Double Clicking Doesn't Open Program

[DeeJay1946]

Hi,

I just purchased Easy VHS to DVD and have installed the program. I have Windows XP. When I double click the icon on the desktop, nothing happens except I get the red box that says Roxio. Then it goes away. I have tried opening from "programs" and the same thing happens. I uninstalled and installed a second time, with the same results. Can you help?

Thanks

Diane

[DeeJay1946]

OK this was another bad link. dutran.com/roxio/removeuninstallkeysc2010.zip

Another bad link. I went back to Best Buy and exchanged it. Figured it was just a bad disk. Installed the new program and now I get the message that the certificate file is corrupted or missing. I have reinstalled and repaired to no avail. So I have just now sent an email to support. What are the odds of getting 2 bad CDs in a row? Thanks for all your help so far. I sure hate to go back to that store again. Hope I can solve this problem here at home. Diane

[cdanteek]

Another bad link. I went back to Best Buy and exchanged it. Figured it was just a bad disk. Installed the new program and now I get the message that the certificate file is corrupted or missing. I have reinstalled and repaired to no avail. So I have just now sent an email to support. What are the odds of getting 2 bad CDs in a row? Thanks for all your help so far. I sure hate to go back to that store again. Hope I can solve this problem here at home. Diane

 

I have no problem with the links, perhaps your browser and it's settings?

 

Navigate to this pinned post at the top of Creator 2010, Installation/Uninstallation/Update Forum..

 

# Roxio Community

# > Easy Media Creator Products

# > Creator 2010

# > Installation/Uninstallation/Update

# > Help with Reinstalling Missing apps, Things not launching, Install rollbacks, etc.

 

by Sonic Boom.

 

I don't think you have a bad disc. I think you need to clean things up before trying a reinstall, follow the steps in this post..

[DeeJay1946]

I have no problem with the links, perhaps your browser and it's settings?

 

Navigate to this pinned post at the top of Creator 2010, Installation/Uninstallation/Update Forum..

 

# Roxio Community

# > Easy Media Creator Products

# > Creator 2010

# > Installation/Uninstallation/Update

# > Help with Reinstalling Missing apps, Things not launching, Install rollbacks, etc.

 

by Sonic Boom.

 

I don't think you have a bad disc. I think you need to clean things up before trying a reinstall, follow the steps in this post..

 

 

 

This advice finally fixed it. The first installation hadn't been totally removed. Once I got all the pieces of it gone, and reinstalled, everything was fine. Thanks so much for all the help.

Diane

[DeeJay1946]

I have no problem with the links, perhaps your browser and it's settings?

 

Navigate to this pinned post at the top of Creator 2010, Installation/Uninstallation/Update Forum..

 

# Roxio Community

# > Easy Media Creator Products

# > Creator 2010

# > Installation/Uninstallation/Update

# > Help with Reinstalling Missing apps, Things not launching, Install rollbacks, etc.

 

by Sonic Boom.

 

I don't think you have a bad disc. I think you need to clean things up before trying a reinstall, follow the steps in this post..

 

 

I'm doing it now. Diane

[pmcg]

I've got exactly the same problem.

 

XP Pro. SP3

 

Got a retail version bought form Amazon for Vista/ 7 / XP.

 

Went through all the stuff from the link, tried a repair, uninstalled Roxio, NET, run the registry cleaner etc.

 

Copied the CD to the hard drive and re-installed.

 

Guess what?

 

Double click and I get the Roxio logo then nothing else.

 

So far I've spent 6 hours today trying to get this program to run, not impressed.

 

Anyone any other ideas before I send the package back?

[cdanteek]

Hi,

I just purchased Easy VHS to DVD and have installed the program. I have Windows XP. When I double click the icon on the desktop, nothing happens except I get the red box that says Roxio. Then it goes away. I have tried opening from "programs" and the same thing happens. I uninstalled and installed a second time, with the same results. Can you help?

Thanks

Diane

 

Go to add remove programs like your uninstalling the program, when the installer opens choose the repair option..

[DeeJay1946]

Go to add remove programs like your uninstalling the program, when the installer opens choose the repair option..

 

Well, at add and remove programs the only choice was to uninstall, so I did. Then reinstalled, and I have the same result. Just a red Roxio box for a few seconds, then nothing. Any other ideas? This is frustrating.

Diane

[cdanteek]

What version # do you have?

 

Computer specs please?

http://forums.suppor...sion-do-i-have/

[DeeJay1946]

What version # do you have?

 

Computer specs please?

http://forums.suppor...sion-do-i-have/

 

I don't know how to find out what version I have. It's Windows version. I have a TSID number on my envelope, and a P/N number. As far as the computer, I am running Windows XP SP 3, with AMD processor, 2.2 Ghz, and 1.87 RAM.

Thanks for your assistance.

Diane

[cdanteek]

I don't know how to find out what version I have. It's Windows version. I have a TSID number on my envelope, and a P/N number. As far as the computer, I am running Windows XP SP 3, with AMD processor, 2.2 Ghz, and 1.87 RAM.

Thanks for your assistance.

Diane

 

I provided a link in my last post, click on it!

[DeeJay1946]

I provided a link in my last post, click on it!

 

The program doesn't open, so I cannot look at what version it is. All I get is a red box that says Roxio for a few seconds, then it disappears.

[cdanteek]

The program doesn't open, so I cannot look at what version it is. All I get is a red box that says Roxio for a few seconds, then it disappears.

 

Did you buy a boxed version or a download?

 

When?

 

If you bought a boxed version does it say for Windos 7, Vista, and XP?

[DeeJay1946]

Did you buy a boxed version or a download?

 

When?

 

If you bought a boxed version does it say for Windos 7, Vista, and XP?

 

It was boxed, bought at Best Buy and it is for 7, Vista, and XP. I just bought it last week.

Diane

[cdanteek]

It was boxed, bought at Best Buy and it is for 7, Vista, and XP. I just bought it last week.

Diane

 

 

This is for C2010 your version is based on C2010..

 

http://forums.support.roxio.com/topic/64772-help-with-reinstalling/page__pid__329245#entry329245

[DeeJay1946]

This is for C2010 your version is based on C2010..

 

http://forums.support.roxio.com/topic/64772-help-with-reinstalling/page__pid__329245#entry329245

 

I need to go to another forum? Is that a misprint up there, about C2010?

[cdanteek]

I need to go to another forum? Is that a misprint up there, about C2010?

 

some apps not launching correctly

 

Something is broke in the installation, this might fix it...

[cdanteek]

A right click open work?

 

Start, programs, Roxio Easy VHS to DVD, Roxio Easy VHS to DVD, will that work?

 

Was your anti virus/ firewall software shut off along with other programs when you installed Easy VHS to DVD?

[DeeJay1946]

Something is broke in the installation, this might fix it...

What might fix it? One of the links below?

[cdanteek]

What might fix it? One of the links below?

 

Click on the link below...

 

http://forums.suppor...245?do=findComment&comment=329245

[DeeJay1946]

Click on the link below...

 

http://forums.suppor...245?do=findComment&comment=329245

It's a broken link. Diane

[grandpabruce]

It's a broken link. Diane

 

Try this one, which is the original link that cdanteek posted.

 

http://forums.support.roxio.com/topic/64772-help-with-reinstalling/page__pid__329245#entry329245

[DeeJay1946]

Try this one, which is the original link that cdanteek posted.

 

http://forums.support.roxio.com/topic/64772-help-with-reinstalling/page__pid__329245#entry329245

OK will try this procedure. Wish me luck! Diane

[DeeJay1946]

OK will try this procedure. Wish me luck! Diane

OK this was another bad link. dutran.com/roxio/removeuninstallkeysc2010.zip