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Cineplayer/cineplayer Bd - Black Screen And No Sound


lkadlec
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I initially had the regular Cineplayer that was installed with my Roxio Creator 2010. I tried playing some commercial DVDs with it, but they would not play. The disc would "spin up," the program would open, and the stop and pause buttons would light up, as if the disc were playing, but the actual program window (where the video should be) was black and there was no sound. If I pressed stop and closed the window, and then started the player again, Cineplayer would ask if I wanted to resume playback, as if the DVD had been playing in the first place. I did some looking on line, and found one article in the Roxio Knowledgebase, but it told me to basically decrease all of my video settings (which sort of defeats the purpose of my hi-def screen). I tried several of them anyway, and that didn't help. I found a reference in some forum or other to creating a new account, but I didn't get that - I'm not signing into any account to play my discs. Also, both CorelWinDVD and Windows Media Player (both of which came with my laptop) could play the discs fine.

 

Since I have a Blu-ray drive in my computer, I decided to give Cineplayer BD a try. I purchased it from the Roxio Online store. The download and install went fine. I put in one of the DVDs that wasn't playing before, and it worked perfectly! All other DVDs I've tried so far work.

 

HOWEVER, I am now having the same problem I had with the original software with some Blu-ray discs (or at least one disc - I only own a couple of BDs). I had a copy of the Star Trek reboot Blu-ray, and I tried it with both Cineplayer BD and CorelWinDVD - both worked fine (except for a spot where the disc itself appears to be bad, but that's another story and I saw the issue with both players). I just bought the new Robin Hood Blu-ray. I put it in my drive. The BD "spins up," Cineplayer BD launches, I get the warnings, the opening screen from Universal, etc. I can access the menus. If I recall correctly, the trailers for coming attractions play (I'd have to go back and check for sure). However, when I tell the program to play the movie, I am back to the black screen and no sound problem. Again, the player "looks" like it's paying the disc - the play button is grayed out, while the pause and stop buttons are "live," but there is no picture or sound. If I go to the chapter menu and try to skip ahead to a later part of the movie, Cineplayer BD allows me to select a chapter, and it does go to it, but I only see about a second or two of the beginning of the chapter and then it's a black screen and no sound again. I tried playing the same disc (Robin Hood) with CorelWinDVD, and it plays perfectly.

 

At this point, I'm strongly considering just returning the new program, but would love to hear if anyone knows of any fixes.

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I'm confused.

 

First C2010 needs C2010 Cineplayer BD play plugin, C2010 Cineplayer BD plugin is not sold anymore on the Roxio site.

 

C2011 needs C2011 Cineplayer BD play plugin, C2011 Cineplayer BD plugin is sold on the Roxio site.

 

You state you have C2010, what Cineplayer BD play plugin do you have?

 

When did you buy it from the Roxio site?

 

One thing folks don't understand about BD, they are constantly changing the protection so folks can't copy them, the new Robin Hood is a good example. My Panasonic settop player took quite a while to load the disc, soon I'll probably need a firmware update to view new disc's. What happens when company's don't update the software or hardware to play the new protected disc's? :angry2:

Edited by cdanteek
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I'm confused.

 

First C2010 needs C2010 Cineplayer BD play plugin, C2010 Cineplayer BD plugin is not sold anymore on the Roxio site.

 

C2011 needs C2011 Cineplayer BD play plugin, C2011 Cineplayer BD plugin is sold on the Roxio site.

 

You state you have C2010, what Cineplayer BD play plugin do you have?

 

When did you buy it from the Roxio site?

 

One thing folks don't understand about BD, they are constantly changing the protection so folks can't copy them, the new Robin Hood is a good example. My Panasonic settop player took quite a while to load the disc, soon I'll probably need a firmware update to view new disc's. What happens when company's don't update the software or hardware to play the new protected disc's? :angry2:

 

I don't have any plugin - I do have C2010, but I bought the standalone version of Cineplayer BD, not the plugin for C2010 (which I was unaware of)(maybe because it's not sold anymore). I bought it yesterday.

 

Given what you're saying about your experience with the Robin Hood BD, and about BDs in general, I'm thinking that what may be going on is an issue between this particular disc and my player (though the previous version of Cineplayer I had, that came with C2010 was having issues playing regular DVDs). Perhaps what I need to do is buy some older BD and see if Cineplayer works with that.

 

Also, FYI, I'm now noticing that while CorelWinDVD *plays* the new Robin Hood fine, it gets hung up sometimes when I try to stop the disc - if I play briefly and stop it's fine, but after its been playing for a while I can pause, change chapters, get the menus, etc. fine, but when I hit "stop" to exit the disc altogether, it is either really slow or hangs completely. Perhaps this BD is just cranky.

Edited by lkadlec
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Yes - that's what I bought.

 

I have not been able to find a firmware update for my DVD/BD drive.

 

Open the Cineplayer program under tools, look for a updater, see if Cineplayer has a update?

 

In my signature # 2 Firmware HG, check on your drive, unless it's a OEM that came with your PC from Dell and the like?

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Open the Cineplayer program under tools, look for a updater, see if Cineplayer has a update?

 

In my signature # 2 Firmware HG, check on your drive, unless it's a OEM that came with your PC from Dell and the like?

 

Already looked for Cineplayer update - none found.

 

My drive isn't on your list.

 

I realized I was searching with Optiarc BD5500H instead of Optiarc BC5500H, but changing the letter so far isn't helpful, and if I ask Windows, via device manager, to look for a newer driver it says that there isn't one.

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Already looked for Cineplayer update - none found.

 

My drive isn't on your list.

 

I realized I was searching with Optiarc BD5500H instead of Optiarc BC5500H, but changing the letter so far isn't helpful, and if I ask Windows, via device manager, to look for a newer driver it says that there isn't one.

 

Where and how did you get the drive?

 

:lol::lol: Having windows look for new drivers is a joke.. Besides Firmware isn't a driver!

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Where and how did you get the drive?

 

:lol::lol: Having windows look for new drivers is a joke.. Besides Firmware isn't a driver!

 

Yeah, I realized after I wrote that that you were talking about firmware and I was talking about drivers - my bad. I don't usually use Windows to look for drivers - I was just having a lot of trouble finding anything at all related to my drive (though part of that was presumably that I initially used BD instead of BC in the model number).

 

In answer to your question the drive came in my Sony VAIO laptop.

 

Doing a Google search with the correct drive (Optiarc BC5500H) gets me a page on that drive (http://www.sony-optiarc.us/en/products/slim-line-drives/bc5500h), and there's a link on that page for "Firmware Download," but when you click on it the downloads available for "Standard Slimline products for Notebooks" are for four other drives, not mine. There's a download for the BC5500S, which, based on the "Product Information for Previous Models," page, is an previous (and different) drive model.

 

So...even if I go to the company's product page for my drive, I don't find a firmware update.

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Additional update:

I decided to try the DVD version of the new Robin Hood, just to see what happened. Cineplayer BD would not play that either, while CorelWinDVD again plays it without difficulty. Also, WinDVD had no problem stopping playback of the DVD version, while (as I noted above), the BD version plays fine, pauses, fine, chapters forward and back fine, but causes WinDVD to get stuck when I try to stop it if it's been playing for more than a couple of minutes. With the DVD version, Cineplayer opens, the first trailer that comes up plays fine, the menu comes up fine, but when I select "play" nothing happens, I'm just stuck on the menu screen.

 

I did some additional Google searching, and had no luck with either drivers *or* firmware for my laptops BD drive.

 

Unless there's something that Cineplayer does really well that other players don't, I'm back to being sorely tempted to try to do a return, though I've had no luck with the Roxio refund request system - I can pull up my order details, but the "request refund" option doesn't appear when my order comes up.

Edited by lkadlec
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