Michael Legg Posted September 20, 2010 Report Share Posted September 20, 2010 Having spent a day doing all o fthe recommended fixes I still can't get 2011Pro to install. The porblem has always been: 09/20/10 15:50:10 - Executing setup action: InstallActions.EMC_130.Install 09/20/10 15:50:10 - Action InstallActions.EMC_130.Install return code: 0 09/20/10 15:50:10 - Action InstallActions.EMC_130.Install is Sync 09/20/10 15:50:10 - Action InstallActions.EMC_130.Install has SyncHandle not equal NULL. 09/20/10 15:50:10 - Installing Package: 'D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\Roxio Creator 2011 Pro.msi', with Properties: 'REBOOT=ReallySuppress TRANSFORMS="D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\1033.mst" VIRTUALDRIVE64_13=SKIP VIDEOCAP_USB_X64=SKIP STREAMER_SVR_X64=SKIP RBVIRTUALFOLDER64_0160=SKIP BOTPRODUCT_A64=SKIP STREAMER_CLT=SKIP STREAMER_SVR_X86=SKIP GOOGLE_TOOLBAR=SKIP GOOGLE_CHROME=SKIP SMARTSOUND_50=SKIP INSTALLERDIR="D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\" ARPSYSTEMCOMPONENT=1 ROX_KEYTEXT=BG-H482U-B647F-P6QDL DESKTOPICON=always QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files\Roxio 2011\" MPI_SUITE_ID={4433FF9E-AF21-4E41-B296-4E13BF4D52F5} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL' 09/20/10 15:50:40 - Execution of Windows Installer package 'D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\Roxio Creator 2011 Pro.msi' finished with exit code = 1603 09/20/10 15:50:40 - Updating install progress: 9 / 15, (null) 09/20/10 15:50:40 - Action InstallActions.EMC_130.Install failed with exit code 1603. 09/20/10 15:50:40 - Installation failed with error code 1603 09/20/10 15:50:40 - Rolling back installation I have just put 2010Pro back without any problem... Link to comment Share on other sites More sharing options...
gi7omy Posted September 20, 2010 Report Share Posted September 20, 2010 a quick check (I'm assumning you have the download version from Roxio) is to open the .exe file with winzip or winrar and extract th contewnts to a foulder anywhere on the computer. Open that folder and run setup.exe from there. If it fails to extract, you have a corrupt download and you'll need to get it again. Link to comment Share on other sites More sharing options...
Sonic Boom Posted September 20, 2010 Report Share Posted September 20, 2010 Exit code 1603 is a generic error code from the msi installer. Can you zip up and send me the EMC_130_install.log file? Sending you PM with email address. Link to comment Share on other sites More sharing options...
Michael Legg Posted September 20, 2010 Author Report Share Posted September 20, 2010 I did check the download packages by unzipping them - and downloaded twice just in case... Link to comment Share on other sites More sharing options...
Michael Legg Posted September 20, 2010 Author Report Share Posted September 20, 2010 Exit code 1603 is a generic error code from the msi installer. Can you zip up and send me the EMC_130_install.log file? Sending you PM with email address. I have sent this thanks Link to comment Share on other sites More sharing options...
Michael Legg Posted September 22, 2010 Author Report Share Posted September 22, 2010 Thank you Du. The problem was privileges for SYSTEM and Administrator on a second drive where pictures are stored. You were much more help than Roxio Support! Link to comment Share on other sites More sharing options...
jesusmalgames Posted November 21, 2010 Report Share Posted November 21, 2010 DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9 I got it to work! My Roxio 2011 program is a link download not a Disc, I ran the program about ten times and got installation interruption and realize it was trying to link to something and when I check the Roxio log before it did a rollback I see this: Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9. Installation failed with error code -9 And this is the link it was trying to link http://roxiocentral.roxio.com/enu/emc/v13_rox/creator-chrome-product-tour.html The programs ask to install Google tool kit and Chrome, I would so you wouldn’t have problems in installation and uninstall it later if you don’t want it after Roxio 2011 install. Turns off any device connect to the router like laptop or Xbox 360, so it wouldn’t interrupt the Roxio web link. lRan the program RoxioCreator2011PRO_JA08NXD0R14 and on the program under“Unzip to folder” Is where the program unzip temporary: C:\Users\JESUSM~1\AppData\Local\Temp Open My document and copy and paste on bar C:\Users\JESUSM~1(your name here)\AppData\Local\Temp and look for folder RoxioCreator2011PRO_JA08NXD0R14 and you will see the program setup and go to properties and do the compatibility mode and Privilege level administrator then run setup program follow installation. It works for me and I hope this help others. Link to comment Share on other sites More sharing options...
Question
Michael Legg
Having spent a day doing all o fthe recommended fixes I still can't get 2011Pro to install.
The porblem has always been:
09/20/10 15:50:10 - Executing setup action: InstallActions.EMC_130.Install
09/20/10 15:50:10 - Action InstallActions.EMC_130.Install return code: 0
09/20/10 15:50:10 - Action InstallActions.EMC_130.Install is Sync
09/20/10 15:50:10 - Action InstallActions.EMC_130.Install has SyncHandle not equal NULL.
09/20/10 15:50:10 - Installing Package: 'D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\Roxio Creator 2011 Pro.msi', with Properties: 'REBOOT=ReallySuppress TRANSFORMS="D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\1033.mst" VIRTUALDRIVE64_13=SKIP VIDEOCAP_USB_X64=SKIP STREAMER_SVR_X64=SKIP RBVIRTUALFOLDER64_0160=SKIP BOTPRODUCT_A64=SKIP STREAMER_CLT=SKIP STREAMER_SVR_X86=SKIP GOOGLE_TOOLBAR=SKIP GOOGLE_CHROME=SKIP SMARTSOUND_50=SKIP INSTALLERDIR="D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\" ARPSYSTEMCOMPONENT=1 ROX_KEYTEXT=BG-H482U-B647F-P6QDL DESKTOPICON=always QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files\Roxio 2011\" MPI_SUITE_ID={4433FF9E-AF21-4E41-B296-4E13BF4D52F5} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'
09/20/10 15:50:40 - Execution of Windows Installer package 'D:\Doc\Downloads\Roxio\RoxioCreator2011PRO_JA08AXD0R14\EMC_130\Roxio Creator 2011 Pro.msi' finished with exit code = 1603
09/20/10 15:50:40 - Updating install progress: 9 / 15, (null)
09/20/10 15:50:40 - Action InstallActions.EMC_130.Install failed with exit code 1603.
09/20/10 15:50:40 - Installation failed with error code 1603
09/20/10 15:50:40 - Rolling back installation
I have just put 2010Pro back without any problem...
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