"has Encountered A Problem And Will Now Close"

[NickBudz]

Just bought Creator 2011, And all of the component programs will open, but Creator 11 will not.

 

This is very frustrating... It doesnt give me any details, just says "sorry for the inconvenience" "If you were in the middle of something, the information you were working on might be lost"

 

This is very frustrating.

 

 

Any Ideas?

[DVanD]

Your running W-7 correct?

 

Have you tried these?

 

http://forums.suppor...g-creator-2011/

 

 

SAME ISSUE:

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Henry!

Henry: Hi! My name is Henry. How may I help you?

Henry: I'd be happy to assist you with your concern. May I know your full name and your email address please?

you : Pls see 1152978

Henry: Surely I will assist you with this.

Henry: Please give me few minutes as I am verifying your previous tickets.

you : ok

Henry: Thank you.

Henry: Thanks for your patience.

Henry: I have verified your previous tickets.

you : I installed Creator 2011 and it also failed.

Henry: Your issue has been escalated to our research team. They are doing research on your issue.

Henry: They will get back to you as soon as possible Dennis.

you : I was promised 24 hours

you : Can I paste the error?

Henry: Alright Dennis.we are from Tier 1 department Dennis.

Henry: Our research team doing research on your issue.

Henry: They will surely get back to you as soon as possible Dennis.

you : The error is clr20r3 roxiocentralfx.exe p2 5.0.0.0

you : do you have any info on that at all?

Henry: I really understand your concern Dennis. Your issue has been transferred to our research team.

Henry: Currently they are doing research on your issue.

you : It appears that this error has been sen by others since 2009 version

Henry: They will get back to you as soon as possible.

you : About 110 results (0.32 seconds) Search Results 1. After Installing Creator 2009 - Won't Run - Roxio Community 9 posts - 6 authors - Last post: Feb 1, 2010 EventType : clr20r3 P1 : roxiocentralfx.exe P2 : 4.12.0.0 P3 : 48a05348 P4 : roxiocentralfx P5 : 0.0.0.0 P6 : 48a05348 P7 : 17e P8 : 12 P9 ... forums.support.roxio.com/.../43045-after-installing-creator-2009-wont-run/ - Cached System.typeinitialization Error And Crash ‎ - Jan 8, 2011 "Roxio creator has encountered a problem and needs to close. we ... ‎ - Jun 19, 2009 Can't Get Creator 2009 To Start! ‎ - Mar 24, 2009 Roxio Creator Has Stopped Working

NOTE: Your message was truncated since it exceeded 1200 characters.

you : WHen?

Henry: There is no time frame Dennis. But surely they will get back to you as soon as possible.

Henry: Are we connected Dennis?

Henry: As I have not received any response from your end , I will wait for another 2 minutes before ending this chat session.

you : I am waiting for a fix

Henry: Dennis, our research team will follow you through webticket.

you : When?????????????

Henry: Dennis, you have reached Chat support and as I mentioned before our research team will research on the issue and will get back to you as soon as possible.

you : I have found 39 pages of people with this error on your support site. Why are they not getting responses to fix it?

you : Is the problem iTunes?

Henry: Thank you for your patience.

Henry: We would require few information from your end.

Henry: So that it will be helpful for our research team.

Henry: It seems that we have provided the download link to download Roxio Creator 2011 on your computer, please let us know whether you are able to download the software and install it successfully?

Henry: Are we still connected?

you : yes

you : As I said above, I downloaded and installed 2011 and I GET THE SAME ERROR!

you : 2010 is completely gone and cleaned

Henry: So you have uninstalled 2010 and you just need 2011 on your computer. Am I right?

you : yes, but I get the SAME ERROR

Henry: Okay. Got it.

Henry: Will you be able to recreate the exact error which you are prompted with when trying to install Roxio Creator 2011?

you : NOT DURING INSTALL ---- it is FINISHED INSTALLING

Henry: So you are getting the error when trying to launch the program?

you : IT IS After Install

Henry: May I know when exactly you are prompted with the error?

you : The error is clr20r3 roxiocentralfx.exe p2 5.0.0.0

Henry: Thank you for your information.

Henry: We will update your issue and we will provide the information to our Research team and they will be able to help you further.

you : Where can I find the specific solution to this problem in the KB ---- there are 39 threads but NO SOLUTIONS

Henry: I am sure that they will be able to get a solution to the issue, which can help us in fixing this one.

you : The clr20r3 error has been happening since 2009 version.

you : Where is the solution documented?

Henry: As I mentioned before, we have gathered all the required information and I will transfer the case to the research team.

you : Is everyone getting this error?

you : Is this fraud?

Henry: No everyone will be receiving a common error, the issue might be caused due to various reasons.

you : Give me 5 of the reasons

you : I will go thru each

you : Why does your company not answer the question?

Henry: It might be due to any third party programs running in the background, Security software conflict, hardware conflict, device driver issues.

you : What are the conflicts?

you : WHere is the list?

you : Why didn't roxio debug the software after a good test?

you : Why do you have the same conflicts after 2 versions

you : ?

[bimicher]

SAME ISSUE:

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Henry!

Henry: Hi! My name is Henry. How may I help you?

 

 

What is the point of your silly post? Why do you expect help when you don't bother to answer the simple questions in your other posts?

[ogdens]

SAME ISSUE:

Welcome!

Please wait while we contact the next available agent...

You are now speaking with Henry!

Henry: Hi! My name is Henry. How may I help you?

Henry: I'd be happy to assist you with your concern. May I know your full name and your email address please?

you : Pls see 1152978

Henry: Surely I will assist you with this.

Henry: Please give me few minutes as I am verifying your previous tickets.

you : ok

Henry: Thank you.

Henry: Thanks for your patience.

Henry: I have verified your previous tickets.

you : I installed Creator 2011 and it also failed.

Henry: Your issue has been escalated to our research team. They are doing research on your issue.

Henry: They will get back to you as soon as possible Dennis.

you : I was promised 24 hours

you : Can I paste the error?

Henry: Alright Dennis.we are from Tier 1 department Dennis.

Henry: Our research team doing research on your issue.

Henry: They will surely get back to you as soon as possible Dennis.

you : The error is clr20r3 roxiocentralfx.exe p2 5.0.0.0

you : do you have any info on that at all?

Henry: I really understand your concern Dennis. Your issue has been transferred to our research team.

Henry: Currently they are doing research on your issue.

you : It appears that this error has been sen by others since 2009 version

Henry: They will get back to you as soon as possible.

you : About 110 results (0.32 seconds) Search Results 1. After Installing Creator 2009 - Won't Run - Roxio Community 9 posts - 6 authors - Last post: Feb 1, 2010 EventType : clr20r3 P1 : roxiocentralfx.exe P2 : 4.12.0.0 P3 : 48a05348 P4 : roxiocentralfx P5 : 0.0.0.0 P6 : 48a05348 P7 : 17e P8 : 12 P9 ... forums.support.roxio.com/.../43045-after-installing-creator-2009-wont-run/ - Cached System.typeinitialization Error And Crash ‎ - Jan 8, 2011 "Roxio creator has encountered a problem and needs to close. we ... ‎ - Jun 19, 2009 Can't Get Creator 2009 To Start! ‎ - Mar 24, 2009 Roxio Creator Has Stopped Working

NOTE: Your message was truncated since it exceeded 1200 characters.

you : WHen?

Henry: There is no time frame Dennis. But surely they will get back to you as soon as possible.

Henry: Are we connected Dennis?

Henry: As I have not received any response from your end , I will wait for another 2 minutes before ending this chat session.

you : I am waiting for a fix

Henry: Dennis, our research team will follow you through webticket.

you : When?????????????

Henry: Dennis, you have reached Chat support and as I mentioned before our research team will research on the issue and will get back to you as soon as possible.

you : I have found 39 pages of people with this error on your support site. Why are they not getting responses to fix it?

you : Is the problem iTunes?

Henry: Thank you for your patience.

Henry: We would require few information from your end.

Henry: So that it will be helpful for our research team.

Henry: It seems that we have provided the download link to download Roxio Creator 2011 on your computer, please let us know whether you are able to download the software and install it successfully?

Henry: Are we still connected?

you : yes

you : As I said above, I downloaded and installed 2011 and I GET THE SAME ERROR!

you : 2010 is completely gone and cleaned

Henry: So you have uninstalled 2010 and you just need 2011 on your computer. Am I right?

you : yes, but I get the SAME ERROR

Henry: Okay. Got it.

Henry: Will you be able to recreate the exact error which you are prompted with when trying to install Roxio Creator 2011?

you : NOT DURING INSTALL ---- it is FINISHED INSTALLING

Henry: So you are getting the error when trying to launch the program?

you : IT IS After Install

Henry: May I know when exactly you are prompted with the error?

you : The error is clr20r3 roxiocentralfx.exe p2 5.0.0.0

Henry: Thank you for your information.

Henry: We will update your issue and we will provide the information to our Research team and they will be able to help you further.

you : Where can I find the specific solution to this problem in the KB ---- there are 39 threads but NO SOLUTIONS

Henry: I am sure that they will be able to get a solution to the issue, which can help us in fixing this one.

you : The clr20r3 error has been happening since 2009 version.

you : Where is the solution documented?

Henry: As I mentioned before, we have gathered all the required information and I will transfer the case to the research team.

you : Is everyone getting this error?

you : Is this fraud?

Henry: No everyone will be receiving a common error, the issue might be caused due to various reasons.

you : Give me 5 of the reasons

you : I will go thru each

you : Why does your company not answer the question?

Henry: It might be due to any third party programs running in the background, Security software conflict, hardware conflict, device driver issues.

you : What are the conflicts?

you : WHere is the list?

you : Why didn't roxio debug the software after a good test?

you : Why do you have the same conflicts after 2 versions

you : ?

 

Call them ...its free

 

 

* Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

 

*Monday - Friday, 11:00 A.M. to 6:00 P.M., EST.

[cdanteek]

Just bought Creator 2011, And all of the component programs will open, but Creator 11 will not.

 

This is very frustrating... It doesnt give me any details, just says "sorry for the inconvenience" "If you were in the middle of something, the information you were working on might be lost"

 

This is very frustrating.

 

 

Any Ideas?

 

To start with go to, in XP, control panel add remove programs, Vista/W-7, control panel programs and features. Highlight C2011, click uninstall change, when the installer opens choose the repair option..

[Jim_Hardin]

I think NickBudz original post has had enough Post Pirates so we will lock it up

[tmvideo]

To start with go to, in XP, control panel add remove programs, Vista/W-7, control panel programs and features. Highlight C2011, click uninstall change, when the installer opens choose the repair option..

 

 

I am having the same problem.Description:

Stopped working

 

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: roxiocentralfx.exe

Problem Signature 02: 5.0.0.0

Problem Signature 03: 4c402595

Problem Signature 04: System

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4a275e12

Problem Signature 07: 361a

Problem Signature 08: 10b

Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

 

 

 

I have done the clean uninstall and install (with EVERYTHING auto start turned off) and I get the same thing.

I have searched the online forums and kb and found nothing that works.

This product install was not completely tested that is for sure.

I think it is time to request a refund.

[cdanteek]

I am having the same problem.Description:

Stopped working

 

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: roxiocentralfx.exe

Problem Signature 02: 5.0.0.0

Problem Signature 03: 4c402595

Problem Signature 04: System

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4a275e12

Problem Signature 07: 361a

Problem Signature 08: 10b

Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

 

 

 

I have done the clean uninstall and install (with EVERYTHING auto start turned off) and I get the same thing.

I have searched the online forums and kb and found nothing that works.

This product install was not completely tested that is for sure.

I think it is time to request a refund.

 

 

Your running W-7 correct?

 

Have you tried these?

 

http://forums.suppor...g-creator-2011/