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System Crash, Blue Screen Error, Using Back On Track



Having a problem with Back On Track, Roxio Creator 2010 Pro. Recently had a new hard drive installed and when I tried to do a backup the system crashed with a blue screen error message. It also crashed once when just trying to boot up windows. I uninstalled Roxio and reinstalled it. Same thing happened. I once again uninstalled it and left if off for a few days and had no problems.....that is until today when I decided to try again. This time I installed it and downloaded the Jan 2010 update, SP2. Tried to do a backup and ..... same blue screen error.


I have used another component, Label Creator without any problems but haven't tried any other components yet.


Anyone out there have a similar experience? I contacted tech support but haven't any update on my ticket yet.



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