Norton 360 Conflicts With Roxio Directcd?

[Jim Snively]

Hi,

 

I have recently connected a Dell Dimension 400 PC to the internet. I installed Norton 360 vbersion 4 and performed a whole slew of Microsoft Updates a few of which failed to install. About this time I started getting BSOD 0x00000019 errors. Microsoft analyzed my minidumps and pointed the finger at Norton's srtsp.sys driver. Thjis morning I had a chat with Symantec who hinted that there were conflicts between Roxio DirectCD and their Antivirus product and that I should uninstall Roxio. I hesitate to do this because I use the DirectCD with the Willow Creek Backup to CD/DVD product. I was wondering if there is any update to the DirectCD program and CD driver. The Roxio drivers in Device Manager are cdr4_xp.sys, cdralw2k.sys and pwd_2k.sys all version 5.2.0.91. Also does anyone else have any information about my system crash problems?

 

Thanks,

 

Jim Snively

[sknis]

Hi,

 

I have recently connected a Dell Dimension 400 PC to the internet. I installed Norton 360 vbersion 4 and performed a whole slew of Microsoft Updates a few of which failed to install. About this time I started getting BSOD 0x00000019 errors. Microsoft analyzed my minidumps and pointed the finger at Norton's srtsp.sys driver. Thjis morning I had a chat with Symantec who hinted that there were conflicts between Roxio DirectCD and their Antivirus product and that I should uninstall Roxio. I hesitate to do this because I use the DirectCD with the Willow Creek Backup to CD/DVD product. I was wondering if there is any update to the DirectCD program and CD driver. The Roxio drivers in Device Manager are cdr4_xp.sys, cdralw2k.sys and pwd_2k.sys all version 5.2.0.91. Also does anyone else have any information about my system crash problems?

 

Thanks,

 

Jim Snively

 

If you installed the Roxio product while the anti-virus is OFF (not just paused) and if you do not use the Registry Cleaner, there is no problem.

 

You cannot have two packet writing application on your computer at the same time. For example, Drag to disc and InCd. These are programs where you format the disc and drag files to a icon so that you caan burn them to a disc. If you have more than one, they have a conflict and can screw up your operation.

 

Newer OS than XP have a built in version of packet writing applications.

[Jim Snively]

If you installed the Roxio product while the anti-virus is OFF (not just paused) and if you do not use the Registry Cleaner, there is no problem.

 

You cannot have two packet writing application on your computer at the same time. For example, Drag to disc and InCd. These are programs where you format the disc and drag files to a icon so that you caan burn them to a disc. If you have more than one, they have a conflict and can screw up your operation.

 

Newer OS than XP have a built in version of packet writing applications.

 

The Roxio product Easy CD Creator and Direct CD were preinstalled on the machine in 2002. Ran fine for 8 years while machine was only connected to an isolated network. Problems ocurred when machine was connected to the internet an N360 was installed. I found a SP2 update on Dell's site and applied it hoping it would solve the problem. It did not. I uninstalled and reinstalled N360 that did not solve the problem.

 

Looks like you are suggesting:

 

Uninstall N30. Uninstall Roxio. Reinstall Roxio and SP2. Then reinstall N360. It that right?

[sknis]

The Roxio product Easy CD Creator and Direct CD were preinstalled on the machine in 2002. Ran fine for 8 years while machine was only connected to an isolated network. Problems ocurred when machine was connected to the internet an N360 was installed. I found a SP2 update on Dell's site and applied it hoping it would solve the problem. It did not. I uninstalled and reinstalled N360 that did not solve the problem.

 

Looks like you are suggesting:

 

Uninstall N30. Uninstall Roxio. Reinstall Roxio and SP2. Then reinstall N360. It that right?

Do whatever is necesssary but do not use the Registry Cleaner nor use 360's abolity to monitor everything that is written to your hard drive as it is being written.

 

Do you have the disc for the pre-instlled program? Are you sure you want to keep Direct CD? It may bite you in the end. There are better programs for back up.

 

Yes, I would uninstall Roxio using the free Revo uninstaller in ther MODERATE MODE, clean you computer, do this and then reinstall. Reinstall 360 afterward with the above suggestions.

 

What operating system are you using?

[Jim Snively]

Do whatever is necesssary but do not use the Registry Cleaner nor use 360's abolity to monitor everything that is written to your hard drive as it is being written.

 

Do you have the disc for the pre-instlled program? Are you sure you want to keep Direct CD? It may bite you in the end. There are better programs for back up.

 

Yes, I would uninstall Roxio using the free Revo uninstaller in ther MODERATE MODE, clean you computer, do this and then reinstall. Reinstall 360 afterward with the above suggestions.

 

What operating system are you using?

 

My system is a Dell Dimension 4400 with Windows XP Professional that recently upgraded to SP3 vis Microsoft Update.

[ogdens]

My system is a Dell Dimension 4400 with Windows XP Professional that recently upgraded to SP3 vis Microsoft Update.

 

What version of Roxio Easy CD Creator do you have 4 or 5?. Version 4 does not work with XP, and some uses had problem's with 5, some with XP3 update, IE 7, and WMP 10/11, and your's came pre-installed, so who knows what the OEM version provider had on its version.