Videowave Timeline Causes Crash

[JohnHall]

Hi, I have just installed Creator 2011 and I cannot select the Timeline tab in VideoWave. If I select it the program hangs for 30 seconds and then crashes the whole program. This happens with or without a video loaded. I have tried an un-install and a re-install and I get the same problem.

 

I get the following in IE: C:\Users\John\AppData\Local\Temp\RxErrorReport.html and all it displays is "Error."

 

Running Win7 Prof 64bit.

 

Any suggestions?

[JohnHall]

Hi, I have just installed Creator 2011 and I cannot select the Timeline tab in VideoWave. If I select it the program hangs for 30 seconds and then crashes the whole program. This happens with or without a video loaded. I have tried an un-install and a re-install and I get the same problem.

 

I get the following in IE: C:\Users\John\AppData\Local\Temp\RxErrorReport.html and all it displays is "Error."

 

Running Win7 Prof 64bit.

 

Any suggestions?

 

After posting this I noticed on another problem somebody quotes "IE9 Beta causes problems" or something like that. Sure enough I un-installed IE9 and the problem is now fixed.

[sboat6579]

Hi I have the same problem. I am running a Windows 7 64 bit system with 8gigs of memory. The install of Roxio Creator Pro 2011 goes fine, and the 1st time using "Videowave" to advance edit video works...then when system installs new updates, and the Sep 2010 service pack, ole! Videowave, when selected bombs out. I hate to say this, but everytime, bar none, that I've purchased a Roxio product, some incompatibility error comes up and makes use of the product back to ZERO. I would like my money back--I think your product is the best advertisement for your competitor.

[bimicher]

Hi I have the same problem. I am running a Windows 7 64 bit system with 8gigs of memory. The install of Roxio Creator Pro 2011 goes fine, and the 1st time using "Videowave" to advance edit video works...then when system installs new updates, and the Sep 2010 service pack, ole! Videowave, when selected bombs out. I hate to say this, but everytime, bar none, that I've purchased a Roxio product, some incompatibility error comes up and makes use of the product back to ZERO. I would like my money back--I think your product is the best advertisement for your competitor.

 

If you have the same problem then uninstall IE Beta 9!

 

BTW, you are not getting any refund from me or anybody else here. We are just users not Roxio support or Customer Service.