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Media Manager Crashes On Sync


Dale C.
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I try to sync some music (a playlist) that I'm converting from .flac to .mp3 on my microSD card (goes in my Blackberry), and I get the following crash:

 

Description:

A problem caused this program to stop interacting with Windows.

 

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: MediaManager12.exe

Application Version: 12.2.1.80

Application Timestamp: 4a8cd241

Hang Signature: aae3

Hang Type: 65

Waiting on Application Name: RoxMediaDB12.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Hang Signature 1: aae3825cbefc4917637d1cd620a8c1a3

Additional Hang Signature 2: 888a

Additional Hang Signature 3: 888a12267744a6d3ce86f4ab24e68da2

Additional Hang Signature 4: fa7b

Additional Hang Signature 5: fa7badb1c38ee79abdf6df40bc89a59f

Additional Hang Signature 6: 570e

Additional Hang Signature 7: 570e4f0f52076213069218b01a20185d

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

 

I tried the support site, but I could not login. calling the phone number given only led me to a dead end.

 

Any information would be appreciared.

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I try to sync some music (a playlist) that I'm converting from .flac to .mp3 on my microSD card (goes in my Blackberry), and I get the following crash:

 

Description:

A problem caused this program to stop interacting with Windows.

 

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: MediaManager12.exe

Application Version: 12.2.1.80

Application Timestamp: 4a8cd241

Hang Signature: aae3

Hang Type: 65

Waiting on Application Name: RoxMediaDB12.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Hang Signature 1: aae3825cbefc4917637d1cd620a8c1a3

Additional Hang Signature 2: 888a

Additional Hang Signature 3: 888a12267744a6d3ce86f4ab24e68da2

Additional Hang Signature 4: fa7b

Additional Hang Signature 5: fa7badb1c38ee79abdf6df40bc89a59f

Additional Hang Signature 6: 570e

Additional Hang Signature 7: 570e4f0f52076213069218b01a20185d

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

 

 

I tried the support site, but I could not login. calling the phone number given only led me to a dead end.

 

Any information would be appreciared.

 

Are you using the BlackBery Media Manager or do you have both on your computer? Read this. I tried that link and it works.

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