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Product Does Not Run How Can I Get My $ Back?


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Creator 2011 does not install properly. I have spent too many hours attempting to clean uninstall and reinstall. It still does not work. I searched your knowledge base and forum and all I see is "yes that is a problem, clean uninstall and reinstall."

 

Description:

Stopped working

 

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: roxiocentralfx.exe

Problem Signature 02: 5.0.0.0

Problem Signature 03: 4c402595

Problem Signature 04: System

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4a275e12

Problem Signature 07: 361a

Problem Signature 08: 10b

Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

 

 

I give up. I would like my money back. How can I do this?

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Creator 2011 does not install properly. I have spent too many hours attempting to clean uninstall and reinstall. It still does not work. I searched your knowledge base and forum and all I see is "yes that is a problem, clean uninstall and reinstall."

 

Description:

Stopped working

 

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: roxiocentralfx.exe

Problem Signature 02: 5.0.0.0

Problem Signature 03: 4c402595

Problem Signature 04: System

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4a275e12

Problem Signature 07: 361a

Problem Signature 08: 10b

Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

 

 

I give up. I would like my money back. How can I do this?

 

Contact the same place you bought it from.

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I bought it online from Roxio...

 

 

Click on the Support tab, above, and contact Customer Service.

 

You are posting to a forum. The folks, who help out here, are not Roxio people, so this is not our software.

 

Did you follow the "Preparing Your Computer....... in the following link?

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN&PARAMS=set-locale=en

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