Won't Read Disc

[SFC Garrett]

Greetings all,

 

I've been having issues with Roxio Creator Silver 10 (Version 10.1.206 / Build: 112B06B, VM3).

 

This program is installed on government computers and we users have very limited access to installing, uninstalling, repairing and updating.

 

On several computers, Creator Silver 10 will selectively read blank CDs. We use Imagine Plus, CD-RW, 1-4X, 700MB discs. It will read some discs and not read others. They are all identical. I am trying to determine if it is the disc, the drive or the software (or a combination thereof).

 

Does anyone know of any reason that it would read one disc and not read another of the exact same brand and type?

 

When I click on the button "Load Disc" under the "Data and Backup / Data Disc" menu option I keep getting the message: "Please insert an appendable data disc and try again". These are brand new discs, straight out of the packaging and of the exact same type that do work.

 

Any help anyone could provide would be greatly appreciated.

[ogdens]

Greetings all,

 

I've been having issues with Roxio Creator Silver 10 (Version 10.1.206 / Build: 112B06B, VM3).

 

This program is installed on government computers and we users have very limited access to installing, uninstalling, repairing and updating.

 

On several computers, Creator Silver 10 will selectively read blank CDs. We use Imagine Plus, CD-RW, 1-4X, 700MB discs. It will read some discs and not read others. They are all identical. I am trying to determine if it is the disc, the drive or the software (or a combination thereof).

 

Does anyone know of any reason that it would read one disc and not read another of the exact same brand and type?

 

When I click on the button "Load Disc" under the "Data and Backup / Data Disc" menu option I keep getting the message: "Please insert an appendable data disc and try again". These are brand new discs, straight out of the packaging and of the exact same type that do work.

 

Any help anyone could provide would be greatly appreciated.

 

You should contact your internal Support group and advise them of the problem, their maybe other users in your organization having the same problem, and they should be involved.

 

You have a OEM version (came pre-installed on the computer) and all support comes from the OEM provider. Get your support group involved.

[sknis]

Greetings all,

 

I've been having issues with Roxio Creator Silver 10 (Version 10.1.206 / Build: 112B06B, VM3).

 

This program is installed on government computers and we users have very limited access to installing, uninstalling, repairing and updating.

 

On several computers, Creator Silver 10 will selectively read blank CDs. We use Imagine Plus, CD-RW, 1-4X, 700MB discs. It will read some discs and not read others. They are all identical. I am trying to determine if it is the disc, the drive or the software (or a combination thereof).

 

Does anyone know of any reason that it would read one disc and not read another of the exact same brand and type?

 

When I click on the button "Load Disc" under the "Data and Backup / Data Disc" menu option I keep getting the message: "Please insert an appendable data disc and try again". These are brand new discs, straight out of the packaging and of the exact same type that do work.

 

Any help anyone could provide would be greatly appreciated.

 

QA procedures are proably not all that good at Imagine (Imation). Some can be good and some bad in one package.

Imation can be made by any number of manufacturers. Look near the bottom of this page. The page lists DVD but I would Imagine that it might be the same for CDs from the same company.