 

Try doing a "repair" oif the C2010 installation and see if the USB Capture device is installed this time.

 

Frank...

[frmalone]

Since you have Win 7 32bit, you did point the Driver install to the /x86 folder? If you have the installation DVD or discs, you can also try that, too. The folder on the installation is the same.

 

Yes, I pointed it to the /x86 folder. Here's the directory listing of my folder. Does yours look the same? If so, could it be a Windows problem, not a Creator problem? I also pointed it to the disc and told it to search all subfolders, and it still couldn't find the driver. The message is always that the driver is not found, not that it didn't install correctly. I'm completely perplexed!!!

 

[ggrussell]

My folder is identical. Almost sounds like you have a bad USB device. Do you have another system to try it out? You just need that one folder on a Thumb drive or disc to see if the driver installs correctly.

[frmalone]

ggrussell-- I tried what you suggested--I installed the USB Video Capture device on my husband's computer, pointing the driver installation to that sub-directory copied to a jump-drive. Well, guess what? It installed just fine! His computer is still running XP, and he has Creator 10 installed, but it recognized the device and there was sound!

 

So my Win 7 OS is at fault then?

 

THANKS!!!

[frmalone]

I have been using the USB on the back of the computer. There are 6 USB ports on the back, and I have just tried all 6 of them, with no success.

 

Unless someone has very specific suggestions for me to try, I have reached the extent of my expertise in trouble-shooting this. My husband is the systems/hardware guru in this house. I told him of the situation, but he doesn't have an idea yet--then again, it's not high on the priority list at the moment!

 

THANKS!

[sknis]

ggrussell-- I tried what you suggested--I installed the USB Video Capture device on my husband's computer, pointing the driver installation to that sub-directory copied to a jump-drive. Well, guess what? It installed just fine! His computer is still running XP, and he has Creator 10 installed, but it recognized the device and there was sound!

 

So my Win 7 OS is at fault then?

 

THANKS!!!

 

Not necessarily. Do not use a USB hub. If you have a desktop, plug the device into one of ther USB ports on the backside of your computer; sometimes those front ports are a problem. If you have a laptop, try the different USB ports.

 

I would be a great help if you add your computer specs to your signature via My Settins at the top of the page.

[ggrussell]

Are you using Media Import? If you are capturing video, make sure you have chosen the correct audio device. Might be set for your audio card.

Go to Media Import (Capture Video)

Choose the Roxio USB device

Click on OPTIONS

Click the Audio Input TAB

 

If that is set correctly, then make sure you have connected the VCR or camcorder correctly. Make sure you have VCR OUTPUT to the Roxio device.

[ggrussell]

Don't give up on Win 7 just yet. I have used the Roxio USB Capture on Win 7 32 and 64bit with no problems. Try what Steve has suggested and let us know.

[frmalone]

Thanks for the suggestions. Unfortunately, none of that worked. Still no audio, and Device Manager still shows USB 2861 device not installed.

 

A couple of questions--

Is this product compatible with my Windows 7/32-bit OS?

 

Does having Creator 2009 still present on my computer a possible problem or interference with Creator 2010?

 

THANKS!

[REDWAGON]

Thanks for the suggestions. Unfortunately, none of that worked. Still no audio, and Device Manager still shows USB 2861 device not installed.

 

A couple of questions--

Is this product compatible with my Windows 7/32-bit OS?

 

Does having Creator 2009 still present on my computer a possible problem or interference with Creator 2010?

 

THANKS!

 

Question-1---Yes--I'm running C2010 and using the USB Capture Device with a Win 7 32 bit OS and it works fine.

 

Question-2---I have never had 2009 and 2010 installed on the same computer so do not have knowledge there. However , if you have C2010 installed why do you need 2009 ??

 

Frank...

[ggrussell]

Also running Win 7 Home Premium 32 bit here with no issue with the Roxio USB Device.

 

Try unplugging the device, wait a minute and plug it back in.The drivers should load each time the device is plugged in.

[REDWAGON]

This is a test I made with the C2010 USB Capture Device. (Attached) I also attached a pic showing what your device manager should look like regarding the capture device. Both drivers should be shown in the same listing (Attached)

 

Frank...

[sknis]

Could the OP have selected a different audio input device or have the audio muted? Is the Op trying to capture via USB from a digital camcorder?

 

I don't use the device because I have captured all my VHS tapes and analog camcorder videos so I was just throwing out ideas.

[REDWAGON]

Could the OP have selected a different audio input device or have the audio muted? Is the Op trying to capture via USB from a digital camcorder?

 

I don't use the device because I have captured all my VHS tapes and analog camcorder videos so I was just throwing out ideas.

 

I think in post # 1 Steve, the OP stated he was trying to capture from a VCR. But good question regarding the "muted" suggestion ? I have to assume if the OP is capturing from his Roxio USB Capture Device with C2010, that he has cabled up all the red and white audio and yellow video (or other) cables to his output ports on the VCR correspondingly. ? I still have a question regarding the drivers for the capture device being in the "Other" Items in the Device Manager. ??

 

Frank...

[ggrussell]

However, under Other Devices, there is a USB 2861 Device, and under properties it shows the following messages:

The drivers for this device are not installed. (Code 28)

Looks like they are having trouble just getting the drivers to install correctly. Which OS wasn't stated.

[REDWAGON]

Thanks for the suggestions. Unfortunately, none of that worked. Still no audio, and Device Manager still shows USB 2861 device not installed.

 

A couple of questions--

Is this product compatible with my Windows 7/32-bit OS?

 

Does having Creator 2009 still present on my computer a possible problem or interference with Creator 2010?

THANKS!

 

I couldn't answer this question but might there be a conflict betwen the C2010 and C2009 drivers installation ?? (Guessing now )

 

Frank...

[gi7omy]

As Creator 2009 is not compatible with Windows 7, it would need to be removed anyway

[frmalone]

Thanks, but I have already checked all of that. The audio input does not give Roxio USB as an option to select, because the USB 2861 driver won't install.

 

Remember, I got all of this to work properly on my husband's computer. For some reason it just won't install the USB 2861 on my PC.

[ggrussell]

Not much we can suggest until the driver installs correctly.

[cdanteek]

Post # 15 pic # 3 have you uninstalled the USB2861 Device under Other Devices?

 

If not do it, right click on it, click uninstall, and reboot the PC with the USB device unplugged.

 

Now navigate to the VIDEOCAP_USB_64 or VIDEOCAP_USB_86 on the disc or extracted download. Run the Roxio Video Capture USB.msi in the folder that matches your Operating System X64 or X86. Try the Modify first, reboot plug the USB Device in and see, does that work?

 

 

[frmalone]

I want to elaborate on my previous post.

 

I mistakenly posted that I had Creator 2009 on my computer as well as Creator 2010. Actually, it was Creator 10. Nonetheless, it is no longer needed, so I removed it, and then ran a repair install of Creator 2010. This did not fix the problem.

 

My OS is Windows 7, 32-bit. I am trying to capture from a VCR using composite video inputs. The sound is not muted. Here is a cap of my video input screen. (My capture does not show the video, but it was being displayed at the time.)

 

 

The Options, Audio screen shows that the program is indeed selecting a different audio source. However, there is no other source available in the drop-down box, probably because the device drivers did not load properly.

 

 

Finally, here is a cap of my device manager.

 

 

When I attempt to update the driver for the USB 2861 device manually, as ggrussell suggested up in post #3, I get the message that Windows could not find the driver software.

 

Thanks to everyone for your suggestions!

[frmalone]

cdanteek--Thank you, but that did not solve the problem.

 

The device installs on my husband's PC and my son's laptop just fine. I only have a problem installing the USB 2861 device on my computer. Must be something to do with my computer setup, not Roxio software or device. What that could be, I have no idea!

[ggrussell]

Since you have Win 7 32bit, you did point the Driver install to the /x86 folder? If you have the installation DVD or discs, you can also try that, too. The folder on the installation is the same.