Creator 2009 Burnt Dvd Unsupported On Video Drives

[John Mills]

I have converted a number of 35mm slides to .tif files and loaded them into Create DVD's - Advanced, running in Vista. The files have set up perfectly into different folders and on the preview, sound, paning & zooming all work a treat. I selected HD and Burn, entered the disc title, and it burns, with two progress lines and when complete ejects the Disc. Re- inserting the disc, CinePlayer shows everything working perfectly, all selections work, back ground music is great and the pictures are brilliant.

Problem - DVD players (3 of them, 2 different Panasonics and a Bush) do not recognise the disc, (i.e. UNSUPPORTED). This is the first time I have used this software after Creator 6, which worked perfectly everytime, but not the 2009 version. I use Sony 4.7GB DVD-R. The advice that has come back from Roxio is check for firmware update on my DVD drive, and warns that it is a risky process. My machine is a Medion, running Vista and using a LG DVD rewriter, the kit is not all that old, may be 2 years. Is it all really down to firmware on the LG drive??

[Brendon]

John,

 

It seems to me that if Cineplayer is happy playing your DVD from the disc then the program must have encoded it properly and the burner must have burned all the data onto it. I'm wondering if somehow you may have burned the disc as a data DVD rather than a video-compliant one. Can you remember what application you did the actual burning with?

 

Would you please use the tools section in Creator 2009 to 'Get Disc Info' and see what that DVD shows about its file system?

 

 

It should look something like this clip from a later version of Creator. The main thing I'm after is what is showing for the disc type in your disc. It should show a Closed, DVD-Video.

 

If it doesn't show that, what files do you see on the disc when you Open it with My Computer?

 

Regards,

Brendon

[John Mills]

Hi Brendon,

Many thanks for coming back so quickly. I think you have spotted the error as the line against 'Disc Type' reads - 'DVD-R,Open,Data (Peru Slides)'. Having said that, I am befuddled to know where the command was to burn to a DATA disc, as the only button I can see after one has ensured all is working well with 'Preview' is called 'BURN'. When one enters the next screen you are presented with - 'Burn to Disc', at no time was I given the opportunity of directing the file to a data or DVD format. Coming from MyDVD, I assumed, wrongly, that the burn is for a DVD. So where have I gone wrong in the setup? Regards John

[Brendon]

Hi John,

 

Please excuse the delay - time zones.

 

I've never made slideshows so I'm unfamiliar with this function and will need to call one of the other Gurus to help you from here.

 

Can you confirm that your slideshow is playing properly in Cineplayer, and can you tell us what sort of file(s) you can see on the DVD when you open it in Explorer, please?

 

I'm pretty sure it will just be a matter of reloading the slideshow [rather than having to re-make it] and then hitting the right burn method, so help should be on its way.

 

Brendon

[malatekid]

I don't think a stand-alone player will be able to play an "open" dvd disc.

 

Is this the dialogue window that showed up when you press the Burn button? If so, tyr to burn again, but this time choose to save the image instead of burn to disc. The option will create an image file with an extension "iso". Then you burn that ISO file to the DVD disc uisng the Video Copy and Convert of the suite. The two-step process will separate the rendering and burning. Another advantage is that you can burn multiple copies using the same image file.

 

[bimicher]

Hi Brendon,

Many thanks for coming back so quickly. I think you have spotted the error as the line against 'Disc Type' reads - 'DVD-R,Open,Data (Peru Slides)'. Having said that, I am befuddled to know where the command was to burn to a DATA disc, as the only button I can see after one has ensured all is working well with 'Preview' is called 'BURN'. When one enters the next screen you are presented with - 'Burn to Disc', at no time was I given the opportunity of directing the file to a data or DVD format. Coming from MyDVD, I assumed, wrongly, that the burn is for a DVD. So where have I gone wrong in the setup? Regards John

 

Something is not quite right. There is no way you should have created a data disc if you used myDVD.

After you select Burn the next window should give you 3 options for the type of burn as malatekid shows in his post. Do you get his screen shot?

 

There is no option on the burn page to enter a disc title unless you mean the iso filename. Also what does this (from your first post) mean "The files have set up perfectly into different folders" as well what is the reference in "I selected HD and Burn"

[John Mills]

Hi Brendon,

This problem has come about on my desktop, using Vista, so trying to get my head round what is on offer in the package, I loaded Creator 2009 into my Laptop so as I could sit down quietly and try and figure out what is going on. The laptop is running XP, and when I opened up Create DVD's - Advanced, a pop up panel came into view asking for a 'Project Type', offering DVD Project (already preselected and seamingly the default) through 8 selections in total, to 'AVCHD no menus (HD on standard DVDs)'. It has a tick box to give one the opportunity to - 'Dont show the dialog again(Current project type will be the default). I have never seen this pop up in Vista, however if it was loaded the default would have been 'DVD Project', so the modus operandi would have been set for the creation of a DVD, would it not? So I am still at a loss to understand how it turned it into a DATA file. To answer your question about Cineplayer - Yes, it played perfectly, sound, panning and zoom. The Explorer file structure is, I suppose that of a data disc - DVD RW Drive (E) Peru Slides), the first sub directory is BDMV, with two subsub directories of Backup and Sonic. The Backup's sub directory is CLIPINF, PLATLIST and STREAM. Many thanks again, for responding. John

[John Mills]

Hi, many thanks for that, and yes that was the dialogue window, after one has selected 'Burn'. The HD is the top resolution selection available at the bottom (RHS) of the prevoius screen for the user to select. Thanks for the tip on creating the DVD from the .iso extention, I will try that, but there is something seriously wrong for a user to take this action, as the BURN sequence should have covered the DVD generation. The 'iso' will get me out of trouble, but this problem does not encourage one to invest in yet another upgrade to 2010 or 2011 with theses problems outstanding, as they may still be in the later versions. Many thanks. John

[Brendon]

To answer your question about Cineplayer - Yes, it played perfectly, sound, panning and zoom. The Explorer file structure is, I suppose that of a data disc - DVD RW Drive (E) Peru Slides), the first sub directory is BDMV, with two subsub directories of Backup and Sonic. The Backup's sub directory is CLIPINF, PLATLIST and STREAM. Many thanks again, for responding. John

Hi John,

 

Please don't quote all of a person's message and then not reply until the message after that, it's confusing. Thanks

Just any parts you really need to point at.

 

You should have got a DVD with a Video_TS folder and perhaps a Roxioplasma folder too.

I really have no idea how you arrived at the result you got, but to try and help I installed C2009 and went and did it myself.

 

Here's what I did, and I was quite chuffed to see that it worked, it being my first time:

[1] Run Videowave > New Production [ignored the slideshow wizard because others said to]

[2] Add Photo/Video [picked my folder full of photos and selected 'em all]

[3] here's where you add transitions and things. I didn't bother

[4] Selected Output > Burn with MyDVD Express

[5] In MyDVD Express at Disc Format, selected DVD without Menus

 

 

[6] Then clicked 'Create Disc' down at the bottom of MyDVD Express

[7] a Burn Project window opens. I selected 'Burn to Disc', put a disc in, and hit Burn down the bottom.

[8] the project burned, and produced a DVD which showed as DVD-Video when I checked it

 

 

That worked for me. It might be worth you trying. Do it with a rewriteable and it won't cost you to try it.

 

Regards,

Brendon

[bimicher]

Hi Brendon,

This problem has come about on my desktop, using Vista, so trying to get my head round what is on offer in the package, I loaded Creator 2009 into my Laptop so as I could sit down quietly and try and figure out what is going on. The laptop is running XP, and when I opened up Create DVD's - Advanced, a pop up panel came into view asking for a 'Project Type', offering DVD Project (already preselected and seamingly the default) through 8 selections in total, to 'AVCHD no menus (HD on standard DVDs)'. It has a tick box to give one the opportunity to - 'Dont show the dialog again(Current project type will be the default). I have never seen this pop up in Vista, however if it was loaded the default would have been 'DVD Project', so the modus operandi would have been set for the creation of a DVD, would it not? So I am still at a loss to understand how it turned it into a DATA file. To answer your question about Cineplayer - Yes, it played perfectly, sound, panning and zoom. The Explorer file structure is, I suppose that of a data disc - DVD RW Drive (E) Peru Slides), the first sub directory is BDMV, with two subsub directories of Backup and Sonic. The Backup's sub directory is CLIPINF, PLATLIST and STREAM. Many thanks again, for responding. John

 

It is very hard to follow exactly what you did but one thing is certain, you did not create a standard video DVD! Somehow you selected AVCHD as your project type.

 

You created an AVCHD and not a video DVD and that is why it will not play on standard DVD players. Also Disc Information does not seem to recognize AVCHD discs as video but shows them as data.. I just did a small AVCHD project and the 2 pics below show what I see for the folders on the DVD and what Disc Info shows.

 

 

[Brendon]

Thanks kindly for clearing that one up, Walt.

[John Mills]

This is to Brendon, Malatekid and Myguggi - Many thanks to you all for all your support. The problem came about through my INCORRECT assumption that going into 'Create DVD', that the first screen was already set for DVD build, not appreciating that one had to select File\New to ensure that DVD was selected. It did not help that the initial 'Mode screen' did not open to provide the same selections as File\New and that it was alrady preselected to 'AVCHD', as suspected by Myguggi. The initial file that I created was indeed an AVCHD, and no way was that going to work as a DVD. I selected File\New\DVD and carried out the process as recommended by Brendon, and I to achieved a satisfactory result. So many thanks to you guys, once again and I apologise for the incorrect initial assumptions on my part. Regards

[Brendon]

It's not your fault if the program isn't quite as intuitive as it might be, John.

 

We're glad it's going well now, and thanks for coming back to us.

 

Brendon