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Result Code = 36


jgmatera
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I purchased Toast 10 about 5 days ago. It is running on Snow Leopard. I have flawlessly converted 20 DVDs (to MPEG-4) with home video on them that is not copy protected. All of sudden I am getting an error message saying that the DVDs may be copy protected. They are not. I burnt 8mm home video to the DVDs myself. Message is "Result Code = 36.

 

Any ideas?

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I purchased Toast 10 about 5 days ago. It is running on Snow Leopard. I have flawlessly converted 20 DVDs (to MPEG-4) with home video on them that is not copy protected. All of sudden I am getting an error message saying that the DVDs may be copy protected. They are not. I burnt 8mm home video to the DVDs myself. Message is "Result Code = 36.

 

Any ideas?

Maybe it will help to shut down the Mac and then restart it. You also might try trashing the Toast plist and prefs files in your User>Library>Preferences folder. I've seen this happen (rarely) and then it just worked the next time I inserted the disc, so I don't know its cause or cure.

Edited by tsantee
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You may well have sorted out this problem yourself already, but I do know that one thing that can give false 'copyright protected' notices is using squared off brackets - i.e. these bad boys [ ] as opposed to these bad boys ( ) - in either the file name or the enclosing folder.

 

So, for example if you have a folder called Laura's Wedding [2009] and an ISO or VIDEO_TS folder inside, even if the file name itself doesn't include brackets, the brackets in the parent folder name seems to sometimes trigger off a false 'copyright protected' notice in Toast 10.

 

It's happened to me and, after having read of the problem and solution on another website, I re-named the parent folder and dumped the brackets. The same files then burnt with Toast 10 perfectly. I now make sure that all projects have no squared-off brackets in either the folder or file names. The issue doesn't happen all the time with brackets in Toast 10, but it can cause problems.

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Incidentally, while I remember in relation to what I've said above, I've found that there are occasions - particularly with an ISO file - where Toast doesn't recognize the change of name. So if, for example, you have an ISO named Lauraswedding[2009], you can change the name to LaurasWedding.iso, but when you go to burn, it still reads the name as Lauraswedding[2009].iso and refuses to burn, giving the false copyright protection notice.

 

The way around this is to open the ISO with DiskImageMounter (the default app) which will then throw up the ISO as a folder. You can click on this to see the AUDIO_TS and VIDEO_TS folders inside. Copy the VIDEO_TS folder, create a new parental folder - Lauraswedding for example - and paste the VIDEO_TS file from the original ISO inside.

 

Instead of copying the ISO image file using Toast, you create a DVD using the "VIDEO_TS Folders" option. Toast will read the VIDEO_TS as being from the new parental folder - in this instance Lauraswedding - and since the new encompassing/parental folder doesn't have squared off brackets >>>[ ]<<<< in its name, it won't give the false copyright protection notice and should burn without problems.

Edited by HoldTheMayo
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Adding this in much later, because I had trouble finding this information, so maybe this solution will be helpful for the next poor sucker. Like the OP, I've been getting this error with something that couldn't possibly be copy-protected: a vinyl LP that I recorded, and I'm only having trouble with one. I'm getting this error when trying to save as disc image. I'm not sure about how this works with video, but the audio tracks have an option for digital copy protection, which is automatically selected. It's easy to uncheck the box and hit the "apply to all" button, but you have to "get info" on a file in the project folder, and find the page with this option. It seems that I once forgot to do this, and Toast never updated with the correct information. The process goes very quickly to 39%, so it's clearly not starting the whole thing over fresh, it's trying to restart from where it left off last time.

 

I got around this by creating a new folder. My recordings come out as one big file that I split into tracks using an audio editor. I saved new copies of the tracks into that new folder, and dragged those into Toast. I made sure that the "digital copy protection" was unchecked, and saved the disc image into that new folder. This time, it worked. There were no "square brackets" filenames involved. It looks like once Toast got confused, it required changing to a different directory to get it to work correctly.

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