Windows7 64 Bit Machine Vs Roxie 2011

[bassonline]

Okay so I just upgraded to Roxie 2011, now I have errors and it won't start. After reading internet I am not the first. So I reinstalled, still receiving errors, then reinstalled doing the repair option and it keeps giving me

 

"Click OK to try again, or enter an alternate path to a folder containing the installation package "RCPROD.msi" in the box below.

 

Where is this file? What do I do next?

[sknis]

Where's the support, can we get some help here!

 

Here:

 

Contact Customer Care

Support > Creator 2011 > Contact

You can receive immediate 24/7 support by using our online tools:

 

Knowledgebase: Solutions are added, updated, and tweaked regularly to make sure you have the latest information to answer your questions.

Discussion Groups: Benefit from the group knowledge of other customers just like yourself to discover Creator 2011 software tips, tricks, and trouble-shooting.

 

If you need a helping hand from one of our trained Customer Care Agents, try these options:

 

Email support: Available 24/7 and free. Send us a note about your questions and we'll get right back to you during normal business hours*.

 

Live Chat: Free of charge and available during normal business hours*. If you do not see a chat icon below, then we are currently assisting as many customers as possible or offline.

 

Telephone Support[/b]: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

[cdanteek]

Where's the support, can we get some help here!

 

Extract the download using WIN-ZIP/WinRAR and then install...

 

You might have a corrupt download?

 

This is a user forum not Roxio Support...

 

 

[bassonline]

Here:

 

Contact Customer Care

Support > Creator 2011 > Contact

You can receive immediate 24/7 support by using our online tools:

 

Knowledgebase: Solutions are added, updated, and tweaked regularly to make sure you have the latest information to answer your questions.

Discussion Groups: Benefit from the group knowledge of other customers just like yourself to discover Creator 2011 software tips, tricks, and trouble-shooting.

 

If you need a helping hand from one of our trained Customer Care Agents, try these options:

 

Email support: Available 24/7 and free. Send us a note about your questions and we'll get right back to you during normal business hours*.

 

Live Chat: Free of charge and available during normal business hours*. If you do not see a chat icon below, then we are currently assisting as many customers as possible or offline.

 

Telephone Support[/b]: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

 

Thank you

[ggrussell]

As suggested, I just extracted all the files in the .EXE using JZip like the screen shot above. You can then burn to data DVD or run the install from the hard drive. This is also a good way to find out if the download is corrupt if the file doesn't extract.

[ggrussell]

SHould be on the install disc in a folder named ROXIOCENTRAL_60.

[sknis]

It is RoxiO and not Roxie.

 

You should post in the Creator 2011 area where it is now. You should not double post with two different versions in the title. You can edit your title in case you make a mistake.

[bassonline]

SHould be on the install disc in a folder named ROXIOCENTRAL_60.

 

Problem being, I downloaded over the internet hours ago and disc won't arrive for days. Is there somewhere I can download the file form?

[bassonline]

It is RoxiO and not Roxie.

 

You should post in the Creator 2011 area where it is now. You should not double post with two different versions in the title. You can edit your title in case you make a mistake.

 

 

How about we focus on a fix for the product and not worry about whether or not the post is in the right category. Your can give me lessens on editing the forum during non-billable hours on your own time.

[bassonline]

Where's the support, can we get some help here!