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Certificate File Is Missing


maj09ny
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Sorry I wasn't more direct...Yes the anti virus was turned off thru msconfig as instucted by Roxio tech support. And that still did not work.....I do indeed appreciate any suggestions I can get.....

 

The rest of the question please..

 

Did you do a clean uninstall?

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What do you mean by a clean uninstall? After I closed the anti virus..etc..I put the Roxio disc in and before it would reinstall it uninstalled the previous.

 

You need to start and list in detail the events from A to Z..

 

No one can help if you peace meal information as it's asked, we would be doing this until the end of the year!

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I have done a clean uninstall, then total system recovery to a date before the original install/uninstall, I have updated Windows 7, turned off my anti virus and tried installing the VHS to DVD program. I'm still getting the Certificate File is Missing error. Any other suggestions?

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