Installation Bug For Certificate Missing

[p412]

Is there any patch to recover or regenerate the missing certificate?

I have a new Creator 2011 Pro and Windows 7 Professional 64bit. laptop.

I used the CD media to install and went through all installation procedures without error.

When I open any ROXIO applicationx, I got this message "certificate missing .....

It is the same after rooting the machine for taking registration effects,

 

 

I do not think it is OS or 64bit issuee. I believe that the ROXIO installation program is buggy and could not generate the certificate corectly. Right now, there is no way to update it..

 

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[gi7omy]

Check this thread:

 

http://forums.support.roxio.com/topic/67649-missingcorrupt-certificates-c2011-pro/

[Miggy]

I've been having the same issue since this weekend and have installed/reinstalled about a half dozen times on Windows 7 Ultimate 64-bit. I have viewed that referenced thread and several others -- and followed the exhaustive manual clean-up after each failed installation/uninstall where the application supposedly removes itself successfully. I've done clean installs, used Revo uninstaller to get rid on tons of junk the Roxio uninstaller leaves behind for some reason, used the DeleteCert batch file -- but I still get "the certificate file is missing or has been corrupted. Please re-install it." Then, it says "No permissions to launch application."

 

I had Roxio Creator 2010 Pro but didn't have it installed when doing the upgrade as I repartitions my drives about four months ago. Is the 2010 version needed on the drive for the upgrade to work? I also putchased the download version via digital river. The repair doesn't work because it's looking for temporary folders the setup deletes after the install of the disk one exe.

 

Pretty frustrating to have such instalation difficulties on a commercial product where users are executing batch files, editing registry settings, and deleting folders upon folders -- after the add/remove process runs successfully.

 

This is a very specific error and mass install/reinstall is just a whip. All this said, I really like the 2009 and 2010 products and it have very nice features.

[gi7omy]

OK - it doesn't need an earlier version installed (it's not an update)

 

To install - open the downloaded .exe file with winzip or winrar, extract the contents to a temp folder anywhere at all and run setup.exe from that folder (it's a self-extracting archive file)

 

Let us know how that works (at least it will be able to see the needed files)

[Miggy]

I bite the bullet and repurchased. I still got the certificate missing error after an install, most likely because I still had something somewhere from my six or seven previous install attempts last month. However, running the RepairLicense2011.exe fix did indeed fix the corrupt certificate and the software is working.

 

Thanks you for the patch and forum support to both of you!!!

[Miggy]

OK - it doesn't need an earlier version installed (it's not an update)

 

To install - open the downloaded .exe file with winzip or winrar, extract the contents to a temp folder anywhere at all and run setup.exe from that folder (it's a self-extracting archive file)

 

Let us know how that works (at least it will be able to see the needed files)

 

Extracted the files to another folder and ran the repair. I had to drill down to a half dozen folders, but it did find the files needed for the repair. Thanks for the tip. It repaired and said it was successful. Unfortunately, after all that and a five minute black screen upon a reboot -- when I tried to run the application I got the same response boxes with the certificate missing/corrupt and no permissions error.

[Miggy]

You can ignore. A half-dozen install/reinstalls is enough for me. I just got a refund and will try it in a few months once the installation bugs are worked out.

[Sonic Boom]

We created a fix today for Creator 2011. Close down all Roxio apps and then run the following RepairLicense2011.exe

 

http://www.dutran.com/Roxio/RepairLicenseC2011.zip

 

Please post if this works for you. Also we need information on what machines this is reproducing on.

Please post your Operating System and Machine Manufacturer/Model.

[Miggy]

I already got a refund. Has anyone tried this fix and it worked? I'm a big fan of the software and would buy it in a heartbeat if I knew it would install. But, I've already stuck a fork in my eye after six or seven failed Creator 2011 Pro installations and only have one eye left.

[gi7omy]

It has been tried and it has worked.

 

It's also a known problem caused by McAfee - if that's installed it has to be stopped completely before installation. It's not a Roxio bug (if it was it would be far more common than it is).

 

If anything it's a McAfee bug, but the installation does come with the standard instruction for any software package to 'shut down all running applications' and this INCLUDES any anti-virus software