Creator 2011 Is Too Much Of A Hassle

[stanj62]

These steps should help you if you experience any of the following

(Missing applications after installation, some apps not launching correctly, installer rollsback during installation). I can't guarantee that it will resolve your issue but try it out before going through the next step of requesting advice.

 

1. Uninstall all Roxio Applications from Control Panel

2. Delete necessary Roxio reg keys by downloading and running .reg file here

a. http://www.dutran.co...llKeysC2011.zip

3. Uninstall all .NET versions from Control Panel

4. Delete cache files from hard drive manually or run batch file provided here

http://www.dutran.co...eCacheFiles.zip

 

Vista and Win7:

C:\ProgramData\Sonic\rxc.db

C:\ProgramData\Sonic\rxc13.db

C:\ProgramData\Sonic\sarlicense11.dat

C:\ProgramData\Sonic\sarlicense13.dat

C:\Users\<installed user>\AppData\Local\Sonic_Solutions (Delete whole folder)

 

5. Download and install XML 4 SP3

a. http://www.microsoft...&displaylang=en'>http://www.microsoft...&displaylang=en

6. Download and install .NET 3.5 SP1

a. http://www.microsoft...&displaylang=en

7. Copy files from Disc to hard drive. If downloaded extract them to folder on hard drive using Winzip or WinRar.

a. If files don't copy or extract you have a bad disc/download. You'll need to contact the vendor for a replacement.

8. Run installation from hard drive.

 

Something is very wrong when you have to go through all this to upgrade a product from the same company and the same product line. Proof of that is seeing 2 full pages of people looking for help already. As if that isn’t bad enough, the staff listing all the stuff to go through to fix problems with the disclaimer first; I can't guarantee that it will resolve your issue but try it out before going through the next step of requesting advice.

 

I had 2009 Ultimate installed and then went to Windows 7. Not thinking that there would be a problem with a Roxio product working with Win 7, I installed it on a clean install of Win 7 (I hadn't ran into any software prior that would not run on Win 7, why Roxio?).

 

I check the “System Requirements” before I bought Creator 2011 and nothing was listed about removing every trace of a previous install of Roxio. Other software does that for you when you install it.

 

I think that there should be a link on the product sales page directing people here so they can read this stuff before buying the product. Oh, but then some people might not buy it, I forgot...

 

And now I see that Creator 2011 does not work with Internet Explorer 9. So next year when IE 9 comes out in finalized form, am I going to be forced into upgrading to Creator 2012, after I download a 3rd party program not related to Roxio or Windows 7, edit my registry, disable my antivirus, uninstall .NET, delete a bunch of files, install .NET and XML 4 SP3, copy my Roxio disk to my hard drive and then attempt to install? I don’t think so.

 

All I want is software to work like it is supposed to without doing a bunch of editing, installing and reinstalling, and crossing my fingers hoping I found the “right” solution.

 

Seriously, is it too late for a refund??

 

 

stanj62

[gi7omy]

A couple of points:

 

1: We aren't Roxio staff unless it actually SAYS that on the user name. We're users of the product

 

2: IE9 is a BETA and is buggy. Problems with that should be addressed to Microsoft. That's what you are SUPPOSED to do when you run beta software (you are testing it). If everyone moans at other companies about problems caused by it and doesn't tell MS, the problems will remain.

 

3: The number of posters reporting problems is small compared to the number who are not having problems

 

4: You installed (or attempted to install) a product which was NOT certified for use on Windows 7 and had problems. You will have to remove all traces of it before you install a later version - hence the list of things to do.

 

Did you even attempt to try the suggestions?

[ggrussell]

Seriously, is it too late for a refund??

If you purchased from the Roxio website, I believe there is a 30 day refund.

[stanj62]

A couple of points:

 

1: We aren't Roxio staff unless it actually SAYS that on the user name. We're users of the product

 

2: IE9 is a BETA and is buggy. Problems with that should be addressed to Microsoft. That's what you are SUPPOSED to do when you run beta software (you are testing it). If everyone moans at other companies about problems caused by it and doesn't tell MS, the problems will remain.

 

3: The number of posters reporting problems is small compared to the number who are not having problems

 

4: You installed (or attempted to install) a product which was NOT certified for use on Windows 7 and had problems. You will have to remove all traces of it before you install a later version - hence the list of things to do.

 

Did you even attempt to try the suggestions?

 

1: We aren't Roxio staff unless it actually SAYS that on the user name.

 

I understand that. As it shows in my post, the person I quoted was "Sonic Boom" and he describes himself as;

Sonic Boom

Digital Master

Group:Roxio Staff <<<

Posts:372

Joined:14-September 07

Gender:Male

 

2: IE9 is a BETA and is buggy. Problems with that should be addressed to Microsoft.

 

I'm not so sure that the problem is with IE9. I have been running IE9 for a month or so before I installed Roxio Creator 2011 on my computer - and from what I've experianced it is NOT buggy. I have not had a problem with it. I had been running IE9 with AVS converting software and many freeware programs without a problem. I wanted to upgrade to a more complete, "all-in-one" reliable suite and I ran into problems with Roxio Creator 2011. I'm not convinced the problem is with IE9 since Roxio seems to be the only software I've found that has issues with it. I'm even using it now to make this post.

 

3: The number of posters reporting problems is small compared to the number who are not having problems

 

One thing that most companies strive for is the theoretical concept of "zero problems" whether they produce automobiles, refrigerators, software or whatever. To have a product out for 2 months that does not have a patch or update to make it compatible with an intigrated subpart of an operating system such as IE9 inside the Windows operating system baffles me. (Maybe a product recall?)

 

4: You installed (or attempted to install) a product which was NOT certified for use on Windows 7 and had problems. You will have to remove all traces of it before you install a later version - hence the list of things to do.

 

And that is my point you missed. I realized it is not "Windows 7 certified" - after I installed it. I "presumed" it would work just fine on Win 7 since I’ve had it less than 2 years. This is the first piece of software I have found in my experiences that does not operate on Windows 7. I have a couple old games, one that is 8 and another that is 9 years old that operate just fine on Win 7 using compatibility mode settings for Win 98, but from what I've seen, Roxio doesn't offer compatibility mode as an alternative for its 2009 Ultimate suite. I know now that it doesn't run on Win 7, but is that my fault or lack of support for existing products?

 

Did you even attempt to try the suggestions?

 

And again you missed my point. Why should I have to download a 3rd party program not related to Roxio or Windows 7, edit my registry, disable my antivirus, uninstall .NET, delete a bunch of files, install .NET and XML 4 SP3, copy my Roxio disk to my hard drive and then attempt to install - just to upgrade from a Roxio 2009 product to a 2011 product that I shouldn't of had to upgrade in the first place?!?!

 

I have built my own computers for the last 12+ years and have built probably 25 computer system for people I work with in addition to another 25 or so for their kids who are hard core gamers. (The young people in town love me! LoL) I provide support to these people all the time and am very familiar with the Windows operating system as well as lot of other specialty software people have asked for over the years. You could say I learned the hard way. I do not calim to be an "expert" but I get around the inside and outside of a computer pretty well, and have not been this frustrated since Windows Vista first came out.

 

After all of the problems I had and the lack of product support for the 2009 products, I still attempted to stay with Roxio software. No one can say I didn't give Roxio a fair shake.

 

If you purchased from the Roxio website, I believe there is a 30 day refund.

 

ggrussell, thanks for the reply. BTW, nice computer system. It is just about identical to mine. Isn't THX 5.1 the best thing since broadband?

 

 

stanj62

[gi7omy]

You miss the point - 2009 is not and never was compatible with Windows 7 - that's why you need to remove all traces. You have registry and data entries that NEED to be taken out - the uninstaller can't handle those. Normally they aren't a problem - except in W7

 

There are other programs, etc by the way which aren't compatible either - not just Roxio ones.

 

I will repeat regarding IE9 - this is beta and any problems caused by that should be reported to MS and NOT to the other software companies. If you don't tell MS, then they won't KNOW there is a problem that needs addressed. That's the whole point of a beta - to TEST it and to REPORT problems. It is NOT a stable application

[sknis]

Did you ever notice that people who brag loudly about building their own computers and those that say they have been writing software for many years seem to have the most problems? Is it something about being too smart for their own good? I'm not ! I take suggestions from experienced people and see if it works rather than to try to re-engineer a suite of programs.

 

BTW, Many people who frequent this site have you beat on how long they have been building computers and understanding software.

[gi7omy]

Hey I resemble that remark Steve - I've been running computers since 8 bit days (heck I even had to write machine code for 4 bit processors ) before getting an 8086 with a huge 20 MB hard drive and been home-brewing since the days of 386s (Anyone remember SIPPs?)

 

But then, I do know how to run maintenance on the OS

[stanj62]

Hey I resemble that remark Steve - I've been running computers since 8 bit days (heck I even had to write machine code for 4 bit processors ) before getting an 8086 with a huge 20 MB hard drive and been home-brewing since the days of 386s (Anyone remember SIPPs?)

 

But then, I do know how to run maintenance on the OS

 

I'm sorry if I can across as bragging, because that certain was not my intent. I even made the point of saying I don't claim to be an expert. I was trying to say I am not a noob. My apology for also refering to Sonic Boom as "staff", even though it was HIS claim, not mine.

 

It is obvious to me that everyone else here is the "expert" in telling someone how they screwed up expecting software not to be outdated in less than 2 years. And it must seem normal to have to go through and remove "all traces" of a previous versions including editing the registry when doing what should be a simple upgrade. It also appears that there is no way Roxio software could be screwed up, whether IE9 in beta or not.

 

I guess by my original post I don't expect a resolution to my problem but more or less needed to vent. Since I am the one that appears to be all screwed up and my expectations of Roxio software are unreasonable, I am now done venting.

 

Thanks for everything. I think I'll try my luck with Nero after removing all traces of Roxio.

 

stanj

[sknis]

I'm sorry if I can across as bragging, because that certain was not my intent. I even made the point of saying I don't claim to be an expert. I was trying to say I am not a noob. My apology for also refering to Sonic Boom as "staff", even though it was HIS claim, not mine.

 

It is obvious to me that everyone else here is the "expert" in telling someone how they screwed up expecting software not to be outdated in less than 2 years. And it must seem normal to have to go through and remove "all traces" of a previous versions including editing the registry when doing what should be a simple upgrade. It also appears that there is no way Roxio software could be screwed up, whether IE9 in beta or not.

 

I guess by my original post I don't expect a resolution to my problem but more or less needed to vent. Since I am the one that appears to be all screwed up and my expectations of Roxio software are unreasonable, I am now done venting.

 

Thanks for everything. I think I'll try my luck with Nero after removing all traces of Roxio.

 

stanj

 

Revo Uninstaller (free) in the Moderate Mode will do a fine job of removing Creator products. I usually recommend it to uninstall the product before reinstalling it. In may cases, it does a better job of getting rid of some leftovers that Roxio's Clean Install seems to miss. You might try that before you go to Nero.