Not Responding

[JD Video]

I have DVDit Pro version 6.4 that is very slow. While authoring a project after a few successful minutes, I get that error message that says, "DVDit pro HD has encountered a problem and needs to close" screen. If I ignore it then I can possibly do one or 2 more things before the whole application just closes and I have to start over from where I left off. Usually at that point I cannot even save it so I am back to square one. Has this happended to you?

 

Also the whole application is very slow. It may take several minutes for the program to respond to a request. For example it may take 5 minuntes or longer to open a simple project that only has media and an unbuilt menu.

I'm working on a PC with 2 megs ram, processor core 2 CPU 6300 @ 1.86GHz and 61 GB of free space.

 

All other programs work normally.

 

 

 

Thank you in advance.

 

JD

[JD Video]

your max read speed is very poor, how full is the drive? how old is the drive? is it a Sata II drive or IDE?

 

I have 61 GB out of 275 free. The drive is several years old and it is an IDE drive and it is not in need of defragmenting.

[JD Video]

there is obviously something on your PC causing a conflict

 

could be anty spyware or anty virus software, I don't use any of these on the video PC

 

also, I remember a full install of Nero8 could cause codec conflicts

Thanks for your time and effort. I'm working with tech support now to see what they can do.

[antonsvideo]

I cannot connect any more internal drives but I think here's what I'll try. I'll create another project and store it all on the other "D" drive and see what happens. I'll keep my current project just in case. Thanks.

 

PS. All my drives are NTFS formatted.

 

Tried the above without any difference.

 

 

there is obviously something on your PC causing a conflict

 

could be anty spyware or anty virus software, I don't use any of these on the video PC

 

also, I remember a full install of Nero8 could cause codec conflicts

[JD Video]

I never tried the C drive for storing source files and destination files and temp files

 

can you connect an internal Sata II drive and format it NTFS and disable drive indexing service, then try again

 

I cannot connect any more internal drives but I think here's what I'll try. I'll create another project and store it all on the other "D" drive and see what happens. I'll keep my current project just in case. Thanks.

 

PS. All my drives are NTFS formatted.

 

Tried the above without any difference.

[antonsvideo]

My C drive as temp and that is also my fastest according to the roadkil test.

 

I never tried the C drive for storing source files and destination files and temp files

 

can you connect an internal Sata II drive and format it NTFS and disable drive indexing service, then try again

[JD Video]

no, leave the program on the C drive

 

make sure whatever drive you use for DVDit Temp is your fastest drive and is NTFS formatted

 

what do you have set as temp location in DVDit preferences?

 

 

My C drive as temp and that is also my fastest according to the roadkil test.

[antonsvideo]

Yes it is (on the same drive). I have another drive. Should I put the program on another drive which means I will have to put it in another "Program Files" folder in another drive or can I specify where to put the temp folder? If so how do I do that? I ran RoadKil on the other drive and the numbers aren't nearly as good as the C drive. I have 2 other drives I store the video media in that works fine but when runing the numbers I don't get good results.

 

Thanks in advance.

 

no, leave the program on the C drive

 

make sure whatever drive you use for DVDit Temp is your fastest drive and is NTFS formatted

 

what do you have set as temp location in DVDit preferences?

[JD Video]

is the OS on that drive as well? in which case, you will end up in trouble

 

because the one drive has to run the software, and the temp folder during encoding, and the output folder

 

Yes it is (on the same drive). I have another drive. Should I put the program on another drive which means I will have to put it in another "Program Files" folder in another drive or can I specify where to put the temp folder? If so how do I do that? I ran RoadKil on the other drive and the numbers aren't nearly as good as the C drive. I have 2 other drives I store the video media in that works fine but when runing the numbers I don't get good results.

 

Thanks in advance.

[antonsvideo]

I have 61 GB out of 275 free. The drive is several years old and it is an IDE drive and it is not in need of defragmenting.

 

is the OS on that drive as well? in which case, you will end up in trouble

 

because the one drive has to run the software, and the temp folder during encoding, and the output folder

[antonsvideo]

Thanks for the reply. On test results I got access time - 11.79ms, Max Read Speed - 65.12 MB/sec, Cached speed - 326.82 MB/sec, and overall speed - 858.7.

 

What do you think?

 

 

your max read speed is very poor, how full is the drive? how old is the drive? is it a Sata II drive or IDE?

[JD Video]

in that case, it must be something running on your PC that is stepping on DVDit's toe

 

to start with, disable any antivirus or anti spyware software and test again

 

also, check all hard disks that are used by DVDit to make sure they are up to scratch capable of 90mb/sec or more

check with Diskspeed from http://www.roadkil.net/program.php/P13/Disk%20Speed (free)

 

Thanks for the reply. On test results I got access time - 11.79ms, Max Read Speed - 65.12 MB/sec, Cached speed - 326.82 MB/sec, and overall speed - 858.7.

 

What do you think?

[antonsvideo]

It seems like I'm consistently using about 40-50% of my memory and the usage of my CPU goes up and down maxing at about 50%.

 

in that case, it must be something running on your PC that is stepping on DVDit's toe

 

to start with, disable any antivirus or anti spyware software and test again

 

also, check all hard disks that are used by DVDit to make sure they are up to scratch capable of 90mb/sec or more

check with Diskspeed from http://www.roadkil.net/program.php/P13/Disk%20Speed (free)

[JD Video]

lets us know the results of memory consumption during slowdown

 

It seems like I'm consistently using about 40-50% of my memory and the usage of my CPU goes up and down maxing at about 50%.

[antonsvideo]

XP PRO

 

lets us know the results of memory consumption during slowdown

[JD Video]

what is your OS?

 

sounds like you have Windows Defender enabled? or some anti virus/spyware program slowing you down

 

open taskmanager, performance tab next time it starts to slow down and see if you have run out of memory

 

btw, this new forum look makes it hard to see if there are new posts, I don't like that faded corporate look, hopefully it will fade away soon

 

 

XP PRO

[antonsvideo]

what is your OS?

 

sounds like you have Windows Defender enabled? or some anti virus/spyware program slowing you down

 

open taskmanager, performance tab next time it starts to slow down and see if you have run out of memory

 

btw, this new forum look makes it hard to see if there are new posts, I don't like that faded corporate look, hopefully it will fade away soon