10.0.8 Crashes In Os 10.6.4

[toverton]

I just installed the Toast 10.0.8 update over a 10.0.7 install which worked perfectly. The 10.0.8 installation crashes every time I try to 'Record' a disk. I have tried to get back to v10.0.7 but now this install does not work either!

[tsantee]

Trash the Toast plist and prefs files in your User>Library>Preferences folder and relaunch Toast. That may fix the issue.

[toverton]

I have already done the necessary 'house cleaning' (plists, permissions etc.) but this did not clear the problem. An interesting (perhaps) clue to the cause is that each time I launch Toast I must go through the "this is a new application downloaded...." windows, but following this install process there is NO requirement for an Administrators password, and the Toast window appears. However, as soon as I press the Record button to burn a disc the application crashes every time.

[tsantee]

I suppose you've also trashed the entire Toast 10 Titanium folder and copied over the new folder from the mounted download. I haven't encountered your issue so I'm not sure what is causing the problem. The normal situation is that launching Toast the first time after installing an update presents the message you described and then you need to go through the Toast set-up assistant. The only time the administrator's password is required is if you have checked that you want the Toast It and Mount It contextual menu installed (which you don't need to check for the update because it isn't changed from the previous version). Trashing the Toast plist and prefs files also causes Toast to start with the setup assistant before opening the Toast window.

[toverton]

Thanks for your comments. I went through the process of removing (all traces according to the knowledge base article) Toast from my system, though many of the files listed in Knowledgebase Article : 000014TT were not present in any location as far as Spotlight or EasyFind were concerned.

I have a backup copy of Toast 10.0 which I reinstalled but this version also does not now work on my system! Toast 10.0.7 was working fine—and then I upgraded to Toast 10.0.8 with the result I am now not able to use the program at all. It does appear that the upgrade process 'broke' some part of my OS but I am presently resisting the urge to nuke and pave!!

 

iMac running OS 10.6.4

[tsantee]

Thanks for your comments. I went through the process of removing (all traces according to the knowledge base article) Toast from my system, though many of the files listed in Knowledgebase Article : 000014TT were not present in any location as far as Spotlight or EasyFind were concerned.

I have a backup copy of Toast 10.0 which I reinstalled but this version also does not now work on my system! Toast 10.0.7 was working fine—and then I upgraded to Toast 10.0.8 with the result I am now not able to use the program at all. It does appear that the upgrade process 'broke' some part of my OS but I am presently resisting the urge to nuke and pave!!

 

iMac running OS 10.6.4

I'm sorry you're having this trouble and I wish I knew what could be causing it. The only thing I know that can cause Toast to consistently crash is the presence of xvid codecs in any of the Library>QuickTime folders. Maybe it will help if you look in those folders and temporarily remove any third party codecs. If you have the Perian codec make certain you have the latest version installed. If Toast works with the third-party codecs removed then start adding them back until it crashes again. That would be the culprit. But you say it all worked before the update and I would expect the codec issue to be present with the earlier versions as well.