maj09ny Posted November 3, 2010 Report Share Posted November 3, 2010 I've installe the easy VSHtoDVD program and I keep getting the error message "certificate file is missing" I've uninstalled and reinstalled after turning off my Norton software and I am still getting this message. Has anyone any suggestions for the cure??? Quote Link to comment Share on other sites More sharing options...
0 albert13 Posted November 3, 2010 Report Share Posted November 3, 2010 I am trying to find the answer to this question myself! Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 3, 2010 Author Report Share Posted November 3, 2010 It's very frustrating....I put in a request to Roxio tech earlier today and I am still awaiting a response. If I get any info. I will post it. Otherwise I'm going to request a refund. Quote Link to comment Share on other sites More sharing options...
0 albert13 Posted November 3, 2010 Report Share Posted November 3, 2010 I am going to do the same thing. Quote Link to comment Share on other sites More sharing options...
0 RONGB Posted November 3, 2010 Report Share Posted November 3, 2010 I am trying to find the answer to this question myself! I've been trying to get answer to this problem for 2 days now. Roxio's tech support stinks -- and I'm not sure about their products now either!!!! Quote Link to comment Share on other sites More sharing options...
0 Jan543 Posted November 8, 2010 Report Share Posted November 8, 2010 I've been trying to get answer to this problem for 2 days now. Roxio's tech support stinks -- and I'm not sure about their products now either!!!! I notice that the problem was solved in the posting. How did you solve it? Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 8, 2010 Author Report Share Posted November 8, 2010 I notice that the problem was solved in the posting. How did you solve it? It has not yet been resolved...I've been on tech support for a week now. Quote Link to comment Share on other sites More sharing options...
0 GerardLouisville Posted November 9, 2010 Report Share Posted November 9, 2010 has anyone received how to fix the error regarding "certificate file missing or has been corrupted". I tried uninstalling and reinstalling 4 times. Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 9, 2010 Author Report Share Posted November 9, 2010 has anyone received how to fix the error regarding "certificate file missing or has been corrupted". I tried uninstalling and reinstalling 4 times. I've been on tech support for over a week now. And still no answers. Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted November 9, 2010 Report Share Posted November 9, 2010 I've been on tech support for over a week now. And still no answers. Have you did a clean uninstall then reinstalled with your antivirus and firewall off, not running? Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 9, 2010 Author Report Share Posted November 9, 2010 I dusted....cleaned....uninstalled....reinstalled...and even reorganized all my document files........ Just to find the same error message... Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted November 9, 2010 Report Share Posted November 9, 2010 I dusted....cleaned....uninstalled....reinstalled...and even reorganized all my document files........ Just to find the same error message... I asked a question, you either don't understand the question or don't want to answer the question? Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 9, 2010 Author Report Share Posted November 9, 2010 Sorry I wasn't more direct...Yes the anti virus was turned off thru msconfig as instucted by Roxio tech support. And that still did not work.....I do indeed appreciate any suggestions I can get..... Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted November 9, 2010 Report Share Posted November 9, 2010 Sorry I wasn't more direct...Yes the anti virus was turned off thru msconfig as instucted by Roxio tech support. And that still did not work.....I do indeed appreciate any suggestions I can get..... The rest of the question please.. Did you do a clean uninstall? Quote Link to comment Share on other sites More sharing options...
0 maj09ny Posted November 9, 2010 Author Report Share Posted November 9, 2010 What do you mean by a clean uninstall? After I closed the anti virus..etc..I put the Roxio disc in and before it would reinstall it uninstalled the previous. Quote Link to comment Share on other sites More sharing options...
0 cdanteek Posted November 9, 2010 Report Share Posted November 9, 2010 What do you mean by a clean uninstall? After I closed the anti virus..etc..I put the Roxio disc in and before it would reinstall it uninstalled the previous. You need to start and list in detail the events from A to Z.. No one can help if you peace meal information as it's asked, we would be doing this until the end of the year! Quote Link to comment Share on other sites More sharing options...
0 Jan543 Posted November 11, 2010 Report Share Posted November 11, 2010 I have done a clean uninstall, then total system recovery to a date before the original install/uninstall, I have updated Windows 7, turned off my anti virus and tried installing the VHS to DVD program. I'm still getting the Certificate File is Missing error. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
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maj09ny
I've installe the easy VSHtoDVD program and I keep getting the error message "certificate file is missing"
I've uninstalled and reinstalled after turning off my Norton software and I am still getting this message.
Has anyone any suggestions for the cure???
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