I am trying to capture streaming audio from the Internet using Spin Doctor, as described in the Spin Doctor User Guide (esp. pp 22ff). I have repeatedly talked to Roxio tech support both by phone and via email. Finally they had me provide a copy of my System Profiler file and "escalated" the ticket. The result of that was to tell me to uninstall and reinstall the Toast 10 program (something I had already done multiple times). I did it one more time without success. Here is the response I provided back to tech support, describing what I did and what the problem is. I'm wondering if anyone else has encountered this problem and found a solution.
MY REPORT TO ROXIO TECHNICAL SUPPORT: I uninstalled the software and re-installed it per your instructions. Once in Spin Doctor I also installed Audio Capture Support, closed Spin Doctor, and re-opened it. The Start Auto Music Capture button was active. Following the instructions in your Spin Doctor User Guide (page 22) I went selected "start a new recording" and selected various parameters. CDSD Audio Capture was one of the input options. I clicked on the "start" button and immediately got an error message. After that the Auto Music Capture button was no longer active and CDSD audio capture was no longer one of the input options.
I am trying to capture streaming audio from the Internet using Spin Doctor, as described in the Spin Doctor User Guide (esp. pp 22ff). I have repeatedly talked to Roxio tech support both by phone and via email. Finally they had me provide a copy of my System Profiler file and "escalated" the ticket. The result of that was to tell me to uninstall and reinstall the Toast 10 program (something I had already done multiple times). I did it one more time without success. Here is the response I provided back to tech support, describing what I did and what the problem is. I'm wondering if anyone else has encountered this problem and found a solution.
MY REPORT TO ROXIO TECHNICAL SUPPORT: I uninstalled the software and re-installed it per your instructions. Once in Spin Doctor I also installed Audio Capture Support, closed Spin Doctor, and re-opened it. The Start Auto Music Capture button was active. Following the instructions in your Spin Doctor User Guide (page 22) I went selected "start a new recording" and selected various parameters. CDSD Audio Capture was one of the input options. I clicked on the "start" button and immediately got an error message. After that the Auto Music Capture button was no longer active and CDSD audio capture was no longer one of the input options.
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