roxiostolemymoney Posted September 4, 2010 Report Share Posted September 4, 2010 I was sitting in the chemo infusion room, wanting to watch a movie on my computer because the infusion takes 2 1/2 hours. But the computer I was using didn't have a DVD program. So I went on line to find one, and downloaded the cheapest after charging it to my debit card. After downloading, the program refused to run without a code... and would not accept the only code I was given. I kept being directed back to a place where they wanted even more money to get the program to work. So, I cancelled the order, based on the fact that I had received nothing. Days later, when I got an overdraft notice from my credit union, I discovered Roxio had taken the money from my account anyway. I requested a refund... and this isn't easy, as they don't recognize my password-- and when I click on "forgot password" (I didn't forget it-- always use the same one for these things) they say they are emailing me a new one, but I receive nothing via email. So... there is no phone number to call... there is no way to contact these people by email... I got nothing at all and they charged me for that. All I can do is complain in this space and tell everyone I know to avoid Roxio products... lesson learned. But I will go ahead with a suit in small claims court... yeah, I know it will cost me more to file than I lost (isn't that part of the scam?), but I can ask for court costs and perhaps I will get a judge who has dealt with internet scams, and I'll get my money back, plus court costs. Link to comment Share on other sites More sharing options...
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