Roxio Creator 2011 Wizard Was Interrupted

[caroljcam@shaw.ca]

I just purchased Creator 2011 and have spent hours trying to install it. As soon as installation begins and Internet Explorer window opens with a page to watch a video about what Creator 2011 can do the installation stops and I get this error Roxio Creator 2011 wizard was interrupted

 

I am very computer literate and I have updated everything in my computer except for my bios. I have tried to install with all background task off. I had Roxio Creator 2010 installed and I even did a clean uninstall of it.

 

I have tried all the suggestions on this board of what might help. Nothing works.

 

I am very discouraged that I am having this much problem installing. I may have to ask for a refund if I can't get this working.

 

I not only meet but I surpass the minimum requirements as far as I know.

 

I am attaching the log file to this post.

 

I hope one of you smart people can help me.

 

Why can't things just work?

 

Thanks for trying to help.

[caroljcam@shaw.ca]

OK now that everyone has put in their opinion...nothing has worked to fix my problem yet. I think I may just ask for a refund. This is too much frustration and too many hours at my pc for nothing.

 

[sknis]

OK now that everyone has put in their opinion...nothing has worked to fix my problem yet. I think I may just ask for a refund. This is too much frustration and too many hours at my pc for nothing.

 

 

My standard answer

 

1) Download and run the free Revo Uninstaller. See if Creator 2010 is listed. If so uninstall it using the Moderate Mode.

2) Prepare your computer like this. Don't skip anything.

3) Reinstall; remember to keep that anti virus turned OFF.

 

Do come back and let us know if it works for you. I have suggested that to dozens of people and no one has ever said that it didn't work but only a few had the courtesy to come back and tell us it did work.

 

For nothing? Then why did you buy the program?

[caroljcam@shaw.ca]

First of all thanks for trying to help. I bought the program because the updates sounded very cool and I have liked the other versions. There is nothing to use the uninstaller on because nothing has been installed. I have gone into msconfig.exe and disabled all startup programs and that includes the anti-virus. You must understand I am pretty computer savy but as I said I am not a programmer. Before I posted here I spent hours trying everything I could. I did everything this user group said to do but the install still won't run.

 

My standard answer

 

1) Download and run the free Revo Uninstaller. See if Creator 2010 is listed. If so uninstall it using the Moderate Mode.

2) Prepare your computer like this. Don't skip anything.

3) Reinstall; remember to keep that anti virus turned OFF.

 

Do come back and let us know if it works for you. I have suggested that to dozens of people and no one has ever said that it didn't work but only a few had the courtesy to come back and tell us it did work.

 

For nothing? Then why did you buy the program?

[cdanteek]

First of all thanks for trying to help. I bought the program because the updates sounded very cool and I have liked the other versions. There is nothing to use the uninstaller on because nothing has been installed. I have gone into msconfig.exe and disabled all startup programs and that includes the anti-virus. You must understand I am pretty computer savy but as I said I am not a programmer. Before I posted here I spent hours trying everything I could. I did everything this user group said to do but the install still won't run.

 

 

 

• Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

[BenderJ]

Well, one (or both) things ended up working for me to get Roxio 2011 installed:

 

- Becoming frustrated with banging my head against the wall (trying to install Roxio), and the urgent need to burn disks, I installed the trial version of Nero v10. Nero installed the FIRST TIME and I was able to burn my disks.

- After burning the disks I needed, I did a little more searching and downloaded/installed the 'DirectX End-User Runtimes (June 2010)' redistribution file. The actual name is "directx_Jun2010_redist.exe" and is 95.6M in size. Download it from Microsoft's website.

 

 

After installing the re-dist file, I tried Roxio AGAIN - To my surprise, it worked!

 

While I can't say for sure what fixed it, I'd start with the 'DirectX End-User Runtimes (June 2010)' redistribution file.

 

 

***********

 

And as for the "why didn't they code their program to use Windows 7 native features (i.e. DirectX 11, .NET 4.0)" - I stand by my statement of lack of programming (most likely to save $$$)! It's easy to include versions of software on one disk that can detect x32 or x64, and it's easy to script to see what OS you are running. The first part is already done when you install a program and it selects the correct install path of \Program Files\ or \Program Files (x86)\.

 

Also, as for doing a clean install of Windows 7... Since the computer I burning disks from is not my main PC, it has a "fresh" load of Win7. The only additional software installed is iTunes and Firefox (and all Windows updates) - Nothing else! Since this isn't a "name brand" PC, I didn't load Win7 from a restore disk (or upgrade from XP/Vista), but rather from a retail box of Win7. If it had been a "name brand" PC with their custom image on it, it may have already included the files necessary to avoid this issue.

[gi7omy]

The whole thing is (and something people overlook) isn't anything to do with using coding on DirectX 10, 11 or whatever else MS decides to bring out - they are NOT the same as Direct X 9 and are NOT upgrades, updates or anything else - they are different apps.

 

If fault lies anywhere it lies with MS for a rather crazy naming system (it's even worse than Roxio switching from EMC 7, 8, 8, 10 to 'Creator 2009')

 

The suite is designed to work against DirectX 9 for backward compatibility - and it can't be 'split' into different versions. It's not just the OS that would be affcted but also graphics cards. If the later versions were included, they'd fail on machines with cards that just can't handle it

[ggrussell]

In the first log file, the install tries to rollback DirectX and DOTNET 3.5 SP1. This post should help you get this sorted. Follow all of the steps carefully.

[caroljcam@shaw.ca]

Hmmmmmmmmmm I said I was computer literate but I am not a programmer. I have no idea how to really troubleshoot this. Can you advise a bit more please?

 

 

In the first log file, the install tries to rollback DirectX and DOTNET 3.5 SP1. This post should help you get this sorted. Follow all of the steps carefully.

[caroljcam@shaw.ca]

I printed the page you referred me to and to the best of my abilities I did everything on that post. I will check it out again tomorrow. Right now it is bed time for me.

 

In the first log file, the install tries to rollback DirectX and DOTNET 3.5 SP1. This post should help you get this sorted. Follow all of the steps carefully.

[BenderJ]

In the first log file, the install tries to rollback DirectX and DOTNET 3.5 SP1. This post should help you get this sorted. Follow all of the steps carefully.

 

I'm having the exact same problem! We shouldn't have to jump to numerous hoops to get a product installed!!

 

I've followed the steps you previously posted, but the install still FAILS during .NET 3.5 SP1.

 

Windows 7 (x64) has DirectX v11 installed, as well as .NET 4.0. Last time I checked, these versions were higher than what Roxio wants to use (DirectX v9 and .NET 3.5)...

[gi7omy]

Don't get confused by MS naming procedures

 

DirectX 10 and 11 are NOT updates to DirectX9 - they are completely different apps. Similarly dotNET4 is NOT an update or replacement for 1,2,3 or 3.5 - ALL of those are different.

[ggrussell]

I'm having the exact same problem! We shouldn't have to jump to numerous hoops to get a product installed!!

I think all of us would agree with that, but DirectX 9 and DotNet 3.5 seems to be an issue on many computers.

 

I run Win 7 32 bit on my desktop and Win7 64bit on my laptop. I had no issues installing C2011 whatsoever with either and I always keep both updated with MS monthly.

 

To make this easier, I recommend using Revo Uninstaller. It's free. Choose the 'moderate' level. Uninstall C2011 and DotNet 3.5 using Revo. It does a fairly good job of cleaning up the registry without mucking it up. Click on the 'this link' above and follow the post by Sonic Boom.

[BenderJ]

I think all of us would agree with that, but DirectX 9 and DotNet 3.5 seems to be an issue on many computers.

 

I run Win 7 32 bit on my desktop and Win7 64bit on my laptop. I had no issues installing C2011 whatsoever with either and I always keep both updated with MS monthly.

 

To make this easier, I recommend using Revo Uninstaller. It's free. Choose the 'moderate' level. Uninstall C2011 and DotNet 3.5 using Revo. It does a fairly good job of cleaning up the registry without mucking it up. Click on the 'this link' above and follow the post by Sonic Boom.

 

I've never been successful in installing Roxio 2011 or .NET 3.5, so I can't uninstall it.

 

My point is that Roxio came out with a newer version, why didn't the code their program to use Windows 7 native features (i.e. DirectX 11, .NET 4.0)?

 

I'll try to research the issues to get it to install, but I'm not going to waste too much time on this. I've used versions 4.x through 8.x of Easy CD Creator/Roxio with no problems at all...

 

Roxio 2011 is proving to be very disappointing.

[caroljcam@shaw.ca]

Me too...I have nothing to uninstall. This is silly having all of these problems. I have used all versions too and never had any problems like this.

 

 

I've never been successful in installing Roxio 2011 or .NET 3.5, so I can't uninstall it.

 

My point is that Roxio came out with a newer version, why didn't the code their program to use Windows 7 native features (i.e. DirectX 11, .NET 4.0)?

 

I'll try to research the issues to get it to install, but I'm not going to waste too much time on this. I've used versions 4.x through 8.x of Easy CD Creator/Roxio with no problems at all...

 

Roxio 2011 is proving to be very disappointing.

[ggrussell]

My point is that Roxio came out with a newer version, why didn't the code their program to use Windows 7 native features (i.e. DirectX 11, .NET 4.0)?

If Roxio did that, then C2011 couldn't run on Vista or WinXP.

 

These issues do not affect everyone. I've installed on several computers with zero issues. If you are having that much trouble, I would suggest wiping the hard drive and reinstalling Windows 7.