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Even With Sp2 Options Button On Video Copy And Convert Causes Crash


Tune60
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(I have exactly the same problem, Win7 32b, already did a regular uninstall/install and also the 'extensive' one according to 207CR knowledge base article. All to no avail... Definitely need to be able to select Dutch subtitles...)

 

For Digital Guru:

 

My installation of Creator 2010 has the "Options Button on Video Copy and Convert causes crash" problem which is listed as being fixed in SP2. I have applied SP2 but I still experience the problem:

 

1) launch "Copy and Convert Video"

2) click the Options button (upper right corner)

3) click Cancel on the Options dialog

4) get a Microsoft Windows dialog stating that "Roxio VideoConvert has stopped working". Crash details are as follows:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoConvert12.exe

Application Version: 12.2.2.9

Application Timestamp: 4bd68d24

Fault Module Name: StackHash_42fa

Fault Module Version: 6.1.7600.16559

Fault Module Timestamp: 4ba9b21e

Exception Code: c0000374

Exception Offset: 000c2913

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 42fa

Additional Information 2: 42faafdc85ec364596f74cf07d4746b4

Additional Information 3: 2206

Additional Information 4: 22064a87551c0e5b70b151d64754db35

 

My System:

 

Windows 7 Home Premium 32b with 78 Gb free disk space on C:

Intel X38, Core Duo E8650, 2Gb mem

 

Roxio Creator 2010

Version: 1.2.193 SP2.1; 5.0.0.0

Build: 121B93A, R03; 500B22A, 03

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