Roxio Creator De 10.2

[Robert71350]

Hello, I had to reinstally Roxio Creator DE 10.2 because of some technical issues I was having. However, having reinstalled it, I keep getting an error message saying that "certificate file is missor or corrupt, please reinstall it". I deleted any Sonic folders from the registry after uninstalling and then reinstalling, but the problem keeps returning. Should I forget about Roxio altogether since nothing seems to work? Not even Dell technicians were able to resolve it but did say that the only way to get around it is to reinstall Windows 7, not something I want to to do because it takes too long and there are so many other applications I'd have to reinstall as well as reconfigure my network. This is so annoying. Maybe I should just use Windows own photo program, at least it works properly.

[Robert71350]

Thanks for letting us know!

 

Did he offer you 10.3 (gratis)?

 

 

Hi, no, I wasn't offered 10.3 free. The higher level technician had mentioned that they'd had quite a few complaints from customers with similar problems. Hopefully, they'll realize that 10.2 isn't compatible with Windows 7.

 

Now on my other computer I have Roxio Creator Premier Blue Ray version pre-installed using Windows 7. It seems to work ok so far. I purchased the PC in December 2009 but I noticed it had three critical updates going back to 2008 and April and November 2009 that won't install. Is that something I should just ignore? I get an script error message when I tried to install any of them.

[ogdens]

Hi, no, I wasn't offered 10.3 free. The higher level technician had mentioned that they'd had quite a few complaints from customers with similar problems. Hopefully, they'll realize that 10.2 isn't compatible with Windows 7.

 

Now on my other computer I have Roxio Creator Premier Blue Ray version pre-installed using Windows 7. It seems to work ok so far. I purchased the PC in December 2009 but I noticed it had three critical updates going back to 2008 and April and November 2009 that won't install. Is that something I should just ignore? I get an script error message when I tried to install any of them.

 

The Roxio Creator Premier Blue Ray is another Dell oem version, so you will have to ask Dell.

 

Have you tried Dell's forum for an answer, http://en.community.dell.com/#M66096

[gi7omy]

Try this thread.

 

The DE version is as you found out the Dell OEM version and is different to the standard Roxio version (for a start it has been highly modified to work with Windows 7 - normally that needs Creator 2010) as well as having some parts removed

[Robert71350]

Try this thread.

 

The DE version is as you found out the Dell OEM version and is different to the standard Roxio version (for a start it has been highly modified to work with Windows 7 - normally that needs Creator 2010) as well as having some parts removed

 

So what you're saying is I need to install Creator 2010 to make 10.2 work? I'm confused more than ever now. What if that doesn't work, then I've wasted my money anyway. The top tech people at Dell were unable to resolve the issue so I'm left hanging. I'll make sure that when I decide to buy more computers that there will be NO Roxio products pre-installed ever again. Unreliable and unstable.

[sknis]

So what you're saying is I need to install Creator 2010 to make 10.2 work? I'm confused more than ever now. What if that doesn't work, then I've wasted my money anyway. The top tech people at Dell were unable to resolve the issue so I'm left hanging. I'll make sure that when I decide to buy more computers that there will be NO Roxio products pre-installed ever again. Unreliable and unstable.

 

1) You can use/install 10.2 OR Creator 2010. Creator 2010 does NOT make Creator 10.2 work.

2) If you want to get back at someone that made 10.2 NOT work, I guess that means that you will never buy a Dell computer again. THEY specified/installed 10.2

3) Your computer screwed up because of TECHNICAL ISSUES. Apparently it worked before that. I don't know what/who caused the technical issues but bottom line - blame Dell or your anti-virus or your registry cleaner or the person in the mirror. Roxio had nothing to do with any of that. It broke, Dell who was responsile to fix it couldn't so somehow you transfered your anger to Roxio? Where is that logic?

 

BTW, We are not Roxio employees; we do NOT get paid (for abuse). I'm not sure how many own Sonic Solution stock; I don't. It doesn't really matter to me that you screwed up your computer and Dell would not help you. By the way, I'm sending you a check for exactly what you paid for the OEM program - $0.00.

[gi7omy]

If you actually read what I said, I did NOT say to install Creator 2010 - I just pointed out the differences.

 

I DID say, however, to read the linked thread - did you do that?

 

http://forums.support.roxio.com/topic/65856-the-certificate-file-is-missing-or-has-been-corrupted-please-re-install-it/

[Robert71350]

I was the one having problems reinstalling Roxio Creator DE 10.2 and the certificate file missing issue. It now turns out that this version is NOT fully compatible with Windows 7 since my Dell technician tried reinstalling Roxio in compatibility mode using Vista and it worked. It would not reinstall using Windows 7.

[sknis]

Thanks for letting us know!

 

Did he offer you 10.3 (gratis)?

[gi7omy]

If Dell supplied EMC 10.2 with a Windows 7 machine they goofed. It requires 10.3 to work in Windows 7