Please Help! Installation Interrupted

[Heavenlydi]

Every time I try to install my Roxio Creator 2011 software I get the error that the installation has been interrupted. I have done all windows and direct x updated, disabled my antivirus/firewall, tried installing from the computer instead of CD. I am on as an administrator and have all of the necessary requirements for Roxio to be installed. I have Roxio Creator DE already installed on the machine. I've tried contacting customer support, but they take forever to get back to you and their solutions are not working. Needless to say, I'm fit to be tied to have purchased a product that will not work. Please help me!

[Sonic Boom]

Every time I try to install my Roxio Creator 2011 software I get the error that the installation has been interrupted. I have done all windows and direct x updated, disabled my antivirus/firewall, tried installing from the computer instead of CD. I am on as an administrator and have all of the necessary requirements for Roxio to be installed. I have Roxio Creator DE already installed on the machine. I've tried contacting customer support, but they take forever to get back to you and their solutions are not working. Needless to say, I'm fit to be tied to have purchased a product that will not work. Please help me!

 

Will need to look at your log files. Please read this and email them to me. Will send PM with address.

http://forums.support.roxio.com/topic/62690-getting-installation-log-files/

[shadowman53]

I bought my Creator 2011 today and had the same problem - installation interrupted! Very frustrating. Help me too!!

[Weriley]

I am having the same issues.

What steps do I need to take so I can install the program?

[tgrissom]

I just bought the installation disk from the online store as well. I received it in the mail but cannot install the program. About 90 % complete it rolls back.