Creator 2011 Not Available At Office Depot

[Love my computer]

Yesterday, I purchased Roxio Creator software from my local Office Depot store. When I arrived home, I examined my new purchase and discovered no mention of the 3D capability. This is when I realized that instead of purchasing Creator 2011 as I intended, I actually purchased Creator 2010 at full price. I returned to Office Depot and they informed me that they are not carrying Creator 2011.

 

I stopped by several local Staples stores and they do not have the Creator Pro 2011 either, they just stock the 2010 versions.

 

How do I upgrade this to 2011 without paying again?

[Love my computer]

This isn't a single retailer issue; I cannot locate 2011 at Staples, Office Depot or Newegg - I doubt all of these retailers got together and conspired to sell their old stock.

 

I would sincerely doubt that statement (that there's a motivation for leaving old stock). Most places will discount their old stock - your supplier didn't but sold it to you 'as new'. giving you the impression that it was the latest. It wasn't Roxio that did that.

 

Why are you so intent on blaming the maker for something a retailer did?

[Guest ivanatrox]

re: Love my computer

 

Please PM me your ticket number with our support so that I can help you with the upgrade.

 

Thanks

 

Ivan

[REDWAGON]

You're still comparing the Creator Pro 2011 box to the Creator 2010 box; try comparing the Creator Pro 2011 box to the Creator Pro box 2010 - they are extremely similar.

 

 

 

I see where you are correct when you compare Pro to Pro boxes rather than Pro to just C2010---Thanks

 

Frank...

[Love my computer]

Hi Ivan,

 

I'm not sure what you mean by "PM", please forgive me for my ignorance.

 

My support ticket number is: 1047558

 

Thanks for offering to assist me; I don't seem to be getting anywhere with this issue.

 

Mark

 

 

re: Love my computer

 

Please PM me your ticket number with our support so that I can help you with the upgrade.

 

Thanks

 

Ivan

[Love my computer]

Frank,

 

In the Office Depot and Staples stores I have visited, the salespersons all seem to be confused as well by the packaging being so similar between the 2010 and 2011 versions. In all cases, the salespersons and managers all believed they were selling the current product based on the 2010 listed on the box. In addition, every one of them suggested purchasing the 2010 product and contacting Roxio for a free upgrade - this is based on software industry norms for consumers that buy software during upgrade periods. I'm just surprised that Roxio is giving me such a hard time about swapping the 2010 product for the 2011 product, Roxio's own press releases committed to having the 2011 product at the major "authorized retailers" in early September 2010.

 

I see where you are correct when you compare Pro to Pro boxes rather than Pro to just C2010---Thanks

 

Frank...

[ogdens]

Frank,

 

In the Office Depot and Staples stores I have visited, the salespersons all seem to be confused as well by the packaging being so similar between the 2010 and 2011 versions. In all cases, the salespersons and managers all believed they were selling the current product based on the 2010 listed on the box. In addition, every one of them suggested purchasing the 2010 product and contacting Roxio for a free upgrade - this is based on software industry norms for consumers that buy software during upgrade periods. I'm just surprised that Roxio is giving me such a hard time about swapping the 2010 product for the 2011 product, Roxio's own press releases committed to having the 2011 product at the major "authorized retailers" in early September 2010.

 

 

 

 

Your best bet is wait for a response from your response in post #24.

[ogdens]

Your best bet is wait for a response from your response in post #24.

 

 

FYI

 

A major supplier in Canada is selling C2011 for $59......it also sells C2010 for $99 (http://www.futuresho...lowSecure=True)

 

Amazon,ca does not sell C2011 nor does Best Buy Canada.

 

Best buy USA sells C2011 Pro for $99 and C2010 Pro for $129.

[gi7omy]

Frank,

 

In addition, every one of them suggested purchasing the 2010 product and contacting Roxio for a free upgrade - this is based on software industry norms for consumers that buy software during upgrade periods.

 

 

To me that sounds like their sales manager has said "Look - we've a lot of last year's stuff on our hands. Let's shift them and if anyone complains it's last year's software, just tell them to go complain to Roxio for a free upgrade".

 

Honest business tactics? I doubt it.

[Love my computer]

Perhaps Roxio has the motivation to leave old versions in the retail channel. This statement is from Roxio's support website and details the difference between their telephone support at $1.89 per minute and their free telephone support for new products. Under these conditions, and Roxio's lousy upgrade policy, why would any customer choose to purchase a non-current version?

 

Flagship Telephone Support

 

Roxio offers complimentary telephone support for our flagship products within the first 90 days of purchase.

 

Our flagship products include: Creator 2011, Toast 10 and DVDit Pro HD.

No other versions or products will be supported through this phone number. Please note that the use of this complimentary service does not guarantee resolution of the issue.

 

To initiate a complimentary technical support call, toll-free, 1-877-793-7471

 

Hours of operation:

 

Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.

 

 

 

To me that sounds like their sales manager has said "Look - we've a lot of last year's stuff on our hands. Let's shift them and if anyone complains it's last year's software, just tell them to go complain to Roxio for a free upgrade".

 

Honest business tactics? I doubt it.

[gi7omy]

I would sincerely doubt that statement (that there's a motivation for leaving old stock). Most places will discount their old stock - your supplier didn't but sold it to you 'as new'. giving you the impression that it was the latest. It wasn't Roxio that did that.

 

Why are you so intent on blaming the maker for something a retailer did?

[Love my computer]

You're still comparing the Creator Pro 2011 box to the Creator 2010 box; try comparing the Creator Pro 2011 box to the Creator Pro box 2010 - they are extremely similar.

 

These two different Roxio Creator program boxes are quite different to me

 

Frank...

[ogdens]

This isn't a single retailer issue; I cannot locate 2011 at Staples, Office Depot or Newegg - I doubt all of these retailers got together and conspired to sell their old stock.

 

 

 

Staples, Newegg, and BestBuy all have it.

 

 

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=roxio&x=0&y=0

 

http://www.bestbuy.com/site/olspage.jsp;jsessionid=90455D658FD195B2BAD3770034684F31.bbolsp-app05-50?_dyncharset=ISO-8859-1&_dynSessConf=-3249464835075436833&id=pcat17071&type=page&st=roxio&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960

 

http://www.staples.com/office/supplies/StaplesSearch?errorUrl=zipcode&storeId=10001&searchkey=roxio&jspStoreDir=Staples&zipCode=12765&ts=1286117305347&langId=-1&catalogId=10051&ddkey=StaplesZipCodeAdd

[Love my computer]

Check again;

 

Newegg only has Creator 2010, not 2010 (either version)

 

Staples lists Creator 2011 on their website, but their stores do not stock 2011, just 2010

 

I did not check Bestbuy initially, it appears they have 2011 in stock on their website, not sure what their stores carry.

 

Office Max's website does not carry 2011, just 2010.

 

 

 

Staples, Newegg, and BestBuy all have it.

 

 

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=roxio&x=0&y=0

 

http://www.bestbuy.com/site/olspage.jsp;jsessionid=90455D658FD195B2BAD3770034684F31.bbolsp-app05-50?_dyncharset=ISO-8859-1&_dynSessConf=-3249464835075436833&id=pcat17071&type=page&st=roxio&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960

 

http://www.staples.com/office/supplies/StaplesSearch?errorUrl=zipcode&storeId=10001&searchkey=roxio&jspStoreDir=Staples&zipCode=12765&ts=1286117305347&langId=-1&catalogId=10051&ddkey=StaplesZipCodeAdd

[ogdens]

Check again;

 

Newegg only has Creator 2010, not 2010 (either version)

 

Staples lists Creator 2011 on their website, but their stores do not stock 2011, just 2010

 

I did not check Bestbuy initially, it appears they have 2011 in stock on their website, not sure what their stores carry.

 

Office Max's website does not carry 2011, just 2010.

 

 

 

 

 

This post is going now where..... we could go on forever, this store has it, this store doesn't.....

 

Fini

[malatekid]

This isn't a single retailer issue; I cannot locate 2011 at Staples, Office Depot or Newegg - I doubt all of these retailers got together and conspired to sell their old stock.

 

 

The "conspiracy theory" will not go anywhere. Have you sent the PM to Ivanatrox (post #22)? If so, wait for a couple of business days for his response to you.

[Love my computer]

Yes, I sent a reply to Ivan (visible in this subject thread), but I don't know who Ivan is or how he can assist nor have I heard anything further from him. So far, the responses from Roxio have not been encouraging.

 

The "conspiracy theory" will not go anywhere. Have you sent the PM to Ivanatrox (post #22)? If so, wait for a couple of business days for his response to you.

[ogdens]

Yes, I sent a reply to Ivan (visible in this subject thread), but I don't know who Ivan is or how he can assist nor have I heard anything further from him. So far, the responses from Roxio have not been encouraging.

 

 

 

He is a Roxio moderator, look at post #22 under his name.

[grandpabruce]

Yes, I sent a reply to Ivan (visible in this subject thread), but I don't know who Ivan is or how he can assist nor have I heard anything further from him. So far, the responses from Roxio have not been encouraging.

 

He wanted your to pm him, because he isn't always on the forum. To pm him, click on the envelope icon, below his avatar.

[Love my computer]

Grandpa Bruce,

 

Thank you so much for explaining the "PM" feature to me - I will PM Ivan as he requested.

 

Mark

 

He wanted your to pm him, because he isn't always on the forum. To pm him, click on the envelope icon, below his avatar.

[grandpabruce]

Grandpa Bruce,

 

Thank you so much for explaining the "PM" feature to me - I will PM Ivan as he requested.

 

Mark

 

Mark, you are welcome, and I hope that he can get you up and running.

[gi7omy]

I don't know the law in the US but over here it's the end dealer who is responsible and claims are against them rather than the maker. It's as if you bought a car from an agency and found it was last year's model - you don't sue Ford, you sue the vendor.

 

I don't think by the way that there are 'authorised' dealers - most places just order at wholesale rates and hen re-sell (I could be wrong there but I've a feeling that's the case)

 

The bottom line is the retailer SHOULD have told you it was last year's software. Claiming they 'hadn't had it shipped' is buck-passing.

 

If you purchased it on the grounds that it was for 3D work, then the goods are not suitable for the purpose and you SHOULD be entitled for a refund (over here you would be, but, as I said, I don't know what the US version of the law says)

[ogdens]

Yesterday, I purchased Roxio Creator software from my local Office Depot store. When I arrived home, I examined my new purchase and discovered no mention of the 3D capability. This is when I realized that instead of purchasing Creator 2011 as I intended, I actually purchased Creator 2010 at full price. I returned to Office Depot and they informed me that they are not carrying Creator 2011.

 

How do I upgrade this to 2011 without paying again?

 

Return your Creator 2010 to Office Depot and shop around for Creator 2011 or go here http://www.roxio.com/enu/products/allproducts.html

[Jim_Hardin]

That's a bummer!

 

I know better and still got caught up buying older version of some software even after I scrutinized the packages!

 

That was not a Roxio product and even when I realized I had the older version, I still could not find anything on the box to tip me off!!!

[Love my computer]

My comments were really intended for Roxio; they need to assume some responsibility for their "authorized retailers" continuing to confuse consumers by selling old versions of their product at full retail price. Roxio profits by this obnoxious business model by requiring customers to pay for another version upgrade or by purchasing a new product at the current version.

 

In addition, Roxio has advertised Tivo support since Creator 2009 which I also own. The support for Tivo in this version encodes so slowly that it is not a practical solution - I finally gave up trying to get Roxio's technical support folks to fix this in Creator 2009.

 

Return your Creator 2010 to Office Depot and shop around for Creator 2011 or go here http://www.roxio.com/enu/products/allproducts.html

[Brendon]

My comments were really intended for Roxio;

 

Then perhaps you should send your comments direct to Roxio, rather than post them on a customer-manned support board. The volunteers here are helping other users to use the software, not to handle criticism for company policy.

 

I would point out that the boxes holding Creator 2010 and Creator 2011 are quite different, and it's a bit unfair to criticize Roxio just because you didn't ask for Creator 2011 at the start of your transaction at Office Depot. However no doubt you can cover that when you write to them.

 

Thank you.